Mercure Koh Chang Hideaway 4 stars

Customer review rating (ALL Rating) 4.3/5 323 reviews

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111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT, 23170 KOH CHANG, Thailand

Description

Hotel extras

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

Our accommodation(s)

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Hotel location

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

Telephone
Fax +66 39 619 108

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  323 reviews

TripAdvisor Rating  4.0/5  965 reviews

Great location, excellent food, very comfortable beds

Customer review rating 4.0/5

Tina R. Friends - Confirmed reviews ALL

Enjoyed a wonderful stay at Mercure. It’s very easy to get to, whilst being quiet and away from the traffic and main shopping street chaos. Some lovely staff, but front desk are not very helpful and their English is limited, and several times cleaners were still doing rooms at 5pm when we returned from long days out. Not ideal. Breakfast is great though, the pool is lovely, spa is divine and the tour office guy is super helpful with excursions etc.

Customer review rating 1.0/5

Gianmaria P. -. N. J. Families - Confirmed reviews ALL

Please refer to email from namsuk J., she made a full email report with photos and description that of course you ignored. You are lucky we didn't du public reviews yet, but we will soon.

Dear Gianmaria P., Thank you for taking the time to tell us about your experience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

Good stay

Customer review rating 4.5/5

Songgrit Families - Confirmed reviews ALL

+Stayed in the Hideaway Suite, spacious room, large room, next to the beach, with a pool in front of the room. And the bathroom is very wide. There is also a Jacuzzi tub. Entering the room for the first time, I was impressed that the room was wider than expected. Go and stay comfortably as a family. Or suitable for newly married couples Overall it was considered beyond expectations, very good, worth the money spent. - But there is a problem with the floor of the room using plywood. It is swollen and may get wet because people have to play in wet sea water to walk in the room. It would be better to change to thick wood or parquet. + Complete facilities, very good for this room - Excellent service But check out is a little late. I understand that there are many customers during the festival. -The food is delicious, but there may be a few options for a hotel of this level. It would be nice to have some grilled meat, noodles, and Chinese food. - Private beach But there are a lot of rocks. Not suitable for playing in the water So I went rowing with a support board instead. (Probably free to play for Suite and Family level rooms) -Around the hotel area, in front of the beach, grass is overgrown. Should be managed to make it cleaner and look better. It will help the hotel look better. +There is a cafe by the sea In the evening, sit and chill. drink a drink Very relaxing

Dear Songgrit S., We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

Nice place

Customer review rating 4.5/5

Teanjai B. Couples - Confirmed reviews ALL

Clean ,good service,

Dear Khun Teanjai B., Thank you for your feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

Below an average, Nothing as a pleasant experience at all.

Customer review rating 2.5/5

Punsang K. Families - Confirmed reviews ALL

No one helping on arrival, check in process. “accor all” members are just not acknowledge here, unattended accor desk. We had a worst pool access room with the most disturbing location from other zone guests, got nick at toe from the broken tile of the pool. The water ran out nearly half day on the 2nd day, had almost 2-3 meal a day during our stay but the food is so small portion (pork chop was like a children plate) can’t barely enough, service at the restaurant is good. Didn’t take lunch on our last day because we got late check out only at 1pm (with platinum status) from the front lady, so we decided to leave at noon and found all the mess at the checkout process. Have to wait like forever with unmanaged queue and i got cut the line, just like only trainee at work and no problem management at all, double waiting time for the wrong tax receipt information, (headed?) Front staff lady just do a constantly heavy sigh to her every customers (thais) to every question she got with temper, it’s just a disaster.

Dear Punsang K., Thank you for taking the time to tell us about your experience at the Mercure Koh Chang Hideaway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichit Deachgamhaeng Operation Manager Mercure Koh Chang Hideaway

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Other web-users rate our hotel

  • 331 reviews 7.1/10 Location
  • 716 reviews 6.3/10 Room
  • 639 reviews 6.5/10 Service
  • 29 reviews 5/10 WiFi
  • 331 reviews 6.8/10 Beach
  • 319 reviews 4.2/10 Cleanliness
  • 220 reviews 7.9/10 Breakfast
  • 214 reviews 4.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.