Hotel Ändra Seattle MGallery Collection 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,420 件のレビュー

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Hotel Ändra Seattle MGallery Collection - Image 1
Hotel Ändra Seattle MGallery Collection - Image 2
Hotel Ändra Seattle MGallery Collection - Image 3
Hotel Ändra Seattle MGallery Collection - Image 4
2000 4th Ave, 98121 Seattle, United States

説明

ホテルのその他の情報

  • Pet-friendly hotel with dog blankets, and bowls

  • Minutes away from top tourist attractions like Pike Place Market and the Space Needle.

  • A historic property that is authentically Seattle

  • Completely updated and renovated in 2022

  • Relaxed urban luxury with a scandinavian soul

当ホテルの客室

ホテル所在地

Hotel Ändra Seattle MGallery Collection

2000 4th Ave
98121 Seattle
United States

GPS:47.613211, -122.340356

電話番号
ファックス +1 206-441-7140

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

LOLA

非契約写真

Tom Douglas' signature Greek-Mediterranean concept offering "the city's best breakfast"

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,420 件のレビュー

トリップアドバイザーの評価  4.5/5  2,488 件のレビュー

2024エクセレンス認証

THE BED! The Staff, The Design, The Location, The Local Restaurants, The Experience

トリップアドバイザーの評価 5.0/5

Erin K トリップアドバイザー認証口コミ

Stop looking elsewhere and book this hotel. One of the biggest selling points is the design and the well appointed rooms. I'll get into that in a moment. The staff is first rate! Every interaction was met with a smile and a greeting. The moment I pulled up with the luggage, the bellman and valet attendant were ready to assist. I interacted with probably 4 or 5 different front desk agents/ attendants, who made the check in process easy and efficient. All the amenities were explained, and restaurants pointed out, including the clever ice refrigerators in the freezer drawers in front of the elevators on each floor. The rooms have all the details thought of, including the fun Nesspresso machine for single cup use. I have one at home, and loved this one too. There is a drawer with more treats and a separate drawer refrigerator, for other snacks and drinks for a charge. The menu located in the drawer. Lighting is carefully thought of, with different levels of light throughout, depending if you are working at the desk, or need the night light on near the bed. Even the lighted mirror in the bathroom was welcomed, when selecting a different hue of light for daytime makeup or something more dramatic at night. There are soaps and conditioners available for purchase if you like them, great scents! Full size bottles attached to the shower walls, and separate for the sink, providing a user friendly "green" experience instead of individual bottles. Hair dryer located in the drawers, and a fluffy robe in the closet to use during your stay, also available for purchase. THE BED!!! There is a comfortable mattress topper or foam something. It is one of the best night's sleep I have had in a long time. Knocked it outta da park on this one. Let's talk about the location. Its very centrally located just a couple blocks away from Westlake Center, Pike's Market, Cruise Terminals, Amazon, the downtown in general. Getting around on the Link light rail from the Westlake center is so easy, although for a more luxurious option, The Hotel Andra can arrange a private car to and from the airport or other specialty location. The Food choices in both Lola (Greek) and Assagio (Italian) were perfect. Tom Douglass greek influenced flavors showcased local ingredients, like salmon! I ordered the gavlox for breakfast. Assagio Restorante is led by owner and Chef Mauro Golmarvi. Its' true, first time diners are welcomed as if they are old friends. We orderd a variety of dishes and enjoyed them all. I didn't need to go far for first class food actually. To sum it up, try it all yourself. You will pinch yourself feeling well taken care of at the Hotel Andra... until next time.

What a wonderful review erinsf415! Thank you for taking the time to share your personal experience. It was our sincere pleasure having you as our guest. I couldn't agree more, both our Food and Beverage partners at Lola and Assaggio are exceptional. You were good to order the "gravlox", as I like to indulge on the eggs benedict or the fluffy pancakes! We look forward to having you return and making our home, your "home away from home"! Many Thanks, Lars

Clump of hair in shower.

トリップアドバイザーの評価 1.0/5

indigo32 トリップアドバイザー認証口コミ

I have to say that this rating is based on the revolting experience that we encountered in the bathroom of our Junior Suite. Whilst showering after check-in my husband noticed a large clump of wiry black hair under his foot, it was as large as a fist full...we took a photo and proceeded down to the front desk to complain to the front desk manager Mr Andrea, he showed great concern and went to the room to inspect the said hair...prior to the shower I had noticed some suspicious spots on the part of the toilet that connects to the cistern and also thought the carpet looked grotty.After inspecting the hair and getting someone to remove it, at our request he ordered a deep clean of the room whilst we were given a voucher and sent off to the bar for a drink...on our return the room felt clean and the carpet actually looked cleaned, I have my suspicions that the room wasn't cleaned at all before we checked in. I have thought about adding the photo of the hair to this review but it is so repulsive and out of respect to Mr Andrea who did the right thing and gave us the room for half price the first night I will with hold it. Hopefully this incident will bring about some changes to their cleaning regimes and training for their staff. Such a shame as the Hotel does have some positives, the restaurant and bar is very good and the location excellent, The food in the Italian restaurant next door was exceptional. I would look for different accommodation next time in Seattle.

We sincerely appreciate your comments and review indigo32. Thank you for allowing us the opportunity to make it right for you during your visit. You will not hear excuses, just a sincere apology for the poor housekeeping service. Please know that we shared your personal experience with the Housekeeping Manager and the individual attendant who cleaned your room. We use our guest feedback in our ongoing training to ensure that you and future guest do not encounter the same concerns. Our goal is to always exceed our guest expectations and I'm confident we can do that for you. My team and I are at your service and look forward to showing you that we can do it right for future stays. Sincerely, Lars

An exceptional accommodation experience with incredibly friendly, helpful and obliging staff

トリップアドバイザーの評価 5.0/5

Guppy007008 Couples - トリップアドバイザー認証口コミ

My partner and I recent stayed three nights at Hotel Andra in Seattle. Sandra, Eric and Areco in particular really assisted us with a difficult moment after the conclusion of our stay when a complete outage at our Australian bank meant that we might have needed to stay another night. They moved heaven and earth to secure us a room in case we needed it, and when the banking issue was resolved and we no longer needed the room they were very understanding and cancelled the reservation at no cost. I can honestly say that having exceptional staff of this kind when issues like this arise when you are travelling is so important. So thank you Hotel Andra and Sandra, Eric and Areco for your proactive and empathetic assistance. It is for actions like this that we will always recommend you guys to any of our travelling friends. We give Hotel Andra and their fabulous staff our highest recommendation .

It was our pleasure Guppy007008 to be of service to you! Comments and reviews such as yours bring ear to ear smiles our our HEARTISTS faces! We appreciate the accolades and look forward to having you back when your travel plans once again bring you to Seattle! Warmest Wishes, Lars

Theft and damaged items

トリップアドバイザーの評価 1.0/5

Tami T トリップアドバイザー認証口コミ

I felt it was important to write this review to warn other guests who are interested in staying at this hotel as I had experienced theft. I booked a 5 day trip to the Seattle area to do some hiking and explore the city. I checked into hotel Andra on a Tuesday night. I took my earrings off and set them in a jewelry pouch on the dresser near the tv the night I arrived. Wednesday and Thursday I was away from the hotel on hiking trips around colchuck lake and mt Rainer. I do not wear jewelry on hikes so I had not touched my jewelry pouch since the day I arrived. Friday I planned to explore the city of Seattle and wanted to wear my jewelry but it was nowhere to be found. I checked my suit case, shaking out each individual piece of clothing 2x, checked under and around furniture, checked areas I never even used in the room, checked my friends luggage and nothing. At this point I knew it was gone so I filed a missing items report with the front desk and management. Between taking the time to look for the jewelry, filing the complaint, and talking to management this really took away from my trip. After management talked to the staff regarding my missing items, my jewelry magically appeared right atop my clothing, a place I had thoroughly checked before leaving the hotel for that day. Where I found the jewelry is also not where I know I left it. After talking to staff and reviewing camera footage I was informed the mini bar comes daily to check the room to take inventory and restock, however I drank a vos water which is a mini bar item early into the trip that I was never charged for nor restocked during my stay. It raises a red flag to me that the mini bar employee was not doing her duties and still proceeded to be in my hotel room daily. I was also informed by staff the cleaning crew comes every 3rd day but for some reason came in on the 2nd day as shown on camera footage, however nothing was cleaned, no garbage was taken and no new towels were layed out which raises again a red flag to me. After getting home from my trip and unpacking I noticed not only was my jewelry stolen, but it was returned damaged. The staff member that took the jewelry put some sort of acidic liquid on my necklace to see if it was solid gold (it’s not) which is why my necklace has brown spots on it which is also why I’m assuming she returned it. I am so dissatisfied with the staff and service at this hotel handling my personal items. I would suggest if you choose to stay at hotel Andra to leave your do not disturb sign on your door at all times and schedule times with the mini bar employee where you can be present as she checks the mini bar as well as the cleaning crew staff since this incident caused so much stress and time away from my trip. I had to buy replacement jewelry which was a couple hundred dollars to repurchase and my formal complaint I gave to management went ignored.

Dear Tami, I want to take a moment to apologize on behalf of my team for your recent visit not meeting your expectations. It was very disappointing to read your comments and I would like to assure you this is not our standard level of service. We pride ourselves in exceeding our guest’s expectations and clearly you left unhappy. Although your recollection expressed in your review does not align with what the camera's footage, lock interrogations, and the interviews with the authorized team members (our HEARTIST) concluded, I understand your disappointment and I am truly sorry that your overall stay was negatively impacted. Incidents such as yours are very few and far in-between, but when a guest brings a concern to our attention, we do have a Manager on Duty at all times and a standard procedure in place. We enacted our investigation immediately. I was sorry to learn that you felt we did not take your concern seriously. I'd like to assure you we did complete a thorough investigation and from the evidence, we believe that the missing necklace was not removed by one of our HEARTISTS. There are several reasons for us to believe our team members. for example: Only authorized HEARTISTS entered your room during your stay, each being a valued member with a long history of employment. Each member had a purpose and once finished, left the room as normal. We do not see any authorized (or non authorized) HEARTIST returning to your room on camera or when reviewing the lock interrogation report to allegedly return the missing item as you noted. The HEARTIST interviewed all denied the accusations and there are no previous concerns that would lead us to believe that one of them removed the necklace, acid tested it during work hours, and then took a risk on returning it damaged and getting caught on camera or using their assigned key and it being recorded on the lock interrogation. I know you do not agree with our conclusion, but do hope you understand our position. I absolutely agree with you and appreciate your comments regarding the in room safe. We highly recommend that all small valuables such as wallets, money, passports, id's, documents, or jewelry be secured in the in room safe when guest leave the room. This helps ensure that other members staying in room don't accidently pick up the items (which does happen more often than you'd think) or repack items such as jewelry and forgetting to mention to their travel mate (spouse, partner, kids) where the item is being stored. It also would prevent any accusations that a HEARTIST removed an item from a guest room. Once again Tami, I'm truly sorry for the inconvenience your experienced and for not meeting your expectations. I can assure you this is an isolated incident and that you can count on my team to do their best to make all future stays enjoyable. It would be my pleasure to personally assist you when planning your next visit to Hotel Andra. Please contact me directly so I can oversee your next reservation. Sincerely, Lars

Awesome room but miserable wifi connection

トリップアドバイザーの評価 3.0/5

EEDC トリップアドバイザー認証口コミ

The Wifi at the Andra is just awful. I've complained on two differnt days at the front desk, and they admit it's a problem. I've left to do some work in a coffee shop, so don't expect to get any work done in your room if you stay here. I couldn't even reach the Hotel Andra website! On the other hand, the room is wonderful. It is spacious, with a sitting area with cool mustard-colored velvet sofa. The touches of color in the room are great, with an interested patterned carpet on the floor. The mattress and pillows are too mushy, but some might like that. Everything you need is in the room-- a Nespresso machine, lockbox, great smelling body wash and shampoo, iron, etc. The lobby is roomy, with a fire burning behind a large glass cover and lots of seating. Unfortunately, the almost non-working WiFi means I probably wouldn't stay here again.

Dear EEDC, Thank you for taking a moment to provide your valuable feedback. It is only through our guest personal experience that we can see our strengths and those areas that may need more direct attention. Please accept our apologies for the wi fi concerns you expressed during your stay. Our tech team does take wi fi challenges very seriously and we do have a standard "testing" protocol and repair plan in operation. Although we can't always be sure why there are wi fi challenges (security settings, company restrictions), our goal is to always assist. In addition, we do have a 24/7 service with the tech team to help that can resolve any connection problems when they occur. I'm sorry that service was not offered to you during your stay. We have reviewed your concerns with our front desk team so that we can better assist you and future guests. I'm delighted to read that your overall stay was enjoyable. I do hope you will reconsider and allow us the opportunity to have you back as a guest. I think we can resolve any wi fi connection issues that may occur. Warmest Regards, Lars

との提携 TripAdvisor

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