スイスホテル南海大阪 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 5,459 件のレビュー

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説明

ホテルのその他の情報

  • 南海難波駅のすぐ上に位置し、道頓堀、心斎橋、黒門まで徒歩圏内です。

  • 地元の特選料理や国際的な料理を提供する 6 件のレストラン、バー、カフェ

  • ウェルネスに特化したフロアには、ジム、3 レーンの屋内プール、スパ、日本式サウナ&バスがあります。

  • グランドボールルーム4つのスペースに分割できます。17のファンクションルーム(4つのスカイバンケットルームを含む)

  • ウェディング専用フロアには、3 つの礼拝堂、フォトスタジオ、ブライダルドレスブティック&サロンがあります。

当ホテルの客室

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ホテル所在地

スイスホテル南海大阪

市中央区難波5-1-60
542 0076 大阪
日本

GPS:34.664095, 135.501397

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  5,459 件のレビュー

トリップアドバイザーの評価  4.5/5  4,664 件のレビュー

2024エクセレンス認証

Stay away from this hotel!

トリップアドバイザーの評価 1.0/5

Connector61150072298 トリップアドバイザー認証口コミ

STAY AWAY WITH A TEN FEET POLE!!! I truly hope the following incident we had experienced would not happen to others so take this as a fair warning. My wife and I booked one night through Amex travel at the Swissotel Osaka for our anniversary back in September. After check in, we took a rest after a long flight from the States. However, we were unable to nap at all with the ear plugs on due to the unbearable noises derived from other rooms (We’re from NYC so our noise tolerance is considered high). We then called the concierge several times but “nothing” has been mitigated, the alternative they provided over the phone was to change room and “downgrade” us to a smaller room due to the overcapacity of that day. It was unacceptable as we already spent $380+ usd for the stay and yet were told to be downgraded as only the option. We were frustrated and left with no choice but to check out for a better place to rest. Upon checking out, we again explained the unpleasant disturbances and reasons for leaving. The concierge checked the system and told us there was a higher rate room available if we would like to consider for an additional cost. We turned down the offer because we felt being scammed and insulted knowing they did actually have other room available at the time but was not disclosed initially and we had to pay extra out of pocket. This quite unprofessional for a 5-star hotel and inappropriate to treat the customers like money grab especially after the unpleasant incident we have gone through. After the trip, I have tried my best to communicate with the Hotel Manager Yumiko back and forth for several months via emails hoping they could offer a refund but it turned into a nightmare. The initial response from the hotel stated “booking was made through a third party, we are unable to process any discounts or refunds.” As such, I contacted my travel agent numerous times to assist communicating with them in hope of the refund but the hotel played hard ball and did not want to negotiate/compromise any part of it even though everything was done as instructed by the hotel, they will just brush it off because they DO NOT care about the customers… Booking at this hotel was the worst decision we have ever made with regrets. Be aware who you are dealing with, because once you check in, there is no way out. There are other better hotels than this one.

Excellent Stay

トリップアドバイザーの評価 5.0/5

Nikki T トリップアドバイザー認証口コミ

We love the location of Swissotel Nankai. It's very easy to go to and from the airport and to the different parts of the city. Swissotel also has some lovely restaurants and bars and an amazing breakfast spread. The lobby has an old but classic luxurious feeling and ample space to just hang out and chill. Pajamas are also provided, which is a nice touch. Overall, it was an excellent experience.

Nice View and Room, but Messy Breakfast Operation

トリップアドバイザーの評価 4.0/5

Lily_Ann2014 トリップアドバイザー認証口コミ

I enjoyed the Osaka stay so much owing to this cozy, prestigious hotel. It was very convenient to reach from the airport and close to the typical Osaka downtown shopping center. This fantastic hotel view and hotel services, including the gym, satisfied me. On the other hand, it is hard to find a spot during breakfast hour if you visit the Top-floor breakfast room during rush hour and must wait a while. It might be a very irritating experience for guests. Also, the shower door was not perfect for preventing flooding water. I strongly hope to improve such a poor point in the future service quality development.

Wish we stayed longer

トリップアドバイザーの評価 5.0/5

WorldAdventurerAUS トリップアドバイザー認証口コミ

It was the first time my wife and I did the traditional bath house that is offered. For first timers the genders are separated (we didn't realise this so we planned to meet inside a hot spa area... i went in my swimmers... but that didn't last long. Strange at first, but it is not seen as strange and is very respectful. It ended up being good i did it first to prep her). The pool is great too. There is a auto shower before going in. We loved it so much. The buffet breakfast begin on the top floor of a real experience with great food. Wish we stayed longer.

Unsatisfactory experience with latest stay in Swissotel

トリップアドバイザーの評価 2.0/5

cnw1409 ファミリー - トリップアドバイザー認証口コミ

Swissotel is conveniently located in Namba, Osaka and had been my first choice of hotel for my visits to Osaka. Since 2010, I have been staying in the Swissotel for more than ten times but noted that the service standard of the hotel (e.g. language standard of hotel staff in general, clealiness of the room, food choices of breakfast buffet in the restaurant on 36/F, etc.) has been declining quite significantly. I have relayed some negative comments to the Swiossotel but received no response from the hotel.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 492 件のレビュー 6/10 お値打ち度

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