Mercure Paignton Hotel 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 717 opiniones

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Mercure Paignton Hotel - Image 1
Mercure Paignton Hotel - Image 2
Mercure Paignton Hotel - Image 3
Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, Reino Unido

Descripción

Extras del hotel

  • Hotel ideal para familias en la costa inglesa y a 5 minutos de Torquay

  • WIFI de alta velocidad en todas las habitaciones y aparcamiento en el hotel por un suplemento

  • Restaurante, bar y terraza de inspiración local que ofrecen la mejor gastronomía regional

  • Se admiten mascotas de cualquier tamaño en el hotel

  • 2 salas de reuniones bien equipadas con aforo para 35 asistentes y tecnología de vanguardia

Nuestros alojamientos

Localización del hotel

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
Reino Unido

GPS:50.4375, -3.5578

Teléfono

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Se aceptan mascotas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.4/5  717 opiniones

Valoración de TripAdvisor  4.0/5  187 opiniones

Worth getting the Privilege rooms with a view

Nota de Tripadvisor 5.0/5

teamy En pareja - Valoración certificada de TripAdvisor

Fantastic location, very central,. We had room 201 wow what a view. Bed was huge and room was big as well, had everything you would need. Walk in shower, slippers and bath robes. View was over looking the prom and pier. Breakfast was great even had salmon. No issues with a table . Staff were very friendly and helpful. Yes parking is first come and £15 for 24 hrs but I didn’t move the car! No matter where you stay it’s the going rate. Town is a four minute walk. Torquay a bit further walked there and got bus back (£4 for two persons) Would definitely be going back.

A Return on the Cards 👌

Nota de Tripadvisor 5.0/5

Lee K Valoración certificada de TripAdvisor

Really pleasantly surprised how nice this place is , room was amazing with a fantastic panoramic view of Torbaydos and the Staff were pleasant especially Amy whom when above and beyond, would definitely recommend a stay for the Wow factor!!

Dear B7586LTleek, Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you had such a fantastic stay and that our hotel exceeded your expectations. It's wonderful to know that you enjoyed the panoramic view of Torbaydos from your room and that you found it amazing. We take pride in providing our guests with comfortable and memorable accommodations, and we're delighted that you had such a positive experience. We will be sure to pass along your compliments to Amy and the rest of our staff. Providing exceptional service is our top priority, and we're thrilled to hear that Amy went above and beyond to ensure you had a pleasant stay. Thank you for recommending us for the "Wow factor"! We truly appreciate your recommendation and hope to have the opportunity to welcome you back for another fantastic stay in the future. With best wishes Jason

Lack of helpful, friendly staff.

Nota de Tripadvisor 2.0/5

Nikki P Valoración certificada de TripAdvisor

Bedrooms well equipped, though not enough drawer or wardrobe space. However cleaning, which I believe is out-sourced by Head Office, was patchy. Food was poor and most of the waiting staff and the bar staff were very poorly trained and one was downright rude. This is not the first time I've been dissappointed at my stay in a Mercure hotel and I won't be eager to return!

Dear nikkipJ6520TS, Thank you for taking the time to share your feedback with us following your recent stay. We sincerely apologise for the shortcomings you experienced during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement and take corrective action. We regret to hear about the issues you encountered with the cleanliness of your room and the lack of storage space. Providing a clean and comfortable environment for our guests is a top priority for us, and we apologise for any inconvenience caused by the inconsistency in our cleaning services. We will address this matter with our housekeeping team to ensure that all rooms meet our high standards of cleanliness and comfort. Additionally, we apologise for the poor quality of food and the lack of training exhibited by some members of our staff. We take pride in offering delicious and satisfying meals, and we regret that we fell short of your expectations in this regard. We will be conducting further training sessions to ensure that all team members are equipped to deliver the level of service our guests deserve. We understand your disappointment with your overall experience and regret that we were not able to provide you with a more enjoyable stay. We take your comments seriously and will be taking immediate steps to address the issues you've highlighted to prevent similar occurrences in the future. Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We hope you will give us another opportunity to exceed your expectations in the future. With best wishes Jason

NOT ABLE TO CHECK IN AT 3PM ROOM NOT READY

Nota de Tripadvisor 3.0/5

ballatt1 Valoración certificada de TripAdvisor

Arrived before 3pm check in. Receptionist Sue was quite obnoxious for some reason, seemed to take instant dislike to us. Asked if could check in bit earlier. Room not ready on 3rd floor. Came back later 3.15 still not ready. 3.30 still not ready. Complained to Guy the manager given drinks voucher. Went to bar had pint for freind and my Pinocolada was awful. Taken back had coffee. Asked desk at 3.40 room still not ready. Had travelled 4 hours extremely tired. Complained again and asked for money off due to experience. Told no by manager. He never rang our room. Room and view lovely. If you order food in hotel check your receipt as they add 10% surcharge for food. Told them we were not paying it so they said it would come of credit card bill. Had not got a clue why they ad put that on. 1 glass of Savinour blanc wine 175ml cost 11.00 pounds extortion. Breakfast was lovely and so were othermembers of staff. Bed was huge and very comfortable.

Dear ballatt1, Thank you for taking the time to share your feedback with us following your recent stay. We sincerely apologise for the disappointing experience you encountered during check-in and at our bar. Your feedback is invaluable to us as it helps us identify areas for improvement and take corrective action. We regret to hear about your encounter with our receptionist. Providing courteous and professional service is a top priority for us, and we apologise if her demeanour fell short of your expectations. We will address this matter with the team to ensure that all guests receive the warm welcome they deserve upon arrival. We apologise for the delay in getting your room ready and for the inconvenience this caused. Rest assured; we have addressed this issue with our housekeeping team to prevent similar occurrences in the future. Additionally, we apologise for the quality of the Pinacolada you received at our bar. We take pride in offering high-quality beverages, and we will review our processes to ensure that all drinks are prepared to our guests' satisfaction. Regarding the 10% optional service charge on food and the pricing of our beverages, we apologise for any confusion or inconvenience caused. We constantly review our pricing policies and in order to ensure that they are communicated clearly to our guests to avoid any misunderstandings in the future. We are pleased to hear that you enjoyed the lovely view from your room, the comfortable bed, and the breakfast service provided by our staff. However, we regret that your overall experience fell short of your expectations due to the issues encountered during check-in and at our bar. Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We hope you will give us another opportunity to exceed your expectations in the future. With best wishes Jason

Falls short of expectations

Nota de Tripadvisor 3.0/5

Jim13yloc Valoración certificada de TripAdvisor

This is the second time we've stayed at this hotel. The first experience just after New Year was not great, but we let it go. This time we feel compelled to make the effort. Firstly the room, described as room with 'restricted' view - the view was not restricted it was straight along an alley of bins! Next the bar - we dropped in for a drink around 8:30 in the evening. There was no larger available on draft -only a small bottle for £6. Apparently their delivery had let them down (they had not ordered in time more like). Last time we stayed, we waited about 20mins for 2 coffees and a piece of sponge cake in the afternoon, while the girl on the bar chatted to some other customers. She was about 16 and insisted on calling us 'lovey' when we asked about the delay. (we're in our late 50s so not appropriate). Next, the breakfast - for £12 each this was rather limited. Cheap sliced bread, muesli or grenola (no other cereals available). The best bit was that I was told that the reserved tables by the windows were reserved for people with dogs! We were also told to get down to breakfast before 8:30 or we would have to queue! Take my advice and stay elsewhere - or take your dog!

Dear Jim13yloc, Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologise for the disappointing experience you encountered during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement and take corrective action. We regret to hear that your room did not meet your expectations and that the view was not as described. We understand the importance of providing accurate information to our guests, and we apologise for any inconvenience this may have caused. Regarding your experience at the bar, we apologise for the lack of availability of larger on draft and for any inconvenience caused by the delay in service. We are taking steps to ensure that our inventory is adequately stocked to prevent such issues from occurring in the future. Additionally, we apologise for any discomfort caused by the interaction with our staff member. Please know that this behaviour does not reflect the level of service we strive to provide, and we will address this matter with our team to ensure it does not happen again. Furthermore, we apologise for the limitations you experienced during breakfast service. We understand the importance of offering a diverse and satisfying breakfast selection to our guests, and we will review our offerings to ensure they meet the expectations of our valued guests. We regret any confusion regarding reserved tables for guests with dogs. We aim to accommodate all guests' needs and preferences to the best of our ability and will ensure that our reservation policies are clearly communicated to avoid any misunderstandings in the future. Once again, please accept our sincerest apologies for the shortcomings you experienced during your stay. We hope you will give us another opportunity to exceed your expectations in the future. With best wishes Jason

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 784 opiniones 7.4/10 Ubicación
  • 1.176 opiniones 8.2/10 Habitación
  • 1.095 opiniones 7.9/10 Servicio
  • 14 opiniones 8.4/10 Internet
  • 590 opiniones 5.9/10 Desayuno
  • 543 opiniones 5.7/10 Comida
  • 532 opiniones 7.5/10 Limpieza
  • 442 opiniones 9.6/10 Ambiente

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Nuestros establecimientos cercanos

Todos nuestros hoteles en Paignton

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.