Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your wife enjoyed our excellent location and accommodations. It is truly rewarding to know that you consider ibis Styles Kyoto Shijo the best hotel in Japan. Your recommendation means a lot to us, and we look forward to welcoming you again in the future. Best regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for sharing your detailed feedback and for your continued loyalty as an ALL Platinum member. We are delighted to read that you enjoyed our central location, found your Superior Room spacious and comfortable, and felt that our hotel offered excellent value for money. It is especially rewarding to know that the kindness and professionalism of our team contributed positively to your stay. Your compliments regarding our front desk and breakfast staff will certainly be shared with them. However, I was very concerned to learn about the cleanliness issues you encountered. Please accept my sincere apologies. The dust you found under the bed and on the shelf, the unpleasant odor in the bathroom and room, and the lack of toilet paper replenishment are not representative of the standards we aim to provide. Your observation that such conditions could not have developed during only a few days of stay clearly indicates that we fell short in our preparation and inspection processes. We truly appreciate your candid comments, as they help us identify areas requiring immediate attention. Our Housekeeping team has been informed of your feedback, and we are reinforcing our room inspection procedures to ensure a cleaner and more comfortable environment for all guests. Thank you again for recognizing our team members and for recommending our hotel despite the shortcomings you experienced. We sincerely value your trust in the Accor brand and hope to have the opportunity to welcome you back to Kyoto, where we can provide the high standard of stay you rightfully expected. Kind regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you very much for sharing your wonderful feedback following your recent stay with us. As a Gold member of ALL – Accor Live Limitless, we truly appreciate your continued loyalty and support. We are delighted to hear that you enjoyed our convenient location and that our team made a positive impression with their friendliness and helpfulness. Your kind words are a great motivation for all of us, and we will be sure to share your compliments with the entire team. It is also very rewarding to know that you found the booking process through the ALL app easy and convenient, and that your overall experience—from check-in to check-out—met your expectations. We have noted your feedback regarding the breakfast selection, and we will continue working to further enhance the variety and quality of our offerings. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back again in the near future. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay with us in Kyoto. We are truly sorry to hear that your experience did not meet your expectations. While we are pleased that you appreciated the design of our entrance area, we regret that several important aspects of your stay caused discomfort and frustration. Please accept our sincere apologies for the inconvenience you experienced with the mattress and pillows. We understand how essential a good night’s sleep is, and we are very sorry that this negatively impacted your stay. Your suggestion regarding softer mattress options or mattress toppers is highly valuable, and we will carefully review this with our team. We are also concerned to learn about the cleanliness issues you described. This does not reflect the standards we strive to maintain, and your comments will be shared with our housekeeping team for immediate improvement and stricter quality checks. Additionally, we deeply regret the response you received from our staff when requesting an extra duvet. This is not the level of service we aim to provide, and we will address this with the team to ensure more courteous and helpful communication in the future. Your feedback is extremely important to us, as it helps us identify areas where we must improve. We sincerely hope you will consider giving us another opportunity to provide you with a much better experience. Kind regards, ibis Styles Kyoto Shijo Operation Manager Kazuhide Omori

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location, with easy access to public transportation, and that your check-in and check-out experiences were smooth and efficient. However, we sincerely regret that many aspects of your stay did not meet your expectations. Please accept our apologies for the discomfort you experienced with the mattress and pillows. Your comments are taken very seriously, and we understand how essential a good night’s sleep is. We will review our bedding options, including introducing alternative pillow choices to better accommodate our guests’ preferences. We are also truly concerned to hear about the cleanliness issues you encountered, particularly regarding the carpet and the condition under the bed. This is certainly not the standard we strive to maintain. Your feedback has been shared with our housekeeping team for immediate review and corrective action to ensure a more thorough cleaning process. Regarding the room size and lighting, we regret that these elements caused discomfort during your stay. While our room design reflects the typical layout of urban properties in this area, we completely understand your concerns and will consider your feedback for future improvements. We also appreciate your comments on breakfast. We recognize the importance of offering a variety of options to suit international tastes, and your suggestions—such as a wider selection of European-style items, including quality bread, muesli, oatmeal, and coffee—are very valuable as we continue to enhance our offerings. We are truly sorry that your experience did not meet your expectations overall, and particularly that you would not currently recommend us. Your feedback is extremely important to us as it helps us identify areas where we must improve. Thank you again for sharing your thoughts, and we sincerely hope we may have the opportunity to restore your confidence in us with a much-improved experience in the future. Warm regards, ibis Styles Kyoto Shijo

Dear Valued Guest, Thank you for sharing your positive experience at ibis Styles Kyoto Shijo. We are delighted that you enjoyed our location, friendly staff, and the cleanliness of our rooms. We appreciate your feedback regarding the air conditioning settings; your comfort is important to us. Additionally, we will review the information regarding snack vending options to ensure clarity for our guests. Best regards, ibis Styles Kyoto Shijo

親愛なるお客様、 この度は、ibis Styles Kyoto Shijoでのご滞在に関するポジティブなフィードバックをいただき、誠にありがとうございます。喫煙エリアの必要性についてのご提案に感謝いたします。当ホテルは全てのお客様の快適さを確保するために禁煙ポリシーを維持しておりますが、お客様のご意見は大変貴重であり、今後の改善に向けて必ず考慮させていただきます。全体的にご滞在をお楽しみいただけたことを大変嬉しく思っております。 敬具、 ibis Styles Kyoto Shijo

Dear Guest, Thank you for taking the time to share your positive experience at ibis Styles Kyoto Shijo. We are delighted to hear that your check-in process was seamless and that you found our staff accommodating in English. It is also gratifying to know that you appreciated the cleanliness of your room and enjoyed our breakfast offerings, which cater to a variety of tastes. We pride ourselves on our central location, which makes it easy for our guests to explore the beauty of Kyoto. Your mention of the nearby public transportation and convenience stores is much appreciated, as it highlights the convenience we aim to provide. We look forward to welcoming you back on your next visit to Kyoto. Thank you once again for your kind words. Best regards, ibis Styles Kyoto Shijo

Dear Guest, Thank you for sharing your thoughts about your recent stay at ibis Styles Kyoto Shijo. We are pleased to hear that you appreciated the location and the friendliness of our staff. Regarding your concerns, we acknowledge the absence of a toilet brush in your room and understand how this could impact your experience. Our housekeeping team aims to provide fresh towels daily, in line with our commitment to maintaining cleanliness and comfort for our guests. We sincerely apologize for the discomfort caused by the air conditioning and appreciate your feedback on our breakfast offerings. Your suggestions regarding the variety of jams and cereals will be taken into consideration for future improvements. We strive to enhance our guests' experiences, and your input is invaluable in this process. Thank you once again for your feedback. We hope to welcome you back in the future to provide a more enjoyable stay. Best regards, ibis Styles Kyoto Shijo

Dear Guest, Thank you for sharing your concerns regarding the air conditioning and the bedside lamp in your room. We apologize for any discomfort you experienced during your stay and appreciate your feedback as it helps us improve our services. Best regards, ibis Styles Kyoto Shijo

Dear Guest, Thank you for your feedback regarding the cleanliness and maintenance of our facilities. We sincerely apologize for the issues you encountered during your stay, as we strive to provide a clean and comfortable environment for all our guests. Kind regards, ibis Styles Kyoto Shijo

Dear Guest, Thank you for your kind words regarding your recent stay at ibis Styles Kyoto Shijo. We are delighted to hear that you appreciate our central location and convenient access to transport. Your recommendation means a lot to us, and we look forward to welcoming you back. Best regards, ibis Styles Kyoto Shijo

Sehr geehrte Dr. vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt im ibis Styles Kyoto Shijo. Es freut uns zu hören, dass wir Ihre Erwartungen übertreffen konnten und Sie unsere zentrale Lage sowie die Verkehrsanbindung schätzen. Wir sind stolz auf die Sauberkeit und die moderne Einrichtung unserer Zimmer und schätzen Ihre lobenden Worte über unser freundliches Personal. Ihr positives Feedback zum Preis-Leistungs-Verhältnis motiviert unser Team, weiterhin hervorragenden Service zu bieten. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, ibis Styles Kyoto Shijo