Hôtel Mercure Paignton 4 étoiles

Note Avis clients (Note ALL) 4.3/5 1 548 avis

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Hôtel Mercure Paignton - Image 1
Hôtel Mercure Paignton - Image 2
Hôtel Mercure Paignton - Image 3
Hôtel Mercure Paignton - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, Royaume-Uni

Description

Les plus de l'hôtel

  • Un hôtel familial situé au coeur de la Riviera anglaise et à 5 minutes de Torquay

  • WIFI haut débit dans toutes les chambres et parking disponible sur place (payant)

  • Abritant un restaurant, un bar et une terrasse avec les meilleurs plats et boissons régionaux

  • L'hôtel accueille les animaux de tout acabit

  • 2 salles de réunion bien équipées accueillent 35 participants avec une technologie de pointe

Nos hébergements

Localisation de l'hôtel

Hôtel Mercure Paignton

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
Royaume-Uni

GPS:50.4375, -3.5578

Téléphone

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux acceptés
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  1 548 avis

Note TripAdvisor  3.9/5  407 avis

Note Avis clients 2.5/5

Carole L. Entre amis - Avis confirmés ALL

Bel hotel, mais accueil à fuir! Mal accueillis; réceptionniste de service tres désagréable; pas la moindre volonté de nous aider sur des problèmes pour recharger voiture hybride alors que le parking est payant (15£/nuit) :” c’est un tiers, débrouillez vous!”….. Ne nous a pas prévenues de la fermeture du restaurant a 21.00 ; du coup obligés de faire un uber eat… Heureusement la barmaid était tres serviable, aimable et sympathique Première expérience aussi désastreuse dans un Mercure . J’ai regretté avoir influencé le choix de l’hotel

Thank you for taking the time to share your feedback. While I’m pleased to hear that you found our bartender helpful and friendly, I’m truly sorry that the rest of your experience fell short of expectations. Please accept my sincere apologies for the service you received at check‑in. The attitude you described and the lack of support regarding the hybrid car charging are not acceptable and do not reflect the standards we strive to deliver. I will be addressing this directly with the team to ensure we provide better assistance and clearer guidance in the future. I’m also very sorry that you were not informed about the restaurant closing time. Clear communication is essential, especially when guests arrive expecting to dine with us, and I understand how frustrating it must have been to have to order externally. This is certainly not the experience we want any guest to have, and I regret that this stay led you to feel disappointed after recommending the hotel. Thank you again for your feedback, and I hope we can welcome you back for a much improved stay.

Shocking communication

Note TripAdvisor 1.0/5

Aimee N Avis TripAdvisor

Absolutely shocking communication. I’ve booked to come here with my family during February half term and booked the zoo offer which is advertised as ‘including breakfast and 1 day entry into Paignton zoo’ .. I booked 2 adults and 2 children. Upon reviewing the booking confirmation it states that only 2 adults get into the zoo. This isn’t listed anywhere at all on their website that children included in the booking need to pay extra. I’ve emailed for clarification - twice - and used the online contact form but have continued to be ignored. It would be cheaper for me to book a different hotel and pay entry into the zoo additionally however the booking is non refundable. Trying to contact someone is impossible and when I ring them I’m just left on hold.

Dear 962aimeen Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration and poor communication you’ve experienced. This is absolutely not the level of service we aim to provide, and I understand how disappointing this must be—especially when planning a family break. Our zoo package should be clearly explained at every step, and I apologise that the information regarding children’s tickets was not made clear on your confirmation. I also want to sincerely apologise for your emails and contact form submissions not being responded to. You should never be left without an answer. I would really like to look into this personally and resolve it for you as quickly as possible. Please could you contact me directly at jason.parry@accor.com with your booking details? I will ensure this is reviewed immediately and that we find the best possible solution for your stay. Thank you again for bringing this to my attention, and I look forward to assisting you directly. With best wishes Jason

Note Avis clients 4.5/5

Laurent G. En famille - Avis confirmés ALL

Cuisine EXCELLENTE, personnel intentionné, chambres tres confortables, Seul point négatif trop de chiens dans l'hôtel ..(25 pendant notre sejour, on aurait dit un chenil) c'est un peu trop pour un Hôtel de ce niveaux....

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Zeer slecht Hotel

Note TripAdvisor 1.0/5

LAMMETj Avis TripAdvisor

Zeer slecht ! Wij waren 5 nachten in dit hotel. De laatste 3 nachten heeft men in de kamers niet geweest, wij moesten zelf onze handdoeken verversen. Na verschillende klachten aan de inkom kregen we steeds te horen, we hebben te weinig personeel, wat onze rekening niet maakte. Zelf drank halen en zelf afruimen. Dit hotel verdient geen goede beoordeling. Wij waren er met Carolus en die zijn met zo een slecht hotel ook klanten kwijt. Een goede raad blijf daar weg. Bij klachten is de manager steeds weg, praten tegen de muren. Geschreven door lammetje.

Dear LAMMETj Thank you for taking the time to share your experience. We're sincerely sorry to hear that your stay fell short of expectations and regret the inconvenience caused by the lack of housekeeping and the response you received from our team. This is not the standard of service we aim to provide, and your comments regarding staffing, guest support and management availability are deeply concerning. Please be assured that your feedback will be reviewed thoroughly with the relevant departments to address the issues raised and prevent recurrence. We understand the impact this had on your visit and appreciate your honesty. Should you wish to discuss your experience further, we would welcome the opportunity to do so directly. With best wishes Jason

Hotel vista mare

Note TripAdvisor 4.0/5

Evauno Avis TripAdvisor

Hotel comodo, con ristorante interno, in posizione centrale (di fronte al Paignton Pier). Stanze ampie, bagno con cabina doccia spaziosa

Dear Evauno Thank you for your kind review and for choosing to stay with us. We're delighted to hear that you found the hotel comfortable and appreciated our central location opposite Paignton Pier. It's wonderful to know that the spacious rooms and walk-in shower added to your overall enjoyment. We hope to have the pleasure of welcoming you back on your next visit to the area. With best wishes Jason

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 1 390 avis 7.8/10 Site
  • 2 097 avis 8/10 Chambre
  • 1 866 avis 7.6/10 Service
  • 23 avis 8.3/10 Internet
  • 1 145 avis 6.4/10 Petit déjeuner
  • 985 avis 5.4/10 Repas
  • 912 avis 6.8/10 Propreté
  • 545 avis 9.5/10 Ambiance

Dispensé par Trustyou

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