尊敬的Jiaxi Gu客人： 感谢您如此详尽地将这次入住的优缺点一一记录，这对我们来说是极为珍贵的反馈。 很高兴您喜欢独立双卧套房的格局设计——两间完全独立的房间通过一扇门连通，各有电视、卫生间和正门，这样的布局确实为三人同行的家庭或朋友提供了极大的便利与私密性。您对健身、泳池、房间清洁度、静音效果以及备品的认可，也让我们倍感欣慰。尤其您提到对环境敏感却全程未出现皮肤不适，这是对我们卫生标准最有力的肯定。 同时，我们也将认真对待您提出的两点建议：沙发床弹簧声的问题，我们会加强日常检查并及时更换；欢迎饮品的种类与补充效率也在优化中，确保不同时间段到店的客人都能享用到心仪的饮品。 再次感谢您对美憬阁的信任与分享。期待您下次再来，继续享受这份属于长江路的惬意与从容。 Dear Jiaxi G., Thank you for taking the time to share such a detailed and thoughtful review of your stay – your feedback is truly valuable to us. We are delighted that you appreciated the unique layout of our two‑room suite, which offers complete independence with a connecting door, separate TVs, bathrooms, and entrances. It’s a design that works especially well for families or groups of three traveling together. We are also glad that you enjoyed our fitness and pool facilities, the impeccable cleanliness, the peaceful atmosphere despite our central location, and the refreshing scent of our Malin+Goetz bathroom amenities. We also take your constructive suggestions seriously: the spring noise from the sofa bed has been noted and we will strengthen routine inspections and timely replacement; the variety and replenishment of welcome drinks are also being optimized to ensure availability throughout different hours of the day. Thank you once again for choosing MGallery. We look forward to welcoming you back for another relaxing stay in the heart of Nanjing. Sincerely,

尊敬的Xin Gu客人： 感谢您选择入住，也感谢您对我们地理位置和服务人员态度的认可。 关于您提到的房型问题，我们非常理解您的失望。您预订的高级大床房确有不同的布局版本，部分房型未配备独立沙发区，而线上展示的图片为多个房型的综合示意，未能清晰标注差异，这是我们在信息呈现上的不足，给您造成了误解，我们深表歉意。我们已经与飞猪平台沟通，建议完善房间描述，避免类似情况再次发生。 关于会员升级权益，酒店确实会根据当天入住率和房态灵活安排。您入住时正值旺季，房态紧张，未能为您提供升级，非常遗憾。我们已特别备注了您的会员信息，若您下次光临，在客情允许的情况下，我们一定优先为您争取房型升级，让您享受到更加宽敞舒适的居住体验。 再次感谢您的理解与支持，期待您再次光临。 前厅部经理 Moses Suen Dear Xin G., Thank you for choosing our hotel and for acknowledging our location and staff service. We truly understand your disappointment regarding the room type. The Superior King rooms do come in slightly different layouts, and some do not include a separate seating area. The images shown online are a general representation of multiple room styles, and the lack of clear distinction on the booking page may have led to a misunderstanding. We apologize for this and have already contacted the Fliggy platform to request more accurate room descriptions. Regarding your membership upgrade benefits, we do review upgrades based on availability and occupancy each day. During your stay, the hotel was fully booked due to peak season, and we regret that we were unable to offer an upgrade. We have now noted your membership profile in our system, and should you stay with us again, we will do our utmost to prioritize a room upgrade for you when occupancy allows. Thank you again for your understanding. We look forward to welcoming you back for a better experience. Moses Suen Front Office Manager

Dear Fei c., Thank you for taking the time to share your stay experience with us. We are truly delighted to learn that our front desk team member made a warm and positive impression on you during check‑in – your kind words have been shared with her, and she is very encouraged by your recognition. At the same time, we sincerely apologise for the aspects that did not fully meet your expectations. Regarding the room floor, we always try our best to accommodate preferences based on availability; please feel free to let us know your preference when booking next time, and we will do our utmost to arrange a higher floor for you. As for the breakfast, we have noted your feedback and will review it with our culinary team to continuously improve our quality and variety. We truly value your constructive comments as they help us grow. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Warm regards, 感谢您抽出宝贵时间分享您的入住体验。 我们非常高兴得知前台同事在为您办理入住时给您留下了温暖、热情的印象——您的认可我们已经转达给她，她备受鼓舞。 同时，对于楼层安排和早餐体验未能达到您的期望，我们深表歉意。关于楼层，我们向来会视房态尽量满足客人的偏好，下次预订时您可提前告知高楼层需求，我们会尽力为您安排。关于早餐，我们已记录您的反馈，并将与餐饮团队认真检讨，持续提升出品品质和种类。 您的宝贵意见是我们进步的动力。期待未来能再次迎接您，为您带来更满意的入住体验。 祝好，

Dear Bowen T., Thank you for choosing Ming Hotel Nanjing MGallery Collection and for sharing your honest feedback with us. We sincerely apologize for the noise issue you experienced in Room 1309. We fully understand how disruptive poor soundproofing can be to a restful stay, and we take your comments very seriously. We have already reported this to our Engineering team for a thorough inspection of the room's soundproofing conditions, and we will take appropriate measures to improve it. Should you choose to stay with us again in the future, please let us know your preference in advance – we will be happy to arrange a quieter room for you (e.g., a room at the end of the corridor or on a higher floor) to ensure a more peaceful experience. We truly value your feedback as it helps us to improve. We hope to have another opportunity to welcome you back and provide you with a much better stay. Warm regards, Ming Hotel Nanjing MGallery Collection – Guest Relations Team 尊敬的Bowen T.： 感谢您选择南京明酒店美憬阁精选酒店，并坦诚地分享您的入住感受。 对于您在1309房间遇到的隔音问题，我们深表歉意。我们完全理解隔音不佳对休息质量的影响，对此非常重视。我们已经将此事报告给工程部门，安排对房间隔音情况进行全面检查，并将采取相应措施加以改进。 如果您下次再次光临，请提前告知您的偏好，我们将很乐意为您安排相对安静的房间（如走廊尽头的房间或更高楼层的房间），以确保您能享受更宁静的体验。 您的宝贵意见是我们改进的动力。期待未来能再次迎接您，为您带来更满意的入住体验。 祝好，

敬爱的Hanyu Wu顾客， 感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。 祝好，

Dear Haoyong Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Kai X., Thank you for your stay and for your honest feedback. We are glad that your overall experience reached 80 out of 100. At the same time, we truly appreciate the points you raised for improvement. Regarding the bathroom size and layout, we will review these aspects within the context of our room design and explore opportunities for future upgrades. We also understand your concern about the complexity of the points redemption process on the ALL – Accor Live Limitless website. Our front desk team is always ready to assist guests with the redemption process whenever needed. We look forward to welcoming you back for a smoother and more enjoyable stay. Warm regards, Moses Suen Front Office Manager 尊敬的Kai X.： 感谢您的入住与真诚反馈。 很高兴您整体入住体验达到了80分，同时我们也非常重视您提出的不足。 关于卫生间面积和设计合理性，我们会结合房型特点进行复盘，并在后续维护或改造中加以优化。 针对雅高官网积分兑换页面操作复杂的问题，前台团队随时乐意为您提供协助，帮助客人顺利完成积分兑换。 期待下次为您带来更顺畅、更舒适的入住体验。 前厅部经理 Moses Suen

敬爱的顾客， 感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。 祝好，

Dear Nishijia, We sincerely apologize for the unpleasant experience you and your family had during your stay. We fully understand how frustrating it must have been to arrive with a sleeping baby after a long journey, only to wait for nearly two hours without a comfortable place to rest. This was a failure on our part in terms of room arrangement and communication, and we are truly sorry. Regarding the issues you raised: Your arrival at 2:00 PM and the room not being ready until almost 4:00 PM exceeded the normal waiting time. This reflects shortcomings in our housekeeping process and staffing during peak hours. Our front desk colleague agreed to a late check‑out until 3:00 PM, but you received a reminder call at 2:20 PM. This happened because the promise was not properly noted in our system and the handover between shifts was not completed, leading to a failure to deliver on our commitment. This is a management oversight on our side. We take every point of criticism seriously and will work on improvements. We will optimize our housekeeping procedures to ensure faster room turnaround even during busy periods, and strengthen communication between front desk, housekeeping, and the switchboard to prevent any disconnect between promises and execution. We will pay extra attention to families with young children and be more considerate and caring. Thank you again for your honest feedback. If you would like to give us another chance to make things right, please feel free to contact me (Moses) directly. I will personally arrange your next stay and ensure a truly comfortable and hassle‑free experience for you and your family. Wishing your little one good health and happiness. Yours sincerely, Moses Suen Front Office Manager 尊敬的Nishijia： 非常抱歉给您和家人带来了如此不愉快的入住体验。尤其带着熟睡的宝宝长途奔波，却未能及时入住，等候过程中又缺乏舒适的休息区域，我们完全理解您的煎熬与不满。这是我们客房安排和沟通环节的失误，真诚向您致歉。 关于您反馈的问题： 当天下午2点到店，房间直至近4点才准备好，确实超出了正常等待时间，反映出我们在客房清洁流程和高峰期人力调配上的不足； 前台同事答应延迟退房至15:00，但14:20就接到催促电话，既未在系统内正确备注，也未做好内部交接，导致承诺未能兑现，这是我们管理上的失职。 您提出的每一条批评，我们都会认真分析并改进。我们将优化客房清洁流程，确保高峰期也能高效出房；同时加强前台与客房、总机之间的信息同步，杜绝承诺与执行脱节的情况，尤其是在面对带宝宝出行的家庭客人时，会更加体谅、更加贴心。 再次感谢您坦诚指正。如果您愿意给我们一次弥补的机会，欢迎随时联系我，我将亲自为您安排入住，确保您和家人感受到真正省心、舒适的体验。祝宝宝健康成长，阖家幸福。 前厅部经理 Moses Suen

敬爱的Zheng W.， 感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。 祝好，

尊敬的Jingjing Z., 感谢您的反馈。很抱歉化妆镜没电的问题给您带来了不便，这是我们日常检查的疏忽。我们已安排客房部在每日查房时增加对化妆镜电量的检查，并备好充电线和备用镜子。如果您下次入住时遇到任何类似问题，请随时联系前台，我们会第一时间为您解决。期待您再次光临，看到我们的改进。祝好！

Dear Yang H., 感谢您对酒店工作人员热情周到的肯定，以及对我们设施齐全的认可。您的鼓励是我们不断进步的动力。 南京明怡美憬阁精选酒店地处金陵城芯，闹中取静，公寓式套房配备洗烘一体机与简易厨房，兼顾短居长住的便利。我们始终以美憬阁品牌“每时美刻，一步怡憬”的服务理念，用心对待每一位客人。 期待您再次光临，我们将一如既往为您提供温暖贴心的入住体验。 祝您生活愉快！ 前厅部经理 Moses Suen

敬爱的Xinyi X.， 感谢您对我们酒店的精彩评论！我们十分高兴听到您在我们酒店过得愉快，并十分期待您的再次光临。 祝好，

Dear Nan W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

尊敬的Shuangyan Z.： 感谢您的反馈。很抱歉早餐的品种和数量没能让您满意，没能给您一个元气满满的早晨，我们深表歉意。 您的建议我们已经认真记录，接下来会和餐饮团队一起研究，在现有基础上适当增加早餐种类，尤其是热菜和水果的供应量，同时也会关注出品的补充速度，确保大家都能吃得丰盛、舒心。 感谢您帮助我们做得更好。期待您下次再来时，能对我们的早餐眼前一亮。祝您生活愉快！

Dear Bin S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

尊敬的Jia Z. J.： 感谢您如此细致且真挚的分享，读完倍感温暖。 无论是一年间的多次入住，还是这一次的再度到访，您给予我们“一以贯之的优质体验”的评价，是对整个团队最大的肯定。 我们很高兴您喜欢酒店的地理位置、多元的房型、齐全的设施（尤其是灶具与洗烘一体机），无论长居短住都能自在舒适。更感谢您对酒店团队热情体贴、细致专业的认可——能多次为您提供特别关照，是我们的荣幸。 您特别提到的餐饮体验，更是让我们备受鼓舞。半自助早餐、行政礼遇、欢乐时光、全天候酒水畅饮，以及从餐厅到大堂吧、从会员礼遇到零点接待的出品与服务，能得到“三者俱佳”的评价，我们深感荣幸，也会继续保持。 感谢您对酒店的高推荐度。作为雅高会员到访南京的上选，我们期待每一次重逢，继续为您创造美好的记忆。 祝您旅途愉快，万事顺遂！ 前厅部经理 Moses Suen