Dear Davide, Thank you for your wonderful review. We are delighted to know that you felt genuinely welcomed from the moment you arrived. Creating a warm and attentive experience for our guests is something we care deeply about, and it is rewarding to see this reflected in your comments. We truly appreciate your feedback and hope to welcome you back to RoccaMare Heraklion in the future. Arrivederci e a presto! Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Roberto, Thank you very much for taking the time to share your feedback and for choosing our hotel for your stay in Heraklion. We are delighted to read that you appreciated our location within walking distance of the city center, the sea-front rooms, as well as the cleanliness, comfort, and the kindness and helpfulness of our team. We also truly value your comments, as they help us continuously evaluate and enhance our services in order to meet and exceed our guests’ expectations. Your observations are taken seriously and shared with the relevant departments. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion – Handwritten Collection

Dear G Thank you sincerely for your detailed and thoughtful review. We’re delighted to know that you appreciated the comfort of your room, the sea view, and the overall design of our newly built hotel. It’s a pleasure to hear that you enjoyed our breakfast selection featuring local, fresh products, as well as the professionalism and kindness of our front office team. We’re also glad that you found the soundproofing effective and that the nearby parking arrangement was convenient for you. Your kind words truly motivate us to continue offering an exceptional experience to all our guests. We hope to have the pleasure of welcoming you back to Rocca a Mare very soon. Warm regards, Dimitris Lampakis General Manager

Dear F. Thank you so much for your wonderful comment! We’re delighted you had such a beautiful experience with us and hope to welcome you back soon. Warm regards Dimitris Lampakis GM

Thank you very much for sharing your feedback with us. We are pleased to know that you appreciated the beauty and location of our hotel, and we truly value the time you took to let us know about your experience. According to our records, your room was prepared for two guests, and no maintenance issues were reported either during your stay or by the following guests who occupied the room. Nevertheless, your comments are very valuable to us, and we will certainly keep them in mind to ensure that every detail meets expectations in the future. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Warm regards Dimitris Lampakis GM

Thank you very much for sharing your experience with us. We are delighted to hear that you and your daughter enjoyed your stay, appreciating our welcoming atmosphere, cleanliness, and especially the kindness of our reception team. It is wonderful to know that the comfort of the room and the thoughtful amenities added to your visit. We also truly value your constructive feedback regarding the drying rack and the gluten and dairy free breakfast options. Your comments are very important to us, and we will certainly take them into consideration to further improve the experience of our guests. It would be our pleasure to welcome you back on your next visit to Heraklion. Warm regards, Dimitris Lampakis GM

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we deeply regret the inconvenience you encountered during your stay. Please accept our sincere apologies for the lack of responsiveness regarding your restaurant reservation request, and for the delay in assisting you with the door issue. This is certainly not the level of service we strive to deliver, and we have already addressed these matters with the team to avoid any similar occurrences in the future. Regarding the room, while the view is classified as a side sea view, we understand that expectations may vary and we will take your comments into account when reviewing how our room descriptions are presented. We also regret that the late check-out option did not meet your needs and that you felt unsupported during your departure. Your feedback about the breakfast has been noted, and we are continuously working to improve the variety and quality of our offerings. Please know that your comments are taken very seriously and we are committed to improving based on guest experiences like yours. We sincerely regret that your stay was not a reflection of the standards we aim to uphold. We hope to have the opportunity in the future to welcome you back under better circumstances and provide you with a more enjoyable experience. Warm regards Dimitris Lampakis GM