Dear Bartlomiej, Thank you for taking the time to share your feedback and for your continued loyalty to Accor over the years. We are pleased to read that you found the hotel comfortable and of good quality. However, we are truly sorry to learn about the inconvenience you experienced regarding your room configuration. Please allow us to clarify that certain room categories, including those with a king-size bed, cannot accommodate an extra bed due to space and safety regulations. While our reservation system may allow bookings for multiple guests, the bedding configuration is specified in the room description. We regret if this information was not sufficiently clear at the time of your booking. We also sincerely regret that we were unable to offer an alternative solution upon your arrival. Due to high occupancy, room changes or upgrades are sometimes not possible, and we understand how frustrating this must have been, especially after a long journey. Please rest assured that your feedback has been taken very seriously and will be shared with the relevant teams to improve the clarity of our booking process and avoid such misunderstandings in the future. We deeply value your loyalty and truly regret that this experience did not meet your expectations. We hope to have the opportunity to restore your confidence in us during a future stay. Yours sincerely, Virginie Front Office Assistant Manager

Dear Sylwia, Thank you for taking the time to share this wonderful review! We are thrilled to hear that you had a memorable stay with us and greatly appreciate your generous comments. At Mercure, we believe in adding personalization and warmth to our service standards. We are a part of the renowned Accor Hotels group and strongly adhere to the principles laid down by our founders. Another wonderful experience awaits you here, and we eagerly look forward to welcoming you back soon! Virginie Front Office Assistant Manager