Swissôtel Poiana Brasov 5 Sterne

Dear Guest, Thank you for your wonderful review and for sharing such thoughtful feedback about your recent stay with us. We are delighted to know that you felt so comfortable during your visit and that you appreciated the quality and tasteful design of our rooms. It is especially rewarding to hear that our reception team made you feel genuinely welcome and that you enjoyed our breakfast, particularly the omelet prepared by our chef. Your kind recognition of our new trainee at reception and of Marius for his attentive service on the restaurant terrace is truly appreciated. We will be delighted to share your compliments with them and the rest of our team, as they will be encouraged to know they helped make your stay so memorable. Thank you once again for your generous recommendation. We look forward to welcoming you back for another exceptional stay in the near future. Yours sincerely, Shane Labrooy General Manager

Dear Guest, Thank you for your wonderful review and for sharing your experience with us. I am thrilled to hear that you had such a memorable stay and that our attentive team across all areas made you feel so well looked after. It is fantastic to know you enjoyed your spacious room, the beautiful balcony views, and our generous breakfast selection. I am also glad you found our boutique spa area lovely, and we appreciate your mention of the time slots, as this system helps us maintain a relaxing and peaceful atmosphere for everyone. Thank you once again for your kind words, and we look forward to welcoming you back for more wonderful days in the future. Kind regards, Shane Labrooy - General Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kind regards, Shane Labrooy. General Manager

Dear Uwe S., Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Poiana Brasov. We are pleased to hear that you found our hotel to be modern, clean, and enjoyed the spacious room along with the dining experience. We appreciate your insights on the SPA facilities and the service during breakfast. Your comments regarding the SPA area and the presence of staff are noted, and we will certainly consider how to better manage these spaces for the comfort of our guests. We strive to maintain a serene environment, and your concerns about the hygiene standards are particularly important to us. Regarding the dining area, we acknowledge your observations about the service efficiency during peak times. Our team is continuously working to enhance the guest experience, and your feedback will assist us in identifying areas for improvement. We also appreciate your input on the television programming and the parking fees. These aspects are valuable for our future planning, and we will review them accordingly. We are glad to hear that you will consider returning, and we look forward to welcoming you back. Kind regards, Shane Labrooy. General Manager

Dear Guest, Thank you for your lovely feedback! We are glad that you had a pleasant experience at Swissotel and that you appreciated the atmosphere and the service. We look forward to welcoming you back whenever you return! Sincerely, Shane Labrooy – General Manager