Mercure Kyoto Station 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.5/5 2.090 Bewertungen

Bestpreisgarantie
Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
Mercure Kyoto Station - Image 4
288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Beschreibung

Hotel-Extras

  • Acht Gehminuten vom Bahnhof Kyoto der Japan Railways

  • Authentische Trockenofenpizza in unserem legeren italienischen Restaurant "TRATTORIA M KYOTO"

  • Wir bieten zwei Zimmertypen: die modernen Superior-Zimmer und die eleganten Privilege-Zimmer.

  • Lounge-Service ist exklusiv für Gäste verfügbar, die Privilege-Zimmer gebucht haben.

  • Ein italienisches Restaurant und eine Bar vor Ort bieten lokale Spezialitäten in Kyoto.

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Lage des Hotels

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Tel
Fax +81 75-343-5530

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Restaurant
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • 100 % Nichtraucherhotel

Trattoria M kyoto

Besuchen Sie Trattoria M Kyoto und genießen Sie das Mittag- oder Abendessen. Dieses entspannte italienische Restaurant in Kyoto serviert viele authentische Gerichte wie klassische Pizza, Pasta und Antipasti mit japanischem Flair, was wunderbar passt.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.5/5  2.090 Bewertungen

Note Kundenmeinungen 3.5/5

Deborah M. B. Familien - Bestätigte Mitteilungen ALL

Freundliches Personal - etwas viel los beim Frühstück

Dear Valued Guest, Thank you very much for your stay and for sharing your feedback regarding your experience at Mercure Kyoto Station. We are pleased to hear that you enjoyed your stay, our convenient location, and the friendliness of our staff. At the same time, we apologize for the congestion during breakfast. Your feedback is very important to us, and we will continue working to improve the overall dining experience for our guests. We sincerely look forward to welcoming you again in the future. Mercure Kyoto Station

Note Kundenmeinungen 1.5/5

Illona C. Familien - Bestätigte Mitteilungen ALL

Positiv: Zimmer sing gross für japanische Verhältnisse, Bahnhof Kyoto in der Nähe Negativ: Bett ist unerträglich klein, selbst in Japan hatten wir schon größere gehabt (auch klein), faules und unfreundliches Personal, absolute desorganisation

Dear Valued Guest, Thank you very much for your stay and for taking the time to share your feedback regarding your experience at Mercure Kyoto Station. We are pleased to hear that you appreciated the room size compared to typical standards in Japan and our convenient location near Kyoto Station. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations, particularly regarding the bed size, room setup, and service. We truly appreciate you bringing these matters to our attention. Regarding your reservation, we understand that you booked a twin room with two single beds for two adults, along with two children sharing the existing bedding. In such cases, it is standard that one single bed may be shared by two guests. Please note that our bed sizes are in line with standard specifications, and detailed dimensions are available on our website and booking platforms. For guests traveling with children, especially depending on their age, we would recommend considering a triple room for additional comfort and space. Subject to availability, we are also happy to assist with room type changes at the time of check-in, and even after arrival, our team will do their best to accommodate such requests whenever possible. We would encourage guests to feel free to contact our front desk at any time for assistance. We also apologize for the inconvenience caused by the insufficient number of towels and any shortcomings in service and organization. Your feedback will be shared with the relevant teams as we continue to improve our operations and guest experience. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay in the future. Mercure Kyoto Station

Note Kundenmeinungen 2.5/5

Esther K. S. Familien - Bestätigte Mitteilungen ALL

Schöne Eingangshalle und sehr höfliches Personal. Aber: Zimmer ohne Fenster, keine Möglichkeit Wäsche zu Waschen, kein Bad, jeden Morgen lange Wartezeiten (10-20 Minuten) beim Eintritt zum Frühstück und dann noch einmal gleich lang vor der Kaffeemaschine. Zu wenig Personal beim Frühstück, gebrauchtes Geschirr stapelt sich auf den Tischen (deshalb die langen Wartezeiten beim Eingang)

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback with us. While we are pleased to hear that you appreciated our lobby and the courtesy of our team, we sincerely regret that several aspects of your stay did not meet your expectations. Regarding the room, please allow us to clarify that all of our guest rooms are equipped with windows; however, the view and layout may vary depending on the room type and location within the building. We also offer rooms on higher floors with more open views, and we would be happy to assist with such requests based on availability for future stays. With regard to laundry facilities, while we do not have self-service machines within the hotel, there is a coin-operated laundromat conveniently located nearby. In addition, we also offer a laundry service where items can be entrusted to the front desk and sent to an external provider. We also sincerely apologize for the inconvenience you experienced during breakfast. As we are currently in a high season period, the breakfast area tends to be busiest between 8:30 AM and 9:30 AM, and we do provide guidance to our guests regarding peak hours. That said, we fully acknowledge your comments regarding waiting times and table clearing. We are currently reviewing our staffing allocation and operational flow to improve this experience. Thank you as well for bringing the cleanliness concerns in the breakfast area to our attention. This is certainly not up to our standard, and we will address this with the team immediately. We truly appreciate your feedback, as it helps us identify areas for improvement. We sincerely hope to have the opportunity to welcome you again and provide you with a much better experience. Warm regards, Mercure Kyoto Station Front Office Team

Note Kundenmeinungen 5.0/5

Niklas W. Freunde - Bestätigte Mitteilungen ALL

Freundlich, reibungslos, sehr modern und schön.

Dear Valued Guest, Thank you so much for your stay and for taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that your stay exceeded your expectations and that you enjoyed the modern design of the hotel and the friendly service from our team. At the same time, we sincerely appreciate your feedback regarding the towel replacement. As part of our environmental initiatives, we kindly ask guests to place towels on the floor if they wish them to be replaced. We regret that this guideline was not properly followed in your case due to insufficient communication with our housekeeping team. Please accept our apologies for this oversight. We will reinforce staff training to ensure that this practice is properly understood and consistently implemented. Thank you again for your valuable feedback, and we look forward to welcoming you again on your next visit to Kyoto. Mercure Kyoto Station

Note Kundenmeinungen 5.0/5

Maximilian L. R. Paare - Bestätigte Mitteilungen ALL

Tolles Hotel, Topp Ausstattung und superfreundliches Personal. Sehr gute Lage. Jederzeit sehr gerne wieder

Dear Valued Guest, Thank you so much for your stay and for taking the time to share your experience at Mercure Kyoto Station. We are delighted to hear that you enjoyed our facilities, convenient location, and the warm and friendly service provided by our team. Your kind feedback is truly appreciated, and we would be very happy to welcome you again on your next visit to Kyoto. Mercure Kyoto Station

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