Mercure Kyoto Station 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.5/5 2.310 Bewertungen

Bestpreisgarantie
Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
Mercure Kyoto Station - Image 4
288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Beschreibung

Hotel-Extras

  • Mit guter Anbindung an Züge und Busse sind wir ideal gelegen als Ausgangspunkt zur Erkundung.

  • Wir sind das ideale Business-Hotel in Japan, mit Sitz in Kyoto, nur 2 St. von Tokyo entfernt.

  • Wir bieten zwei Zimmertypen: die modernen Superior-Zimmer und die eleganten Privilege-Zimmer.

  • Lounge-Service mit Getränken und Snacks exklusiv für Gäste in Privilege-Zimmern.

  • Das ital. Restaurant & Bar vor Ort servieren Kyoto-inspirierte Pizza, Pasta und Wagyu-Rind.

Unsere Unterkünfte

Dieses Hotel buchen
Zimmer 1

Lage des Hotels

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Tel
Fax +81 75-343-5530

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Restaurant
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • 100 % Nichtraucherhotel

Trattoria M kyoto

Besuchen Sie Trattoria M Kyoto und genießen Sie das Mittag- oder Abendessen. Dieses entspannte italienische Restaurant in Kyoto serviert viele authentische Gerichte wie klassische Pizza, Pasta und Antipasti mit japanischem Flair, was wunderbar passt.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.5/5  2.310 Bewertungen

Note Kundenmeinungen 5.0/5

Oliver S. Familien - Bestätigte Mitteilungen ALL

Dear guest, Thank you very much for taking the time to share such a detailed review following your stay at Mercure Kyoto Station. We are delighted to hear that you were satisfied with our convenient location, the cleanliness of your room, and the friendly service from our staff. We are especially grateful for your kind words regarding how our team handled the issue with the sleeping arrangements. We understand how stressful it can be to discover an accommodation discrepancy upon arrival, particularly when travelling as a family, and we are pleased that our team was able to resolve the situation promptly and to your satisfaction. Regarding your reservation, we also understand your concern. Due to the specifications of the booking system, children aged 12 and under may be included as children sharing existing beds with adults. However, depending on the children's tall and individual circumstances, sharing the available beds may not always be practical or comfortable. We recognize that this can create an unexpected situation when the information displayed during the booking process does not sufficiently reflect the actual sleeping arrangements. We appreciate your understanding that the hotel is required to work within the room configuration and booking information provided through the reservation platform. Nevertheless, our priority is always to find the best possible solution for our guests, and we are pleased that our team was able to assist you and reduce the stress caused by the situation. Thank you once again for recognizing our team's efforts. We hope to have the pleasure of welcoming you and your family back to Kyoto for a smoother and more relaxing stay in the future. Mercure Kyoto Station

Note Kundenmeinungen 3.5/5

Barbara J. Familien - Bestätigte Mitteilungen ALL

Dear guest, Thank you for sharing your feedback following your stay at Mercure Kyoto Station. We are pleased to know that you appreciated the modern design and cleanliness of our hotel. At the same time, we regret that you found the room size smaller than expected. We understand that having sufficient space is an important part of a comfortable stay, and we appreciate you sharing your honest impression with us. We hope to have the opportunity to welcome you back to Kyoto and provide you with a more comfortable stay in the future. Mercure Kyoto Station

Note Kundenmeinungen 2.0/5

Alexandra P. Familien - Bestätigte Mitteilungen ALL

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that the size and comfort of the beds, as well as the room configuration, did not meet your family’s expectations. We are particularly sorry about the unpleasant odor from the additional duvet. It should never have been provided in such a condition. We also regret that the sofa-bed mattress moved during the night and prevented you from resting comfortably. We will review both matters with the relevant teams and take appropriate corrective action. Depending on the child’s age and the rate booked, children may stay free of charge when sharing the existing bedding; however, breakfast is not automatically included and is charged separately based on their ages. Nevertheless, we understand that this may have been disappointing, particularly given your experiences at other Accor hotels, and that the policy may not have been communicated clearly enough. We also appreciate your comments regarding the presentation of the room size, bed configuration, and maximum occupancy. We will review how this information can be made clearer during the booking process so guests can select the most suitable room for their needs. Please accept our sincere apologies for the inconvenience caused. We hope to have another opportunity to provide you and your family with a more comfortable experience in the future. Kind regards, Mercure Kyoto Station Management Team

Note Kundenmeinungen 4.0/5

Patrick L. Familien - Bestätigte Mitteilungen ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our convenient location, the design of our hotel, the comfort of your room, and our breakfast buffet. Your recommendation means a great deal to us, and we are pleased that these aspects contributed to an enjoyable stay. At the same time, we sincerely apologize for the inconvenience regarding the sofa bed. As outlined in the room details at the time of booking, the sofa in this room type is not designed to be used as a bed. For additional sleeping arrangements, we provide an extra mattress upon request for a supplementary fee. We understand, however, that this may not have met your expectations, and we appreciate you sharing your perspective. Your comments are valuable to us as we continue to review how we communicate our room features more clearly and improve the overall guest experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Note Kundenmeinungen 0.5/5

Tarun S. Familien - Bestätigte Mitteilungen ALL

Thank you for sharing your feedback. We are very sorry that the room arrangement did not meet your expectations and that the explanation provided at the time of arrival caused frustration and disappointment. Under our hotel’s child policy, children aged 12 and under may stay free of charge when sharing the existing beds with their parents. Therefore, the room reserved was able to accommodate four guests, including two children aged 8 and 12, based on the existing bedding arrangement. To avoid any misunderstanding regarding bed arrangements for families, our Reservations team sends a confirmation email before arrival explaining the room setup and asking guests to contact us if additional bedding is required. As we did not receive a response to this message, the reservation was prepared according to the original booking conditions. Nevertheless, we sincerely regret that the policy and room arrangement were not communicated more clearly during your arrival. Our team should have handled the situation with greater care and provided a clearer explanation of the available options. We apologize again that this experience negatively affected your family holiday. Your feedback has been shared with the relevant teams so that we can improve both our pre-arrival communication and the way we explain family room arrangements at check-in. Front Office Mercure Kyoto Station

So bewerten andere Internetnutzer unser Hotel

  • 1.258 Bewertungen 9.2/10 Lage
  • 1.709 Bewertungen 8.3/10 Zimmer
  • 1.382 Bewertungen 8.3/10 Service
  • 14 Bewertungen 6/10 Internet
  • 743 Bewertungen 8.1/10 Frühstück
  • 531 Bewertungen 8.3/10 Sauberkeit
  • 34 Bewertungen 3.1/10 Wellnessbereich

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