Dear Valued Guest, Thank you for your lovely review and for highlighting the value, comfort, and friendly service you experienced during your stay. We’re pleased to hear that you felt comfortable in our rooms and appreciated the furnishings. We also appreciate your comments regarding room size and street noise, as this feedback is very helpful for future improvements and for setting expectations. Thank you again for choosing to stay with us — we hope to have the opportunity to welcome you back in the future. Warm regards, Supavadee H. Duty Manager

Dear Diana D., Thank you for your positive feedback. We are delighted to hear that you enjoyed your second stay with us and that you did not encounter any issues. We look forward to welcoming you back again soon. Pattranit YUKTASIRIWAT Duty Manager

Dear Mr. Amano A., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our location and had a pleasant experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Supavadee H. Duty Manager

Dear Caren G., Thank you for your kind words regarding our hotel and staff. We are delighted that you enjoyed your stay, particularly the cleanliness and the unique feature of a balcony. Your appreciation of our team’s service motivates us to continue providing exceptional hospitality. Pattranit YUKTASIRIWAT Duty Manager

Dear Mr./Ms. Vincent E., Thank you very much for your positive feedback. We are pleased that you were satisfied with our location, service, and the cleanliness of the rooms. We take your comment regarding the breakfast seriously and will take it into consideration to provide our guests with an even better experience. Pattranit YUKTASIRIWAT Duty Manager

Dear Diana, Thank you very much for taking the time to share your feedback about your stay at Mercure Bangkok Surawong. We are delighted to know that you enjoyed our warm welcome, friendly service, breakfast selection, and convenient location close to the BTS stations. We appreciate your comments regarding the room size and the temperature in the breakfast area. Your observations are very valuable, and we will review them with our team to ensure an even more comfortable experience for our guests. It is wonderful to hear that you found our hotel clean, beautifully designed, and offering excellent value for money. We sincerely appreciate your loyalty as an ALL – Accor Live Limitless member and your kind recommendation. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay in Bangkok. Sincerely, Surasak Jaitrong Front Office Manager

Dear Anna K., Thank you very much for your outstanding review of your stay at Mercure Bangkok Surawong. We are truly delighted to know that everything was excellent and that you enjoyed your experience with us. It is especially encouraging to hear your positive recognition of our team, sustainability initiatives, and bar and dining services. Your kind words mean a lot to us and will be proudly shared with the team. We sincerely appreciate your loyalty as member of ALL – Accor Live Limitless, and we look forward to welcoming you and your family back for another wonderful stay in Bangkok. Sincerely, Surasak Jaitrong Front Office Manager

Dear Mr. W., Greetings from Mercure Bangkok Surawong Thank you for your wonderful review. We’re delighted to hear you enjoyed your stay, appreciated our convenient location, and had a great experience with our breakfast buffet and attentive team. Your kind words encourage us to maintain and enhance our standards. To make exploring Bangkok even more effortless on your next visit, we now offer a complimentary shuttle service to the nearby BTS station. We look forward to welcoming you and your family back for another pleasant stay. Sincerely, Surasak Jaitrong Front Office Manager

Dear Mr. C., Thank you very much for your kind feedback and for choosing Mercure Bangkok Surawong for your recent stay. We are truly grateful for your generous words, especially your recognition of our helpful and friendly team. It’s wonderful to hear that you felt well taken care of during your time with us this is exactly the kind of experience we aim to deliver for every guest. Your compliments to our reception and housekeeping teams are deeply appreciated and will be shared with them to celebrate their excellent service. We hope to have the pleasure of welcoming you back again soon for another comfortable and enjoyable stay in Bangkok. Sincerely, Surasak Jaitrong Front Office Manager

Dear Mark, Thank you for taking the time to share your feedback regarding your recent stay with us. We are absolutely thrilled to hear that you enjoyed our central and quiet location, which offers the perfect blend of convenience and a peaceful retreat away from the busy city life of Bangkok. Your kind words inspire our team to continue delivering outstanding service, and we are delighted that your stay was both relaxing and memorable. We look forward to welcoming you back for another exceptional experience. Sincerely, Surasak Jaitrong Front Office Manager

Dear C., Thank you very much for your kind words about your stay at Mercure Bangkok Surawong. We are delighted to hear that you found our staff to be very friendly and helpful. I will be sure to share your feedback with the team, as it will certainly encourage us to continue providing excellent service. We truly appreciate your support and look forward to welcoming you back for another wonderful stay. Sincerely, Surasak Jaitrong Front Office Manager

Dear Torsten, Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations regarding the room allocation and the upgrade as a gold member. Your comments have been noted, and we will work on improving this for future stays. We're also sorry to hear about the issue with the shower mat and the wet vestibule – we will ensure that proper amenities are provided consistently. On a positive note, we're glad you enjoyed the breakfast and the rooftop bar! We hope to have the opportunity to welcome you back and provide a better experience next time. Best Regards, Artitaya S. Duty Manager

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Bangkok Surawong. We are truly pleased to hear that you enjoyed the modern design of our Mercure Surawong Bangkok, as well as the comfort of our rooms and the service provided by our staff. Your kind words are greatly appreciated. Please accept our sincere apologies for the inconvenience caused by the shower gel holder coming off the wall during your stay. This is certainly not the standard we strive for, and we will ensure that the necessary steps are taken to address this issue promptly. We also value your comments regarding the night staff and will look into improving staff visibility to ensure a more seamless experience for all our guests in the future. Once again, thank you for sharing your thoughts with us. We look forward to welcoming you back to Mercure Surawong Bangkok in the near future. Sincerely, Surasak Jaitrong Front Office Manager

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Bangkok Surawong. We are thrilled to hear that everything met your expectations and that you had an excellent stay with us. Although our hotel does not include a pool as part of its unique design, we hope you had the chance to explore our rooftop. It offers stunning views and a relaxing atmosphere, perfect for unwinding after a busy day. Thank you once again, and we look forward to welcoming you back in the near future. Sincerely, Surasak Jaitrong Front Office Manager

Dear Mr. Dennis, We very much appreciate your comments regarding your stay at the Mercure Bangkok Surawong. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted that you had a great overall experience, and we will certainly look into improving the breakfast. We understand that some of the dishes were served cold and were not presented as beautifully as they could have been. Please be assured that we will enhance both the quality and presentation of our breakfast offerings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely, Mercure Bangkok Surawong

Dear Alexander R., Thank you for taking the time to share your experience at our hotel. We’re delighted to hear that you enjoyed our hotel, the staff, and our ideal location for exploring the city. In addition, we also appreciate your feedback regarding the room size and the lack of workspace. We hope to have the opportunity to welcome you back in the future. Best regards, Mercure Bangkok Surawong