RoccaMare Heraklion - Handwritten Collection 5 stelle

Dear Matilde, What a pleasure it was to read your review , thank you for sharing so many beautiful details about your stay with us. We are especially happy that the little things made a difference, from being able to welcome you earlier and surprise you with an upgrade, to the sea view that you enjoyed from your room and the comfort of the bed. Knowing that you noticed the care we put into the details in the room makes your words even more meaningful to us. We also love that you enjoyed our rooftop at sunset. There are few better ways to end a day in Heraklion than looking out over the Cretan Sea from up there! Your words about the attention we give to our guests are particularly special to us. At RoccaMare, hospitality is not simply a service, it is part of our story, inspired by the ancient Minoan tradition of welcoming guests with generosity and warmth. Thank you for making our team feel appreciated. We truly hope that your next visit to Crete will bring you back to us and perhaps another unforgettable sunset on the rooftop. Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Davide, Thank you for your wonderful review. We are delighted to know that you felt genuinely welcomed from the moment you arrived. Creating a warm and attentive experience for our guests is something we care deeply about, and it is rewarding to see this reflected in your comments. We truly appreciate your feedback and hope to welcome you back to RoccaMare Heraklion in the future. Arrivederci e a presto! Warm regards, Dimitris Lampakis General Manager RoccaMare Heraklion – Handwritten Collection

Dear Roberto, Thank you very much for taking the time to share your feedback and for choosing our hotel for your stay in Heraklion. We are delighted to read that you appreciated our location within walking distance of the city center, the sea-front rooms, as well as the cleanliness, comfort, and the kindness and helpfulness of our team. We also truly value your comments, as they help us continuously evaluate and enhance our services in order to meet and exceed our guests’ expectations. Your observations are taken seriously and shared with the relevant departments. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion – Handwritten Collection

Dear G Thank you sincerely for your detailed and thoughtful review. We’re delighted to know that you appreciated the comfort of your room, the sea view, and the overall design of our newly built hotel. It’s a pleasure to hear that you enjoyed our breakfast selection featuring local, fresh products, as well as the professionalism and kindness of our front office team. We’re also glad that you found the soundproofing effective and that the nearby parking arrangement was convenient for you. Your kind words truly motivate us to continue offering an exceptional experience to all our guests. We hope to have the pleasure of welcoming you back to Rocca a Mare very soon. Warm regards, Dimitris Lampakis General Manager

Dear F. Thank you so much for your wonderful comment! We’re delighted you had such a beautiful experience with us and hope to welcome you back soon. Warm regards Dimitris Lampakis GM