Mercure Exeter Rougemont Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.0/5 622 görüş

En iyi fiyat
garantisi
Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, United Kingdom

Açıklama

Otel ekstraları

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Konaklama olanaklarımız

Otelin konumu

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Telefon
Faks +44 1392 410237

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.0/5  622 görüş

TripAdvisor Derecesi  3.5/5  922 görüş

Nice , but needs work

Tripadvisor puanı 4.0/5

Kendall L TripAdvisor onaylı yorum

Great location (but not at the main railway terminal), staff was considerate, breakfast good. It is a bit worn in spots, and could use a review of room amenities - curtains in terrible condition, bathroom design leaves MUCH to be desired (the fan switch is outside the room?)

Dear mafac, Thank you for taking the time in letting us know about your recent experience staying with us in Exeter. We appreciate your feedback and kind words for our staff. The hotel has a planned maintenance and refurbishment programme including the accommodation and dining spaces and appreciate the concerns been raised so that we may remedy. Kind Regards Simon Bailey

Lovely receptionist

Tripadvisor puanı 5.0/5

Rachael S TripAdvisor onaylı yorum

My booking was for the Mercure Southgate Hotel, but I mistakenly went to the Rougemont. I just want to say thank you so much to the lovely lady on reception who was so helpful in giving me directions on a map. She is one of the nicest hotel receptionists I have ever met. I didn’t catch her name, but it was on the 8/9/24 at approximately 1.30pm. Thank you again!

Dear Z6655SOrachaels, Thank you for informing us of your experience with our reception team. We are delighted to read our receptionist provided helpful assistance and will be sure to share your kind words with our team, thank you. Hopefully we will have the pleasure of hosting you at the Rougemont during a future visit to Exeter. Kind regards, Simon Bailey

Friendly and welcoming

Tripadvisor puanı 4.0/5

Vicky K TripAdvisor onaylı yorum

A great central location and right next to train station. Staff are very friendly and helpful. Rooms are clean. The bar staff are also welcoming and helpful. Unfortunately there were a couple of small niggles. The toilet blocked very easily which was a pain. Also when I got back from a wedding at 1am, my key didn’t work. Reception tried to recalibrate it but it still didn’t work, requiring three separate trips up to my room to try it out. Eventually they came up and used a master key. Not the end of the world but I was already quite tired!

Dear 727vickyk, Thank you for sharing your experience following your most recent visit to Exeter. We very much appreciate all of your feedback and kind words for our staff, thank you. We will share with the team to ensure that we may address your concerns accordingly. We hope to be able to welcome you back sometime in the near future. Kind Regards, Simon Bailey

Absolutely disgusting

Tripadvisor puanı 1.0/5

Rachel C TripAdvisor onaylı yorum

Came away for out anniversary arrived blind in bathroom had been cut in half holes in curtains and a couple of inch gap in the front door which had been cut out called reception given a different room go to that one it's smells of bo cigarettes dogs and again another front door that had bottom cut out, was then told they had no rom left we were absolutely appalled no where on my booking confirmation did it say this was a fog hotel either from booking.com apparently every room is used but rooms thoroughly cleaned I am allergic to dogs and the receptionist was very rude interrogating me in this Was told no rooms available to move to ask to speak to a manager then a food and beverage manger came out and then we were given a room on 4th floor went up there it was grotty again smelt like dogs went in the bathroom and was so sick the smell was horrendous sat onbthe sofa and had a flea land on me that was the last straw checked out and had to pay double to pay to stay in hotel indigo a hotel that they told me at mecure they couldn't move me to as it was fully booked, I was given a refund but the manager has so far ignored emails I don't know how this hotel has a 4 star rating it is disgusting run down smelly and dirty avoid at all costs

Dear rachelcA7185YP I appreciate you taking the time in letting us know about your concerns following your most recent visit to Exeter. I was concerned to read your remarks and will investigate thoroughly with our team. Please do not hesitate to contact me direct at the hotel if you have any further concerns or if we can be of any further assistance. Kind Regards, Simon Bailey

Fantastic Receptionist Kara

Tripadvisor puanı 5.0/5

MorrisJ17 TripAdvisor onaylı yorum

My brother was staying here whilst visiting me. As soon as we got to reception we were greeted with the most wonderful and amazing lady called Kara. I found out she has only worked there 5 weeks and was just awarded employee of the month. She knows a lot of history about the hotel and gave us a science and history lesson! What a wonderful women and I hope she lives her best life! My brother even got a free room upgrade! Phenomenal service from Kara throughout. I hope she sees this!

Dear MorrisJ17 You have my assurances that your kind review will be shared with Kara. We were so pleased to read that your experience was enhanced by a member of our team, who can make the difference to our guest stays. We hope to both your brother and yourself sometime in the near future. Kind Regards Mark Postlethwaite

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Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 537 görüş 4.9/10 Hijyen
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  • 404 görüş 6.4/10 Kahvaltı

Hizmet sağlayıcı Trustyou

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Exeter şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.