21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.7/5 1,441 reviews

21c Museum Hotel Durham - Image 1
21c Museum Hotel Durham - Image 2
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

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The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,441 reviews

TripAdvisor Rating  4.0/5  939 reviews

Tired and not clean

TripAdvisor rating 1.0/5

rebaloo Couples - TripAdvisor review

This place has a friendly staff, but the good ends there. The hallways look institutional, the rooms are not clean feeling or looking. Perhaps this is a transitional stage but they have to hurry up with the updates. MARRIOT is across the street.

Dear rebaloo, Thank you very much for taking the time to post a review & please accept our apologies for any shortcomings experienced. Should you wish to discuss further please reach out to our Director of Operations Nick at nick.laurenti@21chotels.com as we would welcome the opportunity to recover from this shared disappointment. Yours Sincerely, Michael.

Perfect Wedding Weekend Hotel and Venue

Customer review rating 5.0/5

John D. Couples - Confirmed reviews ALL

My now wife and I have been working with the 21c staff for over a year to plan our wedding weekend. We chose to have 21c be our primary hotel for guests, as well as utilize the Main Gallery for our Rehearsal Dinner. Michael and his staff went above and beyond for us during our wedding weekend making it a perfect wedding weekend hotel and venue for us and our guests. Michael made it a priority to check in with us every day, and his staff even went so far as to have custom robes with our names on them made for us which we arrived back to on our wedding night. After having done a ton of research, 21c is definitely the best venue in downtown Durham to host a wedding!

Dear John and Deanna, We very much appreciate your comments regarding your stay and wedding event here at the hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you both next year for your anniversary! Sincerely, Michael.

Dirty, run down, with no hot water

Customer review rating 1.0/5

Sammy Business - Confirmed reviews ALL

I've never seen a 21c this sub par. It's more Holiday inn than a 4 star hotel. The place was dirty, no one vacuumed or wiped down surfaces. The walls are all scratched up and scuff marked. Every linen and towel I unfolded had some sort of schmutz on it -- hair, lint, whatever else I don't want to know. Hair all over the bathroom, on the bed, in the tub. Then they didn't have hot water for 24 hours. Would never stay here ever again.

Dear Yuen, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If it is the case you wish to discuss further, please feel free to contact our Dir of Operations Nick at ni… as we would like to offer you a Gift Certificate for a comp overnight stay as a small show of good faith. Yours Sincerely, Michael.

Well located, but the room felt stale

Customer review rating 3.0/5

Patrick Couples - Confirmed reviews ALL

Conveniently located and a quick walk away from anything we needed to do. The room, however, was not what it should’ve been. The sink didn’t drain, bedside lamp didn’t work and the room overall felt old and a bit stale.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If it is the case you wish to discuss further, please feel free to contact our Dir of Operations Nick at ni… as we would like to offer you a Gift Certificate for a comp overnight stay as a small show of good faith. Yours Sincerely, Michael.

Not Impressed

Customer review rating 3.5/5

Srf Couples - Confirmed reviews ALL

For a Boutique hotel I was not impressed. Hotel was very dark in all the rooms. Better lighting would be welcomed. Our Air conditioning did not work, the sink was clogged and the Safe was broken, the 1 service guy for the entire hotel couldn’t repair the issue so they moved us to a suite that was right next to the elevator shaft and all you heard was the elevators going up and down. The coffee was never replaced and after a late night wedding that was what we were looking forward to. The hotel Msnager offered a discounted rate when we return. However this is not a destination that I will come back to. Only went for a family members wedding.

Dear Ms. F., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If it is the case you wish to discuss further, please feel free to contact our Dir of Operations Nick at ni… as we would like to offer you a Gift Certificate for a comp overnight stay as a small show of good faith. Yours Sincerely, Michael.

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Other web-users rate our hotel

  • 403 reviews 9.1/10 Location
  • 918 reviews 5/10 Room
  • 740 reviews 6.7/10 Service
  • 358 reviews 4.2/10 Comfort
  • 348 reviews 3.4/10 Amenities
  • 315 reviews 3.4/10 Cleanliness
  • 55 reviews 4.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.