Cape Grace, A Fairmont Managed Hotel

Customer review rating (ALL Rating) 4.8/5 99 reviews

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Description

Hotel extras

  • Our meticulously crafted, generously proportioned guest rooms and suites.

  • Our dining venues offer a tapestry of vibrant flavors, seasonal menus, and exquisite settings.

  • Ideally located in Cape Town's iconic V&A Waterfront.

  • Handcrafted journeys thoughtfully curated by our concierge team.

  • A wholesome approach to well-being bridging serenity, playfulness and adventure.

Our accommodation(s)

Hotel location

Cape Grace, A Fairmont Managed Hotel

West Quay Road, Victoria & Alfred, Waterfront
8001 CAPE TOWN
South Africa

GPS:-33.908771, 18.42056

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Heirloom Restaurant

In the nature of our namesake, Heirloom finds its values in preserving the rich heritage of culinary tradition, nurturing it with care and dedication to create enduring experiences that linger.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  99 reviews

Excellent location

Customer review rating 5.0/5

Christopher Couples - Confirmed reviews ALL

Thank you we enjoyed a fabulous eight nights stay at Cape Grace celebrating our 10th Wedding Anniversary. We were privileged to have been upgraded to a signature one-bedroom suite with a huge balcony area. The service in the hotel was exceptional and the culture amongst the staff was conducive to a friendly homely stay. Management deserve much credit for their team and how well they interface with customers. The ingredients for a most successful hotel.

Customer review rating 4.0/5

George T. Friends - Confirmed reviews ALL

Hotel rooms were very nice. The service delays in the restaurant and library bar was very slow. Staff was not trained on good service and often were talking to each other.

Lovely Hotel, great location

Customer review rating 4.5/5

Pauline H. Couples - Confirmed reviews ALL

A very comfortable stay in a lovely hotel. Delicious food at all meal times. Friendly staff who are all very eager to please. The only problem is that service too often breaks down when requests are confused or forgotten all together.

Absolutely gorgeous hotel!!

Customer review rating 5.0/5

Jamie V. Friends - Confirmed reviews ALL

We had a wonderful stay at the Cape Grace Hotel. The rooms were exquisite with views of the Harbor and Lion's Head Mountain. The flowers everywhere, from the lobby to each room were stunning. And the staff, from the front desk to the concierge were so friendly and kind.

Dear Jamie V., We very much appreciate your comments regarding your stay at the Cape Grace, A Fairmont Managed Hotel. Delighted to hear that you had a wonderful stay and that you enjoyed the exquisite views of the harbour and Lion's Head Mountain. It is especially rewarding to know that the floral arrangements added to the beauty of your experience and that our team, from the front desk to the concierge, made you feel welcome with their friendliness and kindness. Providing exceptional service and creating a memorable atmosphere for our guests is always our top priority. We truly appreciate your support and look forward to welcoming you back for another unforgettable stay. Sincerely, Cape Grace Team

Excellence

Customer review rating 4.5/5

Peter B. Couples - Confirmed reviews ALL

Fabulous property, fabulous food. Front of house and housekeeping staff excellent but most breakfast staff were in need of better organisational training.

Dear Peter B., Thank you very much appreciate your comments regarding your stay at the Cape Grace, A Fairmont Managed Hotel. Delighted that you enjoyed our property, cuisine, and the exceptional service provided by our front-of-house and housekeeping teams. Your kind words mean a lot to us. We also appreciate your feedback regarding the breakfast service. Ensuring a seamless and enjoyable dining experience is important to us, and we will take your comments into account as we continue to enhance our training and operations. We truly value your input and hope to welcome you back for an even more flawless stay in the future. Sincerely, Cape Grace Team

Other web-users rate our hotel

  • 56 reviews 9.4/10 Location
  • 54 reviews 9.6/10 Room
  • 106 reviews 9.1/10 Service
  • 33 reviews 7.2/10 Food
  • 20 reviews 9.1/10 Amenities
  • 20 reviews 7.4/10 Breakfast
  • 16 reviews 9.6/10 Comfort
  • 9 reviews 5.3/10 Bar

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