美居贝尔格莱德怡东酒店 4 星

客户意见评级 (ALL 评级) 4.8/5 464 评论

保证最优惠房价
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Kneza Milosa 5, 11000 贝尔格莱德, 塞尔维亚

描述

酒店其他优惠

  • 酒店拥有 73 间装饰精致的房间和套房。

  • 提供茶和咖啡器具等特别设施。

  • 所有房间均提供迷你酒吧、保险箱、液晶电视、拖鞋、吹风机、开放式窗户和免费无线网络。

  • Restaurant offering locally and internationally inspired cuisine, with no single-use plastics.

  • Green Key certification.

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酒店位置

美居贝尔格莱德怡东酒店

Kneza Milosa 5
11000 贝尔格莱德
塞尔维亚

GPS:44.809764, 20.465626

电话
传真 +381 11 3231951

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

IVO

餐厅气氛宁静雅致，适合商务午餐或亲密晚餐，在贝尔格莱德的繁华闹市为您提供一处幽静的场所。我们的厨师会满足您对烹饪菜肴的一切要求。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  464 评论

TripAdvisor 评级  4.5/5  928 评论

卓越奖 2023

Charming and Convenient Stay

Tripadvisor 评级 4.0/5

BlaineH91 经 TripAdvisor 认证的评论

The Mercure Belgrade Excelsior is a great choice for exploring Belgrade, The friendly and helpful staff made our stay even better, providing us with a map and detailed recommendations for what to see and do in the city. The area felt safe and pleasant, making it an ideal base. The hotel itself has a charming historic vibe, with features like the old lifts adding character. However, the rooms felt a little dated, and the bathroom was quite small. While modernising might take away some of the charm, the current setup may not appeal to those looking for luxury. That said, it’s functional, and offers value for money. We didn’t use the hotel bar or restaurant, as Belgrade offers plenty of dining options nearby. The transport links were also excellent, making it easy to get around. Overall, it’s a solid choice if you value location, hospitality, and a touch of character. While it’s not a modern luxury hotel, it’s a reliable and safe option, and I’d happily return for another stay.

Dear BlaineH91, Thank you for your detailed and thoughtful review! We're glad you found our location convenient for exploring Belgrade and appreciated the charm of our historic building. It’s wonderful to hear our team contributed to your positive experience with their recommendations and hospitality. We understand your feedback regarding the room and bathroom size. As our building is culturally protected and over 100 years old, certain features reflect its heritage charm, but we’re always exploring ways to enhance guest comfort while preserving its unique character. Thank you for your kind words, and we look forward to welcoming you back! Your Mercure Belgrade Excelsior team

Good stay

Tripadvisor 评级 4.0/5

honorat_hm704 Solo travel - 经 TripAdvisor 认证的评论

This hotel is well situated in the city center and a quick walk away from the most popular tourist attractions and many landmark buildings like the National Assembly and St. Mark’s Church. The room was quite good but the customer service was a bit average.

Dear Helph M. Honorat, Thank you for taking the time to share your experience. We’re glad to hear you enjoyed our location and proximity to the city’s attractions, as well as your room. However, we’re sorry to learn that our customer service didn’t fully meet your expectations. We’d love the opportunity to welcome you back in the future and provide you with an even better experience. Please don’t hesitate to reach out if there’s anything we can do to make your next stay exceptional! Your Mercure Belgrade Excelsior team

Kind And Thoughtful Team in a Historical Hotel

Tripadvisor 评级 5.0/5

Solim C 经 TripAdvisor 认证的评论

Hotel Mercure Excelsior is exactly what I was looking for my celebratory birthday weekend in Belgrade. Just minutes away from all the main tourist attractions, cool bars and restaurants. What makes this historical place truly great is it's amazing team, from reception to housekeeping and f&b, such kindness and willingness to go above and beyond deserve a grade 10/10. Also, attention to details like sending a birthday cake is much appreciated. I am really looking forward to my next visit to Belgrade and I already know where I will be staying, that is Hotel Mercure Excelsior! Hvala

Dear Solim C, Thank you so much for your wonderful review and for choosing us for your birthday weekend! We’re very happy to hear that you enjoyed our hotel and its location. Your kind words about our team mean the world to us. Knowing that you felt welcomed and well taken care of by our team is truly rewarding. We can't wait to welcome you back for your next stay in Belgrade! Until then, hvala and best wishes from all of us! Your Mercure Belgrade Excelsior team

Very disappointing

Tripadvisor 评级 2.0/5

rajasekhri Couples - 经 TripAdvisor 认证的评论

This hotel is worn out needing serious upgrade. There’s no one to help with the luggage. With my bad knees ( I am a senior citizen), I had to haul up my suitcases 8 stairs up to the 50 year old elevator that works in super slow motion. Their Restaurant was closed at 11 pm when we checked in. Room aircon did not work as they had “shut it down “ for winter season . I called the reception that room is claustrophobic as there is no air circulation . The guy said “ you can open the window” . I did that but along with air came lot of traffic noise. Luckily we had booked for one night as the the hotel was not looking good from the Website. Also our room was without breakfast so we had a delicious breakfast at St Marks Place nearby. This place is complete avoid.

Dear rajasekhri, Thank you for sharing your feedback. We’re very sorry to hear that your stay did not meet your expectations. Our historic building has some unique features, including an older elevator with preservation restrictions. Please know that our team is always ready to assist with luggage upon request, and we apologize if this was not clearly communicated. Regarding air conditioning, we use central heating during the winter season, with the AC set to heating mode only for eco-friendly reasons. We’re sorry for any inconvenience caused by needing to open the window. Thank you again for your valuable feedback, which helps us improve. We hope you’ll consider staying with us again, as we would love the opportunity to provide a better experience. Your Mercure Belgrade Excelsior team

Great place 10/10

Tripadvisor 评级 5.0/5

Mejdi S 商务住宿 - 经 TripAdvisor 认证的评论

This is the best location you can have for visiting Belgrade. The staff is very polite and helpful. Internet connection is great. Breakfast is nice. Don't expect large selection, but its nice. Elevator could be a bit faster, I wont give 4 stars just because od that. Hotel is enviromental friendly which is a nice touch. Everything is clean and tidy. Great experience!

Dear Mejdi S, Thank you so much for your kind review! We’re happy that our location, friendly staff, and clean environment contributed to a great experience for you. We’re glad you enjoyed our breakfast selection and our efforts to be environmentally friendly. We appreciate your feedback on the elevator, and though it’s part of our historical building’s charm, we’re always exploring ways to improve our guests' comfort. It was a pleasure having you with us, and we look forward to welcoming you back to Belgrade! Your Mercure Belgrade Excelsior team

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其他网络用户评价我们的酒店

  • 284 评论 9.1/10 位置
  • 319 评论 8/10 房间
  • 410 评论 9.6/10 服务
  • 7 评论 9.2/10 上网
  • 127 评论 9.1/10 早餐
  • 114 评论 8.8/10 清洁度
  • 79 评论 7.8/10 氛围

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