メルキュール東急ステイ大阪難波 4 つ星

The hotel building itself is quite dark and the room itself is dark The hallway is too dark to see anything There was a vacuum cleaner on the floor on the way to the room after getting off the elevator, but I hit my shin because I couldn't see it I could've put up with that, but when I came out of the shower on the day I checked out, I saw a man outside the window The man who was cleaning the outer wall made eye contact with me, who was naked, for a long time, and then disappeared When I went down to the reception and asked what was going on, the staff didn't say anything and said sorry I really can't stand it The hotel has no consideration for guests and ruins the sight of travelers

Our stay at this hotel left much to be desired from the way we were checked in, to the rooms, to the service which was not characteristic of Japanese hospitality. First is the check-in process. Our group of 10 people had emailed well in advance of our arrival for our reservations and to have rooms that would meet our needs. Upon check-in, we let my in-laws (5 adults) go first as they were staying fewer nights than my family was. They were given 2 rooms in the same floor. When it came to our turn, we needed 2 rooms because we were 5 (we had a 13, 11 and 9 year old with my husband and I). They gave us separate rooms on different floors in spite of knowing the age of our kids (from the email). When we asked to trade rooms with our in-laws, they said it was impossible. We asked to be upgraded and we would pay the difference, but they were unable to accommodate us due to the hotel being fully booked. However, it wasn't the lack of availability or the inability to trade rooms that cast a shadow on our hotel stay at this place, but rather the way the front desk personnel handled the situation which made us feel like we were troublesome and asking for something very unreasonable. Granted there was a language barrier, but proper non-verbal communication, would have made us feel better about the situation. But sadly, they had someone at the front who didn't speak English and who seemed to not be up to the challenge of welcoming guests. So we accepted our rooms but were inconvenienced moving from one room to another because the elevators needed a key card to move between floors. Now for the rooms. My husband took the bigger room and the 2 bigger kids, while I stayed in the smaller room with our youngest. The rooms were very, very dark, necessitating cellphone lights to unpack our luggage, and in my husband's room to navigate the kitchenette and laundry area (yes, his room came with that!). The bathroom in his room had a separate shower/tub, toilet, and sink area, which also needed extra light to see well. I kid you not, it was like entering a bat cave, even for the children with excellent eye-sight. The rooms had very little closet space and hangers. Now for the housekeeping service which also needs a lot of improvement. There were 2 days wherein we left the room at 8am and returned well after 7pm. We dutifully placed the make-up room sign on the door. Upon our arrival, the sign was still there and the rooms hadn't been fixed at all. We needed to call the front desk to change the towels. They seemed to not know how many people were staying in the room because they would send too little or too much bathrobes or towels. When housekeeping cleaned the room, the replenished the bar incosistently, sometimes only giving 1 coffee or 1 sachet of sugar. Bottled water was also very limited. The one shining light here was the lady manager (I forget her name) who tried to really make us feel welcome. It was a case of too little too late. All other personnel need so much more training. This is not the first time we've stayed at a Mercure in Japan, and in we have stayed in Mercure in other countries. But this is the first time we were not quite happy with this chain. I hope they improve because the location is great.

Location is excellent with key attractions in the vicinity and lots of food and shopping options. Staff are helpful and responsive and the breakfast is fantastic. However, the room is dark and existing lightings are not sufficient. While the intent of the design (eg. ambience and clothes hanger) may be good, they should be functional.

Very good location. About 6-10mins walk to Namba station. Dotonburi is nearby, so is shopping malls. Rooms are clean. Free pool table on 2F. I did not like the dark concept. I find the walkway and room not adequately lighted. Gym was small, only for those doing cardio. No weights.

Read a few reviews about this hotel about how dark it is and the difficulty in find this hotel. I have decided to give it a try and see for myself. First of all, this hotel's location is unbeatable. All touristic places are within reach from this hotel. To reach this hotel, catch the metro Midosuji (red line) and alight at Shinsaibashi station. From the station, take exit 7 which is the closest to the hotel. However, there are a few flights of stairs from the metro station to the street level. Turn right and keep walking for around 5-7 minutes and the hotel will be on your right. Hotel is very new and just opened back in December 2022. Hotel uses a dark theme decor and I agree it is can be a tint darker for some guests. But for some like me, I found it ok. The rooms are very new and modern. Room amenities are no longer automatically provided due the the group's sustainability mission. You can pick them up from the reception area upon check in. Overall, the rooms are comfortable and nice. The breakfast is fantastic, in fact quite a feast for a Mercure brand hotel and the dining area is very different from your traditional Mercure ones. Hotel offers a spacious games area, gym and relaxing area above the coffee shop. Will be back for sure and experience the rest of the facilities.