瑞享 Fruske Terme 度假水疗酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,003 评论

瑞享 Fruske Terme 度假水疗酒店 - Image 1
瑞享 Fruske Terme 度假水疗酒店 - Image 2
瑞享 Fruske Terme 度假水疗酒店 - Image 3
瑞享 Fruske Terme 度假水疗酒店 - Image 4

描述

酒店其他优惠

  • 7 间餐厅和酒吧提供鸡尾酒时间、现场音乐表演和"从农场到餐桌"概念菜单

  • 设有 11 间现代化的会议和活动场所

  • 所有房间都配备私人阳台

  • 丰富的水疗和健身设施,包括泳池、桑拿房和护理服务

  • 免费停车场

我们的客房

酒店位置

瑞享 Fruske Terme 度假水疗酒店

Staza Zdravlja 39
22408 VRDNIK
塞尔维亚

GPS:45.1420055297, 19.7795815851

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,003 评论

比较糟糕

客户意见评级 1.5/5

Sanja J. 家庭住宿 - 所有已确认评论

住了不下10次,这次是最糟糕的一次。 1,泳池卫生条件糟糕,尤其是儿童池,沿着内部池边可以摸到很多的沙子。 2,电力系统不稳定,吃晚饭的时间,断了十几次的电。 3,整个酒店水龙头没有冷水,房间里水龙头出的全是热水,而且温度特别高,对于孩子来说水温太热了,给他们洗澡的时候,他们一直喊烫。之前冬天来的时候是热水不够,夏天是没有冷水。 4,房间空调没有冷气,房间温度达到28度。 5,前台应该有4台工位,只开两个,以至于每次入住都要排很久的队,这次入住居然等了 30分钟。 6,酒店浴室的地面太滑,之前还配有防滑垫,这次没有,孩子差点摔倒。 7,餐食不如以前,菜品比以前少。 我老公这次回家以后身上就过敏了,我不确定是否是因为泳池引起的,但确实是从酒店回来以后就有了过敏反应,身上起了很多的疹子,说是因为泳池用了过多的消毒液引起的皮肤过敏。 总体来说,酒店来过很多次,这次是体验最糟糕的一次了。希望酒店引起重视,能改进,尤其是关于泳池卫生的问题。

Dear Mr. Sai Y., Thank you for telling us about your experience at the Mövenpick Resort and Spa Fruske Terme. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. As for the mentioned issues, please note that due to the extremely high temperatures this summer and recent storms that we have experienced recently around the entire country, all shortcomings resulted in electricity, telecommunication, and internet outages that caused most of the issues mentioned. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences in terms of service and hygiene points. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is critical to us. We appreciate your sharing your concerns and hope you will allow us to serve you better soon. Sincerely, Hotel Team

客户意见评级 1.5/5

Ming 朋友住宿 - 所有已确认评论

餐厅很差,点了牛排,菜单上写着有土豆等配菜,结果一上菜,只有五小片牛肉,其余什么都没有,3800din一份

Dear Ming L., Thank you for taking the time to tell us about your experience at the Mövenpick Resort and Spa Fruske Terme. We are sorry that your experience did not meet your expectations. At Mövenpick, we strive to provide a memorable service experience for every customer; therefore your feedback is very important to us. Please rest assured that restaurant comments and other grades are addressed to our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

可玩的池子多,桑拿房多,卫生条件好

客户意见评级 4.0/5

Sanja 情侣住宿 - 所有已确认评论

前台办理入住和退房的速度太慢,每次都要等很久。价格上涨这么多,前台服务还是没跟上。

Dear Sai Y., Thank you for taking the time to share with us your experience at the Mövenpick Resort and Spa Fruske Terme. We are sorry that your experience and waiting time at check-in to the hotel did not meet your expectations; please allow us to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and we hope that you will allow us to better serve you shortly. Sincerely, Management Team Mövenpick Resort and Spa Fruske Terme.

其他网络用户评价我们的酒店

  • 334 评论 7.6/10 位置
  • 714 评论 7.2/10 房间
  • 647 评论 7.7/10 服务
  • 13 评论 9.3/10 上网
  • 557 评论 7.5/10 食物
  • 467 评论 8.9/10 运动休闲
  • 462 评论 8.4/10 游泳池
  • 360 评论 7.3/10 清洁度

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