RoccaMare Heraklion - Handwritten Collection 5 stelle

Dear Roberto, Thank you very much for taking the time to share your feedback and for choosing our hotel for your stay in Heraklion. We are delighted to read that you appreciated our location within walking distance of the city center, the sea-front rooms, as well as the cleanliness, comfort, and the kindness and helpfulness of our team. We also truly value your comments, as they help us continuously evaluate and enhance our services in order to meet and exceed our guests’ expectations. Your observations are taken seriously and shared with the relevant departments. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience. Warm regards, Dimitris Lampakis General Manager Rocca a Mare Heraklion – Handwritten Collection

Dear G Thank you sincerely for your detailed and thoughtful review. We’re delighted to know that you appreciated the comfort of your room, the sea view, and the overall design of our newly built hotel. It’s a pleasure to hear that you enjoyed our breakfast selection featuring local, fresh products, as well as the professionalism and kindness of our front office team. We’re also glad that you found the soundproofing effective and that the nearby parking arrangement was convenient for you. Your kind words truly motivate us to continue offering an exceptional experience to all our guests. We hope to have the pleasure of welcoming you back to Rocca a Mare very soon. Warm regards, Dimitris Lampakis General Manager

Dear F. Thank you so much for your wonderful comment! We’re delighted you had such a beautiful experience with us and hope to welcome you back soon. Warm regards Dimitris Lampakis GM

Thank you very much for sharing your feedback with us. We are pleased to know that you appreciated the beauty and location of our hotel, and we truly value the time you took to let us know about your experience. According to our records, your room was prepared for two guests, and no maintenance issues were reported either during your stay or by the following guests who occupied the room. Nevertheless, your comments are very valuable to us, and we will certainly keep them in mind to ensure that every detail meets expectations in the future. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Warm regards Dimitris Lampakis GM

Thank you very much for sharing your experience with us. We are delighted to hear that you and your daughter enjoyed your stay, appreciating our welcoming atmosphere, cleanliness, and especially the kindness of our reception team. It is wonderful to know that the comfort of the room and the thoughtful amenities added to your visit. We also truly value your constructive feedback regarding the drying rack and the gluten and dairy free breakfast options. Your comments are very important to us, and we will certainly take them into consideration to further improve the experience of our guests. It would be our pleasure to welcome you back on your next visit to Heraklion. Warm regards, Dimitris Lampakis GM