Dear Mr. Z., Thank you for sharing your feedback. We are pleased to know that you appreciated the warm welcome, the comfort of our rooms, and our breakfast selection. We also appreciate your comments regarding our location and noticed that your arrival and departure experiences could have been better. If you would like to share any further details, we would be happy to hear how we could improve these aspects of your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back to SLS Barcelona. Warm regards, Quality Team

Dear Mrs. H., Thank you for sharing your feedback following your stay. While we are pleased that you appreciated some aspects of our hotel and the kindness of certain members of our team, we are truly sorry that your overall experience did not meet your expectations. At SLS Barcelona, we are committed to treating all our guests with the same level of respect, care and attention, without distinction. We regret that this was not your perception during your stay. Please rest assured that your feedback is taken seriously and will be shared with the relevant teams for careful review, as we continuously strive to improve our guest experience. We are particularly pleased to hear your kind words about Maria de Sales and will be sure to share your recognition with her. Thank you once again for your valuable feedback. Kind regards, Quality Team

Liebe Tanita, vielen Dank für Ihre schöne Rückmeldung! Es freut uns sehr, dass Sie und Ihr Partner sich bei uns so wohlgefühlt haben und Ihren Aufenthalt im SLS Barcelona in vollen Zügen genießen konnten. Besonders schön ist es, dass Ihnen die großzügigen Zimmer, die Sauberkeit, unsere beiden Pools und das Essen im LORA so gut gefallen haben. Vielen Dank auch für Ihre Hinweise zu den Öffnungszeiten des Spa-Bereichs und zur Kaution bei der Anreise. Wir können gut nachvollziehen, dass man sich nach einem Tag voller Eindrücke in Barcelona auch am Abend noch etwas Entspannung wünscht. Ebenso wichtig ist es, vor der Anreise transparent über die Höhe der Kaution informiert zu sein. Wir geben Ihre Anmerkungen gerne an die zuständigen Teams weiter. Tanita, wir würden uns freuen, Sie beide bald wieder bei uns begrüßen zu dürfen – vielleicht ja schon bei Ihrem nächsten Besuch in Barcelona! Herzliche Grüße, The Quality Team

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your experience did not meet the standards you expected from SLS Barcelona, particularly regarding the value for money and the level of service provided. We sincerely apologize for the waiting times you experienced and for feeling that our team did not provide you with the attention and service you deserved. This is certainly not the experience we aim to deliver, and we will share your comments with the relevant teams to review and reinforce our service standards. We are also sorry that the safe in your room was not functioning properly and that noise affected your comfort. We understand how disappointing it must have been to experience these issues during your stay, and we will ensure that these points are reviewed with the appropriate departments. Your feedback is very important to us, as it allows us to identify areas where we need to improve. We sincerely hope to have the opportunity to welcome you again and provide you with the experience you originally expected from us. Kind regards, The Quality Team

Dear Mrs. R., Thank you very much for your wonderful rating and for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our modern facilities, friendly team, and the wide selection available at our breakfast buffet. It is also great to know that you appreciated the pool towels and the convenience of having a supermarket nearby. We truly appreciate your constructive comments regarding the prices of our food, beverages, and snacks, as well as the distance to public transport. Thank you once again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, The Quality Team

Dear Mrs. K., Thank you very much for your wonderful rating and for taking the time to share such lovely feedback. We are delighted to hear that you had such a fantastic experience at SLS Barcelona and that you enjoyed our beautiful rooms, pools, rooftop beach club, as well as the quality of our food, drinks and breakfast. It is especially rewarding to know that our team made such a positive impression through their friendliness and professionalism. We are also grateful for your special mention of our rooftop team member. We will pass the feedback to them. Recognition like this means a great deal to our colleagues. We also appreciate your comments regarding our location and the surrounding marina. We understand that being slightly away from the city centre can be a consideration, although it allows us to offer the spacious resort-style experience that characterises SLS Barcelona. Thank you once again for your wonderful review and for recognising our team. We look forward to welcoming you back for another exceptional stay. Warm regards, The Quality Team

Dear Mr. V., Thank you very much for your wonderful rating and for your kind words. We are delighted to hear that you had such a great experience and that you found our hotel beautiful and well equipped with everything you needed for an enjoyable stay. It was a pleasure to welcome you to SLS Barcelona, and we hope to have the opportunity to welcome you back again soon. Warm regards, The Quality Team

Dear Mr. W., Thank you for taking the time to share such detailed and candid feedback. We are pleased to hear that you were impressed with the work of our Housekeeping team and that your room was consistently clean and well maintained. We will certainly share your kind words with the team. However, we sincerely apologise for the many shortcomings you experienced in other areas of the hotel. Your comments regarding the upgrade request are particularly concerning. Having to follow up three times and not receiving the promised email is clearly not the level of communication or follow-through we expect from our team. We are equally sorry about your experience at the pool. Waiting for an hour and receiving incorrect dishes repeatedly, without receiving an appropriate apology or proactive assistance, is understandably frustrating and does not reflect the attentive service we strive to provide. Regarding your Platinum status and the late check-out, we regret the way your request was handled and, in particular, that you did not feel that our team took ownership of your request. We understand how important it is for our guests to feel that someone is genuinely willing to assist rather than simply provide an explanation. Your feedback will be shared with our Front Office management team for review. More broadly, we are particularly concerned by your feeling that you were not treated as a valued guest. This is certainly not the impression we want to leave, and your comments will be used to reinforce the importance of ownership, empathy, communication and proactive service across our teams. Thank you once again for your honest feedback and for recognising the excellent work of our Housekeeping team. We sincerely hope we may have the opportunity to regain your confidence and provide you with the five-star experience you expected from SLS Barcelona. Warm regards, The Quality Team

Dear Mr. B., Thank you for taking the time to share your experience. We are pleased to hear that you found our hotel beautiful. However, we sincerely regret that several aspects of our service did not meet your expectations. We are particularly sorry for the inconvenience regarding the minibar and room service. We also appreciate your feedback regarding the check-out process. We understand that long queues and waiting times can negatively impact the final impression of a stay. Your comments will be shared with our Front Office team as we continue to work on making the departure process more efficient, particularly during busy periods. Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you back and provide you with an experience that better reflects the standards of SLS Barcelona. Warm regards, The Quality Team

Dear Mrs. S., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed your suite, but we sincerely regret that several aspects of your experience did not meet the standards you expected from a five-star hotel. We are particularly sorry to hear about the difficulties you experienced at breakfast. We also regret that the level of service in the breakfast area did not meet your expectations, and we have shared your comments with the relevant team for review. We are equally sorry that you did not receive assistance with your luggage, especially while travelling alone with two children. Our team should always be attentive to these needs, and we regret that this was not the case during your arrival. We also appreciate your comments regarding the pool and the availability of sun loungers, as well as your perception of our location. Your feedback is valuable as we continue to look for ways to improve both our service and communication with our guests. We sincerely regret that your overall experience did not reflect the level of comfort and hospitality we strive to provide at SLS Barcelona. We hope to have the opportunity to welcome you again and provide you with a much more enjoyable experience. Warm regards, The Quality Team

Dear Mrs. E., Thank you very much for your wonderful rating and for taking the time to share such thoughtful feedback about your stay at SLS Barcelona. We are delighted to hear that you enjoyed our interior design and found the combination of style and comfort to be just right. It is also wonderful to know that our attentive and welcoming service contributed to making your stay more enjoyable, and that you had a positive experience at our restaurant. We appreciate your comments regarding our location. While we understand that being outside the city centre may not be ideal for guests planning extensive sightseeing, we are pleased that you appreciated the peaceful surroundings and found it well suited to relaxing and enjoying the hotel and nearby beach. Thank you once again for your kind words and for your perfect rating. We sincerely hope to have the pleasure of welcoming you back to SLS Barcelona for another relaxing and memorable stay. Warm regards, The Quality Team

Dear Mr. B., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully correspond to the expectations created by our hotel’s image. We take your comments regarding our 5-star standards seriously and appreciate you bringing these points to our attention. We also appreciate your suggestion regarding providing more information. We will share this feedback with the relevant teams. Regarding the balcony, we would like to clarify that our hotel is non-smoking in all guest rooms and indoor areas. For this reason, we do not provide ashtrays in the rooms or on the balconies. We apologise if this was not sufficiently clear during your stay. Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you again and provide an experience that better reflects the standards you expect from a 5-star hotel. Kind regards, The Quality Team

Dear Mr. E., Thank you very much for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you enjoyed our breakfast offering and that your Diamond status recognition and room upgrade contributed to making your stay even more enjoyable. It is always a pleasure to ensure our loyal guests feel valued and well taken care of. Your kind words are greatly appreciated, and we look forward to welcoming you back to SLS Barcelona for another memorable experience. Kind regards, The Quality Team

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you enjoyed our breakfast and considered it worthy of a 5-star experience. Your kind words about this aspect of your stay are truly appreciated. At the same time, we sincerely regret that other areas did not meet your expectations. We are sorry to learn about the service inconsistencies you experienced at the pool bar and reception, the waiting times, and the missed beverage order. We also understand your disappointment regarding the welcome amenity and appreciate your comments, as they help us identify opportunities for improvement. Regarding the rooftop pool, we apologize if this was not clearly communicated during your stay. Your observations have been shared with the relevant teams, as we are committed to continuously improving the quality of our service and ensuring a seamless experience for all our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back and provide you with the exceptional stay you expected. Kind regards, The Quality Team

Dear Mrs. B., Thank you for taking the time to share your feedback regarding your recent stay at SLS Barcelona. We are truly sorry to learn that your experience did not meet your expectations and regret that we left you with such a disappointing impression. We sincerely apologize for the service you received and for the challenges you encountered during your stay. We understand your concerns regarding the check-in experience, and we regret that the arrival process was not as smooth or efficient as it should have been. Your comments have been shared with the relevant management team as we continuously review our operations to better meet guest demand. We are also sorry that our pool facilities and overall hotel experience did not align with your expectations. While our resort offers multiple leisure areas, we appreciate your feedback regarding pool capacity and will take your comments into consideration as we continue to enhance the guest experience. Regarding your room, we regret that you felt the level of privacy was insufficient. Guest comfort is extremely important to us, and we appreciate you bringing this to our attention. Although we are disappointed to know that you would not recommend us, we truly value your feedback, as it helps us identify areas where we need to improve. We appreciate you sharing your experience and hope that, despite this visit, you may consider giving us another opportunity to provide you with the level of service we strive to deliver. Kind regards, The Quality Team

Dear Mr. H., Thank you very much for taking the time to share your feedback following your stay at SLS Barcelona and for rating us 9/10. We are delighted to hear that you enjoyed our hotel experience and that you appreciated our pools, dining options, spacious rooms, beautiful views, cleanliness, and especially the warm service provided by our team. It is wonderful to know that you found SLS Barcelona to be a place where you could truly relax and enjoy your stay. We also appreciate your understanding regarding the delay experienced upon arrival. While we are pleased that our team was able to offer drink vouchers as a gesture of goodwill during the waiting time, we sincerely apologize for the inconvenience caused. We understand that a smooth and efficient arrival experience is an important part of the guest journey, and we continue working to improve our processes. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back to SLS Barcelona for another memorable stay. Kind regards, The Quality Team

Dear Mr. Konstantinos, Thank you for taking the time to share your feedback following your recent stay at SLS Barcelona. We are truly sorry to learn that your experience did not meet your expectations. We regret that you left with this impression and that certain aspects of your stay affected your overall perception of our hotel. Regarding your breakfast experience, we would like to clarify that our breakfast service is available from 7:00 AM to 10:30 AM on weekdays and from 7:00 AM to 11:00 AM on weekends. We sincerely apologize if you felt uncomfortable or A. though you were being asked to leave. This is certainly not the experience we want any of our guests to have, and our intention is never to make anyone feel unwelcome. We also appreciate your comment regarding cleanliness, A. maintaining the highest standards throughout our property is a priority for us. Your feedback has been shared with the relevant teams for review and follow-up. Thank you again for sharing your comments. While we regret that we did not meet your expectations on this occasion, we hope to have the opportunity to welcome you back in the future and provide you with the experience you deserve. Kind regards, The Quality Team

Dear Mr. W., Thank you very much for your wonderful review and for awarding SLS Barcelona a perfect 10/10. We are delighted to hear that you enjoyed our hotel, the comfort and design of your room, as well as the friendly service provided by our team. It is also wonderful to know that you appreciated our Rooftop and the atmosphere we aim to create for our guests. We appreciate your comments regarding our location. While our waterfront setting offers a unique and relaxed environment away from the city’s busiest areas, we understand that proximity to the city center can be an important consideration for some travelers. We are pleased that the availability of taxis helped make your experience more convenient. Thank you once again for choosing SLS Barcelona. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Kind regards, The Quality Team