ibis Styles Accra Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 1,272 reviews

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ibis Styles Accra Airport - Image 1
ibis Styles Accra Airport - Image 2
ibis Styles Accra Airport - Image 3
ibis Styles Accra Airport - Image 4
Plot 24 Airport City, Airport City Enclave, . ACCRA, Ghana

Description

Hotel extras

  • Complimentary high-speed Wi-Fi for your seamless connectivity.

  • Every 30 minutes, free airport shuttle to ensures you arrive or depart with ease.

  • Ultimate experience: Pool, Fitness, Thai Spa, Bar.

  • Indulge in our weekly events: Jazz & BBQ, African-themed buffet, and delightful Sunday brunch!

  • Exquisite Ghanaian & international cuisine with eco-friendly sourcing.

Our accommodation(s)

Room

1 double bed standard

  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Airport view or City View
  • Accessible room

Hotel location

ibis Styles Accra Airport

Plot 24 Airport City, Airport City Enclave
. ACCRA
Ghana

GPS:5.60139, -0.177906

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

S&T

Savor Sustainable Surf & Turf with Local Flair - Land meets ocean on your plate, showcasing succulent, responsibly-sourced seafood & ethically-raised meats paired with local delicacies. Indulge in expertly crafted food, including vegetarian options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,272 reviews

TripAdvisor Rating  3.5/5  349 reviews

Disappointing stay

Customer review rating 1.0/5

Agnes M. O. W. Business - Confirmed reviews ALL

My stay at Ibis was quite disappointing. The hospitality standards have really deteriorated. Despite making my reservation beforehand and receiving confirmation, the team could not locate my reservation. I had to pull out my reservation number after waiting for sometime. The room I was given was on the 9th floor and was not clean, had some damage and I requested to be moved. The next room I was given on the 3rd floor was in a better state but the room door was not locking. On the first day, the housekeeper had to help me lock it. I was told a technician would look at it. The second day following a series of meetings outside the hotel, I return and my door is unlocked. I informed the reception, was told a technician would look at it and it seemed to have been handled. This same evening, I called reception, the restaurant to order room service but no answer for close to half an hour...I went downstairs to place my order and found the staff dancing to the live band that was performing. Completely unacceptable and this following a long day. Upon return to my room, the door was again unlocked. Technician was called again and it seemed to be fine. The next day I set out to run a few errands, return with my shopping and get to my door and the door opens without the key. I call reception and the staff is quite rude, states she will send a technician, refers to me as Sir when I am a woman. Technician comes and knocks and I tell him to come in and he is able to walk right in as the door does not lock. I called to speak with the manager, they assure me they will move me and will lock the door manually. I leave the hotel to go on an errand and return later. I am informed that I am being moved and escorted to my room to retrieve my belongings. Interestingly, the door was not locked manually, the key card is used to unlock the door. I am moved to a room on the second floor. I settle in and try to watch some tv and the remote is not working. I call the reception and they come to replace the batteries. At this stage I am only grateful that I am checking out the next day. I meet my colleague the next day W. has traveled from Botswana and he too states that the standards have gone down. We both decide that we do not want the organization to book us at Ibis anymore and request that the Logistics Officer be informed and subsequently have a discussion with the hotel on these incidents.

Dear Ms Agnes Wenu M., Thank you for taking the time to tell us about your experience following your stay at the ibis Styles Accra Airport. We appreciate your feedback and apologize for the inconvenience you experienced at check-in, the condition of the rooms, the problem with the door, the attitude of the staff. Etc. These are against our service standard. At the ibis Styles Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Rest assured your comments have been taken seriously, shared with management and we are looking into the matter. We truly appreciate your intervention in bringing these inadvertent lapses to our attention and we hope you will not let this incident impair your perception of our service standards and will give us another opportunity to serve you again in the very near future. Sincerely,

Well located is near the airport and the mall

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Good service,the professionalism of the staffs and the food is very good.

Dear Mr Mohammed A., Many thanks for taking the time to tell us about your experience following your stay at the ibis Styles Accra Airport City. We are happy to know that you had a good stay, enjoyed the services, the food and the professionalism of the staff. It is always a pleasure to receive positive feedback. At the ibis Styles Accra, we put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day. We appreciate you sharing feedback and we hope your next visit will be as pleasant as the previous one. Best regards,

satisfied

Customer review rating 5.0/5

Akin Business - Confirmed reviews ALL

Satisfied and I look forward to experiencing the awesome service anytime I visit Accra again.

Dear Mr Olusola Michael A., Lovely scores! Many thanks for taking the time to tell us about your experience following your stay at the ibis Styles Accra Airport City We are delighted to know that you enjoyed your stay and was satisfied with the service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again as we offer you a flawless service. Best regards,

VERY GOOD STAY

Customer review rating 5.0/5

Nana Business - Confirmed reviews ALL

Hospitality of the staff was excellent

Dear Mr Ekow Kum A., Lovely scores! Many thanks for taking the time to tell us about your experience following your stay at the ibis Styles Accra Airport City. We are happy to know that you enjoyed your stay and found our staff to be hospitable. It is always a pleasure to receive positive feedback. At the ibis Styles Accra, we put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day. We appreciate you sharing feedback and we hope your next visit will be as pleasant as the previous one. Best regards,

Good visir

Customer review rating 4.0/5

A. Business - Confirmed reviews ALL

Satisfactory

Dear Mr Adenika A., Many thanks for taking the time to tell us about your experience following your stay at the ibis Styles Accra Airport City. We are happy to know that you were satisfied with the service provided. It is always a pleasure to receive positive feedback. At the ibis Styles Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We have taken note of the areas that need improvement, and they will be addressed. Thank you again for sharing your experience, and we hope your next visit will be pleasant in all aspects. Sincerely,

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Other web-users rate our hotel

  • 273 reviews 9.5/10 Location
  • 524 reviews 4.6/10 Room
  • 702 reviews 8/10 Service
  • 32 reviews 7.7/10 WiFi
  • 214 reviews 5/10 Cleanliness
  • 191 reviews 3.5/10 Comfort
  • 168 reviews 9.2/10 Breakfast
  • 116 reviews 4.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.