Dear Valued Guest, Thank you very much for awarding us a perfect score and for sharing your wonderful feedback. We are delighted to know that you had an enjoyable stay and found your room spacious, with comfortable beds. It is also wonderful to hear that you appreciated the helpful and friendly service provided by our team, as well as the variety offered at breakfast. We are pleased that our location and convenient access to nearby bus and railway services contributed positively to your visit. Thank you again for choosing Mercure Kyoto Station. We look forward to welcoming you and your family back. Warm regards, Mercure Kyoto Station

Dear guest, Thank you very much for taking the time to share such a detailed review following your stay at Mercure Kyoto Station. We are delighted to hear that you were satisfied with our convenient location, the cleanliness of your room, and the friendly service from our staff. We are especially grateful for your kind words regarding how our team handled the issue with the sleeping arrangements. We understand how stressful it can be to discover an accommodation discrepancy upon arrival, particularly when travelling as a family, and we are pleased that our team was able to resolve the situation promptly and to your satisfaction. Regarding your reservation, we also understand your concern. Due to the specifications of the booking system, children aged 12 and under may be included as children sharing existing beds with adults. However, depending on the children's tall and individual circumstances, sharing the available beds may not always be practical or comfortable. We recognize that this can create an unexpected situation when the information displayed during the booking process does not sufficiently reflect the actual sleeping arrangements. We appreciate your understanding that the hotel is required to work within the room configuration and booking information provided through the reservation platform. Nevertheless, our priority is always to find the best possible solution for our guests, and we are pleased that our team was able to assist you and reduce the stress caused by the situation. Thank you once again for recognizing our team's efforts. We hope to have the pleasure of welcoming you and your family back to Kyoto for a smoother and more relaxing stay in the future. Mercure Kyoto Station

Dear guest, Thank you for sharing your feedback following your stay at Mercure Kyoto Station. We are pleased to know that you appreciated the modern design and cleanliness of our hotel. At the same time, we regret that you found the room size smaller than expected. We understand that having sufficient space is an important part of a comfortable stay, and we appreciate you sharing your honest impression with us. We hope to have the opportunity to welcome you back to Kyoto and provide you with a more comfortable stay in the future. Mercure Kyoto Station

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that the size and comfort of the beds, as well as the room configuration, did not meet your family’s expectations. We are particularly sorry about the unpleasant odor from the additional duvet. It should never have been provided in such a condition. We also regret that the sofa-bed mattress moved during the night and prevented you from resting comfortably. We will review both matters with the relevant teams and take appropriate corrective action. Depending on the child’s age and the rate booked, children may stay free of charge when sharing the existing bedding; however, breakfast is not automatically included and is charged separately based on their ages. Nevertheless, we understand that this may have been disappointing, particularly given your experiences at other Accor hotels, and that the policy may not have been communicated clearly enough. We also appreciate your comments regarding the presentation of the room size, bed configuration, and maximum occupancy. We will review how this information can be made clearer during the booking process so guests can select the most suitable room for their needs. Please accept our sincere apologies for the inconvenience caused. We hope to have another opportunity to provide you and your family with a more comfortable experience in the future. Kind regards, Mercure Kyoto Station Management Team

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our convenient location, the design of our hotel, the comfort of your room, and our breakfast buffet. Your recommendation means a great deal to us, and we are pleased that these aspects contributed to an enjoyable stay. At the same time, we sincerely apologize for the inconvenience regarding the sofa bed. As outlined in the room details at the time of booking, the sofa in this room type is not designed to be used as a bed. For additional sleeping arrangements, we provide an extra mattress upon request for a supplementary fee. We understand, however, that this may not have met your expectations, and we appreciate you sharing your perspective. Your comments are valuable to us as we continue to review how we communicate our room features more clearly and improve the overall guest experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Thank you for sharing your feedback. We are very sorry that the room arrangement did not meet your expectations and that the explanation provided at the time of arrival caused frustration and disappointment. Under our hotel’s child policy, children aged 12 and under may stay free of charge when sharing the existing beds with their parents. Therefore, the room reserved was able to accommodate four guests, including two children aged 8 and 12, based on the existing bedding arrangement. To avoid any misunderstanding regarding bed arrangements for families, our Reservations team sends a confirmation email before arrival explaining the room setup and asking guests to contact us if additional bedding is required. As we did not receive a response to this message, the reservation was prepared according to the original booking conditions. Nevertheless, we sincerely regret that the policy and room arrangement were not communicated more clearly during your arrival. Our team should have handled the situation with greater care and provided a clearer explanation of the available options. We apologize again that this experience negatively affected your family holiday. Your feedback has been shared with the relevant teams so that we can improve both our pre-arrival communication and the way we explain family room arrangements at check-in. Front Office Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mercure Kyoto Station. We sincerely apologize for the disappointment and inconvenience regarding the sleeping arrangements in your room. According to your reservation, one room was booked for two adults and two children sharing existing beds. As indicated on the booking site, the maximum number of beds available in this room type is two. Therefore, the reservation was arranged with two beds, and we provided an additional mattress to help create a more comfortable sleeping space. We understand, however, that while our reservation system allows children aged 12 and under to be booked as sharing existing beds, this may not always be practical depending on a child's age, height, or size. We recognize that this can lead to confusion and appreciate you bringing this to our attention. In situations like yours, we normally recommend either reserving an additional room or adding an extra mattress to the booked room to provide more sleeping space, which was the option we offered during your stay. If our explanation was not sufficiently clear, we sincerely apologize. Your feedback is invaluable, and we will use it to improve how we communicate our room occupancy policies so that future guests have clearer expectations before arrival. Thank you once again for your comments, and we hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Mercure Kyoto Station

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for your loyalty as an ALL Silver member. We truly appreciate you taking the time to share your wonderful review. We are delighted to hear that you enjoyed our convenient location, making it easy to explore Kyoto's attractions and access Kyoto Station. It is also a pleasure to know that you appreciated the welcoming atmosphere, the cleanliness of our hotel, and the warm hospitality provided by our team. We are especially pleased that you enjoyed our breakfast. Mercure Kyoto Station offers a wide variety of Japanese and Western dishes, with clearly labeled vegetarian and vegan options, and we are glad you had a satisfying start to your day. Thank you as well for your kind comments about our welcome drink and gift. We are pleased they added a special touch to your stay. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Thank you very much for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our breakfast, the atmosphere of the hotel, your spacious room, and the beautiful bathroom. Your perfect scores across all areas are a great encouragement to our entire team. We sincerely hope to welcome you and your family back to Mercure Kyoto Station on your next visit to Kyoto. Front Office Mercure Kyoto Station

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for sharing your valuable feedback. We also sincerely appreciate your loyalty as an ALL Gold member. We are delighted to hear that you enjoyed our convenient yet peaceful location, the elegant atmosphere of our hotel, and the warm hospitality provided by our team. Your kind words are truly encouraging and will be shared with our staff. We also appreciate your honest comment regarding our sustainability initiatives. We understand your perspective and value your feedback. Our sustainability efforts are intended to reduce our environmental impact while maintaining a comfortable stay for our guests, and your comments will help us continue improving the way we communicate these initiatives. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Dear Guest, Thank you very much for sharing such a wonderful review of your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed your room, its spaciousness, and our convenient location. It is also wonderful to know that you were able to access many places easily during your stay. Your kind ratings for our accommodation, cleanliness, team, and overall experience are a great encouragement to all of us. We truly look forward to welcoming you back again on your next visit to Kyoto. Front Office / Mercure Kyoto Station

Dear Guest, Thank you very much for choosing Mercure Kyoto Station and for sharing your kind feedback. We are delighted to hear that you found our hotel to be a perfect location for exploring Kyoto, and that you were satisfied with our helpful team, clean room, and breakfast. We also appreciate your valuable comments regarding the afternoon offering, towel replacement, bar atmosphere, seating comfort, and wine availability. Your feedback will be shared with the relevant teams for future improvement and consideration. Regarding the room upgrade, we apologize if the explanation was not clear. Upgrades are subject to availability, and we will remind our team to communicate this more clearly to our ALL members. We sincerely look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Sincerely, Front Office Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our breakfast, views, atmosphere, afternoon refreshments, and the friendly service provided by our team. It is also wonderful to know that your check-in experience was smooth and that you were pleased with your accommodation. At the same time, we sincerely apologize for the issue you experienced with the bedding. Cleanliness and comfort are among our highest priorities, and we regret that this aspect of your stay did not meet expectations. Your comments have been shared with the relevant team for review and improvement. Thank you once again for your valuable feedback. We are pleased that, overall, you had an enjoyable stay and hope to welcome you back to Mercure Kyoto Station in the future. Mercure Kyoto Station

Dear Valued Guest, Thank you for taking the time to share such detailed feedback regarding your stay at Mercure Kyoto Station. We are delighted to hear that you enjoyed our quiet location within walking distance of Kyoto Station, as well as your spacious room with views of Kyoto Tower. It is also wonderful to know that our team was able to assist with your room change and that their friendly and helpful service contributed positively to your stay. We sincerely appreciate your constructive comments regarding breakfast and housekeeping. Your suggestions concerning bread quality, cheese and cold cut selections, lactose-free milk, coffee machine availability, freshly prepared egg dishes, and room cleanliness have been carefully noted and shared with the relevant teams. Guest feedback such as yours is invaluable as we continuously work to enhance the experience we provide. We are especially pleased to know that, despite these areas for improvement, you thoroughly enjoyed your stay and would recommend Mercure Kyoto Station to other travelers looking for a comfortable hotel near Kyoto Station. Thank you once again for your valuable feedback. We look forward to welcoming you back for another memorable stay in Kyoto. Mercure Kyoto Station

Dear valued guest, Thank you very much for staying with us at Mercure Kyoto Station and for sharing your detailed feedback. We are pleased to hear that you found our location convenient, your room comfortable, and our breakfast selection varied. We also appreciate your positive comments regarding our sustainability initiatives, especially the use of refillable glass water bottles. At the same time, we sincerely apologize for the disappointment caused during check-in and for the incorrect explanation regarding the room upgrade. We fully understand that being informed of an upgrade and then realizing that the assigned room was the originally booked category was an uncomfortable and disappointing experience. We also regret that our service felt slow and did not meet your expectations as an ALL Gold member. Your comments regarding member recognition, welcome benefits, and service accuracy have been shared with our front office team for review and improvement. We will make sure to strengthen our internal confirmation process so that information about room categories and member benefits is communicated more carefully. Thank you again for your valuable feedback. We hope to have another opportunity to welcome you back and provide a smoother and more satisfying stay. Mercure Front Office Team

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for sharing your kind feedback. We are delighted to know that you had a very pleasant stay with us and enjoyed the quiet room, buffet breakfast, and the helpful service provided by our team. We are sorry that the view from your room did not fully meet your expectations. While room views may vary depending on the room location and availability, we appreciate your comment and will keep it in mind for future room assignments where possible. Thank you again for your valuable feedback and for your support as an ALL Classic member. We hope to have the pleasure of welcoming you back to Mercure Kyoto Station again in the near future. Mercure Front Office Team

Dear Valued Guest Thank you very much for staying with us at Mercure Kyoto Station and for sharing your wonderful feedback. We are delighted to know that you were fully satisfied with your booking experience, arrival, accommodation, cleanliness, our team, check-out, Wi-Fi, and our sustainability efforts. Your perfect ratings and kind support as an ALL Classic member are truly encouraging for our entire team. We sincerely appreciate your valuable feedback and hope to have the pleasure of welcoming you back to Mercure Kyoto Station again in the near future. Mercure Front Office Team

Dear Valued Guest, Thank you so much for your loyalty as ALL Platinum member and taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you enjoyed your spacious and clean room, as well as our convenient location. It is also our pleasure to know that you felt warmly welcomed and that your room upgrade as a Platinum member enhanced your stay. We are especially pleased that you appreciated our breakfast selection. Please note that we are currently working on further enhancing our breakfast offerings to provide an even more satisfying experience. Your kind words about our team’s friendliness are truly appreciated, and we will be happy to share your feedback with them. We look forward to welcoming you back again in the future. Mercure Kyoto Station

Dear Guest, Thank you so much for your loyalty as ALL member and taking the time to share your experience at Mercure Kyoto Station. We are truly honored to hear that you consider our hotel the best Mercure you have stayed at. It is wonderful to know that you appreciated the well-equipped rooms, as well as the atmosphere and design of our lobby and restaurant. Your kind words mean a great deal to our team. At the same time, we sincerely appreciate your constructive feedback regarding the welcome drink selection and the timing of the happy hour. Your comments provide valuable insight, and we will take them into consideration as we continue to enhance our offerings. We are especially sorry to hear about your experience in the restaurant on your last evening. Please accept our sincere apologies for the lack of coordination among the team and the inconvenience caused. This is certainly not the level of service we strive to provide, and your feedback has been shared with the relevant department to ensure improvements are made. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back for an even better experience in the future. Mercure Kyoto Station