Mövenpick BalaLand Resort Lake Balaton 5 étoiles

Dear Jean David Stephane O., We very much appreciate your comments regarding your stay at the Mövenpick BalaLand Resort Lake Balaton. It is always a pleasure to receive positive feedback. I will share your comments with our team. Special hugely appreciate the kind feedback from a well-traveled and well-respected Platinum-member, like you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back very soon. Sincerely, Gergely Blaske Deputy General Manager

Dear Lionel E., We very much appreciate your comments regarding your stay at the Mövenpick BalaLand Resort Lake Balaton. It is always a pleasure to receive positive feedback, mostly form a very valued and well traveled Diamond-member, like you. I will share your comments with our team and this helps us to grow even further. Special thank you for highlighting our team, JC, Merci and all the other great employees. Thank you again for sharing your experience, and we hope we can welcome you back very soon. Sincerely, Gergely Blaske Deputy General Manager

Dear Philippe C., Thank you for taking the time to tell us about your experience at the Mövenpick BalaLand Resort Lake Balaton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures. Kindly allow me to answer for your valued concerns and some of your points in details: For the temperature in the rooms, we have a ceiling cooling system, which is very eco-friendly and better for young kids, however, as we noticed, not capable to keep up with the extreme high humidity and temperatures that have been hitting the Lake Balaton region during this summer. We are working on the solutions both short and long therms. For being only a children and family hotel, we are advertising everywhere accordingly, both online and offline areas. We are at most of the time, but definetly in the highest season. This gives us special needs in the cleaning as well, both F&B and hotel rooms and public spaces like the restaurants. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We would like to convince you about our services, please contact me to be able further to discuss. Sincerely, Gergely Blaske

Dear Hervé L., Thank you for taking the time to tell us about your experience at the Mövenpick BalaLand Resort Lake Balaton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For the temperature in the rooms, we have a ceiling cooling system, which is very eco-friendly and better for young kids, however, as we noticed, not capable to keep up with the extreme high humidity and temperatures that have been hitting the Lake Balaton region in the last days. We are working on the solutions both short and long therms. Our colleauges did there outmost best with fans, cooling units and more to provide you the best possible solution. In this fact, we stating that we treated you, as a valued diamond menber on the very highest possible level, being one of the solo guest who recived a room with working air conditioning, right after being avaliable. We appretiate the comments on food, we are working on it and presentation very hard and we will be able to significant results hopefully by your next visit. Being in the restaurant, we are never forcing our guest, but appreciated to filfull their preference with table clearing and many more, as you did correctly to point this out to the waiting team. Whilst your opinion is noted, kindly allow us to clean the restaurant how our operation and situation let us to complete this task, to ensure the guest satisfaction in 24/7. Lest assured the rest of your comments will be taken in consideration for the future improvements. We would like for you to give us the opportunity to demonstrate our high quality standards what our most guest recived and appreciate; kindly accept a voucher in the amount of 1 night which you will be able to redeem at a future stay with us. As well we are aim to double-upgrade you upon your next stay with us. I kindly ask you to to out of the 3 review in the same topic and about the same stay, kindly remove the duplicates - this allows correct statements and to treat everyone correctly. We appreciate your sharing your concerns and are looking forward to welcoming you back in the future Sincerely, Gergely Blaske Deputy General Manager

Madame and Monsieur P., thank you for your review and first of all please accept my apology for the problems that you have faced during your recent stay in our hotel. We apologise that our Billerbeck Hotel quality bed mattress was not up to your satisfaction and we could not help you better on that issue. Sincerely, Gergely Blaske Deputy General Manager