Mercure Exeter Rougemont Hotel 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 555 görüş

En iyi fiyat
garantisi
Mercure Exeter Rougemont Hotel - Image 1
Mercure Exeter Rougemont Hotel - Image 2
Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, United Kingdom

Açıklama

Otel ekstraları

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Konaklama olanaklarımız

Otelin konumu

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Telefon
Faks +44 1392 410237

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  555 görüş

TripAdvisor Derecesi  3.5/5  936 görüş

Terrible expensive evening.

Tripadvisor puanı 1.0/5

Paul C TripAdvisor onaylı yorum

We had our work Christmas Dinner here, a very disappointing experience. The place was very crowded and noisy, incorporating other Companies, packed in tightly. Meal was okay, but very meagre portions. There was a disco after the meal, but this was ruined by grumpy looking security guards wandering around the whole evening. One of my work colleagues was accused of having a hip flask, she certainly didn't and doesn't even own one? This may have been a case of mistaken identity, as she was also refused drinks at the bar, for no apparent reason. People were drinking and trying to enjoy the party, but she had done nothing wrong, and certainly wasn't too drunk to serve. This resulted in many of us leaving early, I certainly would not recommend this Hotel, as staff are very unreasonable. An expensive meal ruined by them.

Dear N3050WUpaulc Thank you for letting us know of your experience attending one of the Christmas Party events at the Rougemont Hotel. We appreciate all of your feedback and allowing us the opportunity to reply. We will most definitely share your concerns with the Security team who are there to support the team in delivering on the evening and have indeed done so throughout December ensuring the safety for both our guests and staff. Please feel free in contacting the hotel direct with your concerns so that we may investigate more thoroughly. Once again thank you for taking the time in letting us know of your concerns and take this opportunity in wishing you a Merry Christmas. Kind Regards Mark Postlethwaite

Nice staff, mediocre food

Tripadvisor puanı 2.0/5

Traveler828959 TripAdvisor onaylı yorum

Went for a Christmas party. Was very excited about food, but when our Christmas dinner came out it was borderline inedible. Everything was massively undercooked, apart from the sprouts which were overboiled and somehow stringy and spongey at the same time. The roast potatoes looked like they had only been lightly boiled, the stuffing was white, with no crispiness whatsoever, the meat was pale, the pigs in blankets limp. On the plus side, the staff were very friendly.

Dear Traveler828959 Thank you for your feedback following your Christmas event at the hotel. I was disappointed to read of your concerns and will share with the kitchen brigade so that they may review the main meal. However on a more positive note I was pleased to note that the team came in for praise and will share that with them as I am sure that this will serve as great motivation as we continue through the busy Festive season. Kind Regards Mark Postlethwaite

Comfortable bed and good location

Tripadvisor puanı 4.0/5

jeanetteo489 TripAdvisor onaylı yorum

The hotel is very convenient for shopping and dining in Exeter, it is directly opposite Exeter Central Station. Very comfortable bed and rooms are clean. Good value if you book early although the cost of breakfast is pricey. The only comment on the room is the light switch turns on the main light and bedside lamps at the same time, and the main light is very bright. Would be better if you could switch them on separately. And the bathroom fan continues for a very long time after the light switch has been turned off. Otherwise a good stay!

Dear Jeanetteo489 Thank you for letting us know about your most recent stay at the Mercure Exeter, Rougemont Hotel situated in the heart of the city centre. We were pleased to read that you had a comfortable and enjoyable stay with and hope you had the opportunity in visiting the Christmas Market in the grounds of the Cathedral. We very much to see you again soon. Kind Regards Mark Postlethwaite

Excellent customer service by Elaine!

Tripadvisor puanı 5.0/5

Explore60178218699 TripAdvisor onaylı yorum

I stayed at the Rougemont recently with work colleagues as part of a function. The highlight of my stay was Elaine on the night shift's customer service- she was so patient and resourceful with handling all or issues and queries and I cannot thank her enough for the help she gave me personally! First class service

Dear Explore60178218699 Thank you for choosing the Rougemont Hotel in Exeter. We very much appreciate you taking the time in letting us know about your most recent enjoyable experience and in particular the customer service provided by Elaine, I will take great pleasure in sharing this with her and I am sure it will serve as great motivation for others during our busy Festive season. Wishing you a Merry Christmas and hope to see you again soon. Kind Regards Mark Postlethwaite

Staff need training , heating needs addressing , food needs attention .

Tripadvisor puanı 3.0/5

Companion04228804122 Friends getaway - TripAdvisor onaylı yorum

Very very disappointing . Although the hotel is in a good location , I wish I had explored other options . The reception , bar and restaurant was intolerably cold . I mentioned it on both evenings I stayed , the reply was “we are cold too”, no explanation nor apology . The restaurant staff are stretched too far in terms of what they are expected to do and results in being resigned to underachieving . We asked for a drink only to be told by the bar person that she was busy and would serve us when they were free , on the second night a similar response , “I’m busy “. They appeared to be performing basic tasks with no care, no concern and no training . The food is edible but not hot , not exciting and only almost serves what it says on the menu, but badly . In contrast to the public rooms the bedrooms were warm, clean and comfortable. Sorry but it’s not good enough and I don’t need to stay again .

Dear Companion04228804122 Thank you for letting us know of your experience following your most recent stay with us in Exeter. We appreciate you taking the opportunity in providing us with your concerns and allowing us to respond and address accordingly. We have investigated the heating in the bar and restaurant which is currently working, however as you mentioned this may have been due to a lack of knowledge of the bar person, procedures are in place to ensure no repetition of this. We were pleased to read that the accommodation met with your expectations and still hope that we have the opportunity in welcoming you back when you return to Exeter. Kind Regards Mark Postlethwaite General Manager

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Exeter şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.