Mercure Kyoto Station 4 Sterne

Note Kundenmeinungen (Bewertung ALL) 4.5/5 2.288 Bewertungen

Bestpreisgarantie
Mercure Kyoto Station - Image 1
Mercure Kyoto Station - Image 2
Mercure Kyoto Station - Image 3
Mercure Kyoto Station - Image 4
288 Aburanokojicho Shimogyo ku, 600-8231 KYOTO, Japan

Beschreibung

Hotel-Extras

  • Mit guter Anbindung an Züge und Busse sind wir ideal gelegen als Ausgangspunkt zur Erkundung.

  • Wir sind das ideale Business-Hotel in Japan, mit Sitz in Kyoto, nur 2 St. von Tokyo entfernt.

  • Wir bieten zwei Zimmertypen: die modernen Superior-Zimmer und die eleganten Privilege-Zimmer.

  • Lounge-Service mit Getränken und Snacks exklusiv für Gäste in Privilege-Zimmern.

  • Das ital. Restaurant & Bar vor Ort servieren Kyoto-inspirierte Pizza, Pasta und Wagyu-Rind.

Unsere Unterkünfte

Dieses Hotel buchen
Zimmer 1

Lage des Hotels

Mercure Kyoto Station

288 Aburanokojicho Shimogyo ku
600-8231 KYOTO
Japan

GPS:34.988349, 135.7535

Tel
Fax +81 75-343-5530

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Restaurant
  • Rollstuhlgängig
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • 100 % Nichtraucherhotel

Trattoria M kyoto

Besuchen Sie Trattoria M Kyoto und genießen Sie das Mittag- oder Abendessen. Dieses entspannte italienische Restaurant in Kyoto serviert viele authentische Gerichte wie klassische Pizza, Pasta und Antipasti mit japanischem Flair, was wunderbar passt.

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.5/5  2.288 Bewertungen

Note Kundenmeinungen 2.0/5

Alexandra P. Familien - Bestätigte Mitteilungen ALL

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize that the size and comfort of the beds, as well as the room configuration, did not meet your family’s expectations. We are particularly sorry about the unpleasant odor from the additional duvet. It should never have been provided in such a condition. We also regret that the sofa-bed mattress moved during the night and prevented you from resting comfortably. We will review both matters with the relevant teams and take appropriate corrective action. Depending on the child’s age and the rate booked, children may stay free of charge when sharing the existing bedding; however, breakfast is not automatically included and is charged separately based on their ages. Nevertheless, we understand that this may have been disappointing, particularly given your experiences at other Accor hotels, and that the policy may not have been communicated clearly enough. We also appreciate your comments regarding the presentation of the room size, bed configuration, and maximum occupancy. We will review how this information can be made clearer during the booking process so guests can select the most suitable room for their needs. Please accept our sincere apologies for the inconvenience caused. We hope to have another opportunity to provide you and your family with a more comfortable experience in the future. Kind regards, Mercure Kyoto Station Management Team

Note Kundenmeinungen 4.0/5

Patrick L. Familien - Bestätigte Mitteilungen ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for taking the time to share your detailed feedback. We are delighted to know that you enjoyed our convenient location, the design of our hotel, the comfort of your room, and our breakfast buffet. Your recommendation means a great deal to us, and we are pleased that these aspects contributed to an enjoyable stay. At the same time, we sincerely apologize for the inconvenience regarding the sofa bed. As outlined in the room details at the time of booking, the sofa in this room type is not designed to be used as a bed. For additional sleeping arrangements, we provide an extra mattress upon request for a supplementary fee. We understand, however, that this may not have met your expectations, and we appreciate you sharing your perspective. Your comments are valuable to us as we continue to review how we communicate our room features more clearly and improve the overall guest experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

Note Kundenmeinungen 0.5/5

Tarun S. Familien - Bestätigte Mitteilungen ALL

Thank you for sharing your feedback. We are very sorry that the room arrangement did not meet your expectations and that the explanation provided at the time of arrival caused frustration and disappointment. Under our hotel’s child policy, children aged 12 and under may stay free of charge when sharing the existing beds with their parents. Therefore, the room reserved was able to accommodate four guests, including two children aged 8 and 12, based on the existing bedding arrangement. To avoid any misunderstanding regarding bed arrangements for families, our Reservations team sends a confirmation email before arrival explaining the room setup and asking guests to contact us if additional bedding is required. As we did not receive a response to this message, the reservation was prepared according to the original booking conditions. Nevertheless, we sincerely regret that the policy and room arrangement were not communicated more clearly during your arrival. Our team should have handled the situation with greater care and provided a clearer explanation of the available options. We apologize again that this experience negatively affected your family holiday. Your feedback has been shared with the relevant teams so that we can improve both our pre-arrival communication and the way we explain family room arrangements at check-in. Front Office Mercure Kyoto Station

Note Kundenmeinungen 2.5/5

Gilbert C. Familien - Bestätigte Mitteilungen ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your stay at Mercure Kyoto Station. We sincerely apologize for the disappointment and inconvenience regarding the sleeping arrangements in your room. According to your reservation, one room was booked for two adults and two children sharing existing beds. As indicated on the booking site, the maximum number of beds available in this room type is two. Therefore, the reservation was arranged with two beds, and we provided an additional mattress to help create a more comfortable sleeping space. We understand, however, that while our reservation system allows children aged 12 and under to be booked as sharing existing beds, this may not always be practical depending on a child's age, height, or size. We recognize that this can lead to confusion and appreciate you bringing this to our attention. In situations like yours, we normally recommend either reserving an additional room or adding an extra mattress to the booked room to provide more sleeping space, which was the option we offered during your stay. If our explanation was not sufficiently clear, we sincerely apologize. Your feedback is invaluable, and we will use it to improve how we communicate our room occupancy policies so that future guests have clearer expectations before arrival. Thank you once again for your comments, and we hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Mercure Kyoto Station

Note Kundenmeinungen 4.5/5

Doreen R. Familien - Bestätigte Mitteilungen ALL

Dear Valued Guest, Thank you for choosing Mercure Kyoto Station and for your loyalty as an ALL Silver member. We truly appreciate you taking the time to share your wonderful review. We are delighted to hear that you enjoyed our convenient location, making it easy to explore Kyoto's attractions and access Kyoto Station. It is also a pleasure to know that you appreciated the welcoming atmosphere, the cleanliness of our hotel, and the warm hospitality provided by our team. We are especially pleased that you enjoyed our breakfast. Mercure Kyoto Station offers a wide variety of Japanese and Western dishes, with clearly labeled vegetarian and vegan options, and we are glad you had a satisfying start to your day. Thank you as well for your kind comments about our welcome drink and gift. We are pleased they added a special touch to your stay. We look forward to welcoming you back to Mercure Kyoto Station on your next visit to Kyoto. Mercure Kyoto Station

So bewerten andere Internetnutzer unser Hotel

  • 1.247 Bewertungen 9.1/10 Lage
  • 1.698 Bewertungen 8.2/10 Zimmer
  • 1.371 Bewertungen 8.2/10 Service
  • 14 Bewertungen 6/10 Internet
  • 727 Bewertungen 8.1/10 Frühstück
  • 530 Bewertungen 8.2/10 Sauberkeit
  • 32 Bewertungen 3.4/10 Wellnessbereich

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