Dear Ms. S., Thank you very much for sharing your positive feedback following your recent family stay at Mercure Bukhara Old Town. We are delighted to know that our central location and cosy atmosphere met your expectations and contributed to a pleasant experience. Your kind words about our attentive team are especially appreciated—this is exactly the level of service culture we aim to consistently deliver. It is also very encouraging to see your high ratings across key touchpoints, including cleanliness, check-in, and overall value for money. Feedback such as yours confirms that we are moving in the right direction in terms of both product and service delivery. We truly appreciate your trust as a member of ALL – Accor Live Limitless, and we hope to have the pleasure of welcoming you and your family back again in the near future. Regards, Miragha J.S. General Manager

Dear Mr. K., Thank you very much for sharing your wonderful feedback regarding your stay at Mercure Bukhara Old Town. We are truly delighted to read that you had such a pleasant stay and that our team made a strong positive impression on you. Your kind words about the professionalism of our staff and your recognition of both our reception team and housekeeping colleagues mean a great deal to us. It is especially rewarding to know that you rated their service at the highest level. We are also very pleased that every aspect of your stay — from arrival and accommodation to cleanliness, WiFi, and overall value — met your expectations. Your support as a member of the ALL – Accor Live Limitless loyalty program is greatly appreciated. Thank you as well for your willingness to recommend our hotel and the Mercure brand to others. Feedback like yours is a great motivation for our entire team. We hope to have the pleasure of welcoming you again on your next visit to Bukhara. Regards, Miragha J.S. Property Manager Mercure Bukhara Old Town

Dear Mr. V., Thank you for your feedback. We are truly sorry that your experience did not meet your expectations. We regret the issue that occurred during your check-out, when our staff was unable to provide you with a printed invoice and payment receipt. As soon as the technical difficulties were resolved, we immediately sent the invoice to your email, as promised. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. We are continuously working on improving our service and will take your comments into account for future improvements. Should you have any further questions, please do not hesitate to contact us – we are always happy to assist. Sincerely, Mikhail Chesnokov Rooms Division Manager

Dear Tim, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay at our hotel and found our location convenient for exploring the area. It’s great to know that you appreciated the comfort of our rooms, as well as our great food options. We are particularly glad to hear that you found our beds and showers to your liking! Our friendly staff is dedicated to ensuring a pleasant experience for all our guests, and your kind words validate their efforts. We hope to welcome you back soon for another enjoyable stay! Best Regards, Faig Bayramov Rooms Division Manager