Mrs. Aleksandra, Thank you for your detailed review and for your kind comments about our interior, rooms, and breakfast. We are delighted to hear that you enjoyed the aesthetic atmosphere of our hotel and found your stay comfortable. We are truly sorry that our SPA area did not fully meet your expectations. We would like to mention that our SPA area is continuously being renewed and improved, as we are committed to maintaining a high level of comfort and quality for our guests. Regarding the showers, they are currently functioning, so we are sorry if you were unable to turn them on or use them during your visit. We understand how disappointing this must have been and appreciate you bringing it to our attention. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience next time. Sincerely Hotel team

Dear Marija, Thank you for your great rating and recommendation! We are happy to hear that you enjoyed our spa, outdoor pool, breakfast, and restaurant. We would also like to mention that we have rooms of different sizes. We hope that during your next stay you will choose a room that is more suitable for your needs and preferences. We look forward to welcoming you again! Kind regards, Hotel Team

Mr. Oleg, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations of a 5-star hotel. Regarding the swimming pool, we regularly carry out maintenance and renovation works to keep our facilities in good condition, while paying particular attention to cleanliness and hygiene. Thank you for your comments, and wishing you all the best... Hotel team

P. Janina, Ačiū, kad skyrėte laiko pasidalinti savo nuomone. Mums nuoširdžiai gaila, kad šį kartą Jūsų patirtis neatitiko lūkesčių. Norėtume sureaguoti į keletą Jūsų paminėtų aspektų. Pirmiausia, viešbučio vieta per pastaruosius 10 metų nepasikeitė – jei anksčiau atstumas iki miesto centro netrukdė, jis toks pats išliko ir šiandien. Dėl pusryčių – didžiuojamės siūlydami gausų ir įvairų pasirinkimą, kuris sulaukia daug teigiamų svečių įvertinimų. Žinoma, suprantame, kad kiekvieno skonis ir lūkesčiai yra skirtingi. Kasdien dedame visas pastangas užtikrinti švarą ir kokybišką aptarnavimą. Jei Jūsų viešnagės metu kažkas neatitiko standartų, nuoširdžiai apgailestaujame. Tačiau norėtume pabrėžti, kad mūsų komandos tikslas niekada nėra suklaidinti ar apgauti svečius – visuomet siekiame problemas spręsti atvirai ir operatyviai. Sporto salės įranga iš tiesų nėra pati naujausia, tačiau visi treniruokliai yra prižiūrimi, techniškai tvarkingi, kokybiški ir tinkami saugiam naudojimui. Taip pat norime paaiškinti dėl lojalumo programos. Viešbučiui prisijungus prie viešbučių tinklo ir pasikeitus valdymui, buvo atnaujinta lojalumo sistema. Ankstesnę nuolaidų programą pakeitė taškų kaupimo programa – dabar svečiai kaupia taškus, kuriuos gali panaudoti kaip nuolaidą būsimoms viešnagėms. Dėkojame už išsakytą nuomonę ir linkime sėkmės! Pagarbiai Viešbučio administracija

Mrs. Elena, Thank you for your feedback. We’re very sorry that your stay did not meet your expectations. With best wishes Hotel team

Dear Boris, Thank you for your feedback and for choosing to stay with us. We are pleased to hear that you enjoyed your stay overall. We also appreciate your comment regarding the hotel's location. While our location offers a quieter atmosphere away from the busiest areas, we understand that preferences may vary depending on each guest's expectations and travel plans. We hope to have the opportunity to welcome you again in the future. Kind regards, Mercure Palanga Team

Dear Irina, Thank you so much for the perfect 10 rating! We truly appreciate your support and are delighted that you enjoyed your stay. We hope to welcome you back again soon! 😊 Sincerely Hotel team

Dear Oksana, Thank you so much for your wonderful review! We are truly delighted to hear that you and your family had such a comfortable and relaxing stay with us. It’s great to know that the spacious room, in-room amenities, and thoughtful details such as bathrobes and slippers for both adults and children made your experience even more enjoyable. We are especially pleased that you appreciated the calm atmosphere of the hotel, the spa facilities, the quality of the breakfast and cocktails, as well as the friendliness and professionalism of our team. Your kind words are a great motivation for all of us. We also appreciate your interest in the mattress – we will be happy to check this information for you upon request. Thank you once again for your trust and recommendation. We truly look forward to welcoming you and your family back in the future! Sincerely Hotel team

Dear Stanislava, Thank you very much for your beautiful and heartfelt review. Your words truly mean a lot to our entire team. We are delighted that you felt the special atmosphere of our hotel and that you could enjoy the aesthetics, comfort, care, and cleanliness that we strive to create for every guest. It is especially rewarding to know that our team’s friendliness and dedication left such a positive impression. Your compliments about the food are greatly appreciated. We are proud that our culinary offerings and the elegant presentation of dishes made your experience memorable. It is also wonderful to hear that you enjoyed the SPA area and noticed the attention we give to both design and cleanliness. Thank you once again for your kind words. We sincerely hope to welcome you back for another relaxing and memorable stay. Warm regards, Mercure Palanga Team

Dear Vilija, Thank you very much for your wonderful review! We’re delighted to hear that you found everything comfortable and beautiful, and that our team made a positive impression with their kindness and helpful service. We truly appreciate your feedback and look forward to welcoming you back again! With best wishes Hotel team

Dear Karina, Thank you for your kind feedback! We’re glad to hear you enjoyed the spacious room, our spa, outdoor pool, and excellent breakfasts. We look forward to welcoming you back soon! Sincerely Hotel team

Dear Harry, Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed your stay, appreciated the cleanliness, our friendly atmosphere, and had a great time at the SPA and outdoor pool. We look forward to welcoming you again! Best regards, F. O. manager

Спасибо за ваш отзыв! Мы очень ценим ваше мнение и искренне извиняемся за неудобства, с которыми вы столкнулись. Относительно шума, если бы вы сообщили нам о проблеме, мы бы сразу отреагировали и постарались решить ситуацию. Мы также обратим внимание на улучшение качества обслуживания нашего персонала, чтобы все гости чувствовали себя максимально комфортно. Надеемся, что у вас будет возможность снова посетить нас и мы сможем предложить вам лучший опыт! Mercure Palanga Vanagupe Resort team