南京明怡雅高美憬阁精选酒店 5 星

尊敬的Xin Gu客人： 感谢您选择入住，也感谢您对我们地理位置和服务人员态度的认可。 关于您提到的房型问题，我们非常理解您的失望。您预订的高级大床房确有不同的布局版本，部分房型未配备独立沙发区，而线上展示的图片为多个房型的综合示意，未能清晰标注差异，这是我们在信息呈现上的不足，给您造成了误解，我们深表歉意。我们已经与飞猪平台沟通，建议完善房间描述，避免类似情况再次发生。 关于会员升级权益，酒店确实会根据当天入住率和房态灵活安排。您入住时正值旺季，房态紧张，未能为您提供升级，非常遗憾。我们已特别备注了您的会员信息，若您下次光临，在客情允许的情况下，我们一定优先为您争取房型升级，让您享受到更加宽敞舒适的居住体验。 再次感谢您的理解与支持，期待您再次光临。 前厅部经理 Moses Suen Dear Xin G., Thank you for choosing our hotel and for acknowledging our location and staff service. We truly understand your disappointment regarding the room type. The Superior King rooms do come in slightly different layouts, and some do not include a separate seating area. The images shown online are a general representation of multiple room styles, and the lack of clear distinction on the booking page may have led to a misunderstanding. We apologize for this and have already contacted the Fliggy platform to request more accurate room descriptions. Regarding your membership upgrade benefits, we do review upgrades based on availability and occupancy each day. During your stay, the hotel was fully booked due to peak season, and we regret that we were unable to offer an upgrade. We have now noted your membership profile in our system, and should you stay with us again, we will do our utmost to prioritize a room upgrade for you when occupancy allows. Thank you again for your understanding. We look forward to welcoming you back for a better experience. Moses Suen Front Office Manager

Dear Fei c., Thank you for taking the time to share your stay experience with us. We are truly delighted to learn that our front desk team member made a warm and positive impression on you during check‑in – your kind words have been shared with her, and she is very encouraged by your recognition. At the same time, we sincerely apologise for the aspects that did not fully meet your expectations. Regarding the room floor, we always try our best to accommodate preferences based on availability; please feel free to let us know your preference when booking next time, and we will do our utmost to arrange a higher floor for you. As for the breakfast, we have noted your feedback and will review it with our culinary team to continuously improve our quality and variety. We truly value your constructive comments as they help us grow. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Warm regards, 感谢您抽出宝贵时间分享您的入住体验。 我们非常高兴得知前台同事在为您办理入住时给您留下了温暖、热情的印象——您的认可我们已经转达给她，她备受鼓舞。 同时，对于楼层安排和早餐体验未能达到您的期望，我们深表歉意。关于楼层，我们向来会视房态尽量满足客人的偏好，下次预订时您可提前告知高楼层需求，我们会尽力为您安排。关于早餐，我们已记录您的反馈，并将与餐饮团队认真检讨，持续提升出品品质和种类。 您的宝贵意见是我们进步的动力。期待未来能再次迎接您，为您带来更满意的入住体验。 祝好，

Dear Bowen T., Thank you for choosing Ming Hotel Nanjing MGallery Collection and for sharing your honest feedback with us. We sincerely apologize for the noise issue you experienced in Room 1309. We fully understand how disruptive poor soundproofing can be to a restful stay, and we take your comments very seriously. We have already reported this to our Engineering team for a thorough inspection of the room's soundproofing conditions, and we will take appropriate measures to improve it. Should you choose to stay with us again in the future, please let us know your preference in advance – we will be happy to arrange a quieter room for you (e.g., a room at the end of the corridor or on a higher floor) to ensure a more peaceful experience. We truly value your feedback as it helps us to improve. We hope to have another opportunity to welcome you back and provide you with a much better stay. Warm regards, Ming Hotel Nanjing MGallery Collection – Guest Relations Team 尊敬的Bowen T.： 感谢您选择南京明酒店美憬阁精选酒店，并坦诚地分享您的入住感受。 对于您在1309房间遇到的隔音问题，我们深表歉意。我们完全理解隔音不佳对休息质量的影响，对此非常重视。我们已经将此事报告给工程部门，安排对房间隔音情况进行全面检查，并将采取相应措施加以改进。 如果您下次再次光临，请提前告知您的偏好，我们将很乐意为您安排相对安静的房间（如走廊尽头的房间或更高楼层的房间），以确保您能享受更宁静的体验。 您的宝贵意见是我们改进的动力。期待未来能再次迎接您，为您带来更满意的入住体验。 祝好，