SO/ Мальдивы (откр. ноябрь 2023 г.) 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 231

Гарантия
лучшей цены
SO/ Мальдивы (откр. ноябрь 2023 г.) - Image 1
SO/ Мальдивы (откр. ноябрь 2023 г.) - Image 2
SO/ Мальдивы (откр. ноябрь 2023 г.) - Image 3
SO/ Мальдивы (откр. ноябрь 2023 г.) - Image 4
Emboodhoo Lagoon, Kaafu Atoll, 20028 Мале, Мальдивы

Описание

Особенности отеля

  • Номерной фонд курорта представлен только виллами, в каждой вилле - свой бассейн.

  • Эксклюзивный пляжный клуб, спа-салон и превосходные рестораны.

  • Павильон максимально открытый, что обеспечивает восхитительный панорамный вид на закат.

  • Центральный элемент интерьера - гиперболические веревочные конструкции вокруг лестницы.

  • Эксклюзивная детская вилла с гамаком для сна под звездами.

Наши номера

Расположение отеля

SO/ Мальдивы (откр. ноябрь 2023 г.)

Emboodhoo Lagoon, Kaafu Atoll
20028 Мале
Мальдивы

GPS:4.123417, 73.481778

Телефон
Факс +960 664-9100

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Обслуживание в номере

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 231

Рейтинг TripAdvisor  5.0/5  Отзывов: 191

Beautiful resort but guest experience manager and service levels were atrocious

Примечание: Tripadvisor 2.0/5

Leo T Реальные отзывы TripAdvisor

I really enjoyed the scenery during my stay at SO/ Maldives. The accommodation was an overwater villa for this trip with uninterrupted picturesque sea views every morning. After getting off at the airport, you'll get ushered to the ferry terminal to wait for the speedboat to the resort which takes about 15mins to get to (it took about twice the time on the day I arrived due to rainy weather and choppy waters). Once there, check in will be done at the arrival lounge before before you get taken to your accommodation. The rooms were spacious and beautiful. They come equipped with all the necessary amenities and wi-fi speeds were also fast enough for watching videos on YouTube and streaming music. If you stay in the overwater villa, there'll be wooden steps that allow you direct access to shallow waters right in front of the outdoor balcony. The last few steps leading into the water tend to be very slippery due to algae so I would advise all to be cautious when climbing down. Bed and pillows were comfy, they also provide umbrellas and beach bags for carrying things around the resort. All guests will have a 'guest service manager (GSM)' assigned to them for their whole stay. The GSM that was assigned to me for this trip was Rajeeu. Communication will be mainly through WhatsApp, and they'll send all the hotel's information through it after the check in. This is where things went straight downhill for me. Every time when I requested for a water refill (which was about 1 - 2 times a day), it always took AT LEAST 1.5hrs before they get delivered. On the first day when I checked in, I had to wait a full 2 hours just for my water and towels to get delivered to the room. I texted the request at 4.07pm and it was acknowledged. I waited until 5.35pm before texting again as nothing arrived. The water and towers were only finally delivered at 6.07pm! In addition, I also ordered in-room dining at 6pm, specifically requesting for 1 pizza and 1 dessert to get delivered to my room at 6.30pm for dinner, which was also acknowledged by my GSM. I waited till 10pm with no news, and when I texted to ask when would the pizza be coming, unbelievably, the reply came back stating that when there was a misunderstanding when my GSM placed the order for 6.30pm, they mistook the order to only start cooking at 6.30pm instead of having it delivered to me at that time. But note that this was already 10pm, a full 3.5hrs AFTER my requested delivery time. My food only arrived at 10.30pm in the night. On the second day, I requested for an iron at 7.38pm as I needed to use it to prepare for dinner at one of the restaurants. It was acknowledged, but nothing came for an hour. I texted my GSM again at 8.44pm asking if the iron is coming, and the reply came at 8.54pm saying that it should be there in a few seconds. It only arrived at around 9pm. On the last day, after settling the bill at the arrival lounge, I was seated at the lounge area to wait for the speedboat to arrive to take us back to Male airport. My GSM was missing and I was left alone at the lobby lounge after paying for my checkout, with no one to inform me or guide me to the speed boat when it has arrived. The situation was chaotic at best. Other guests also seemed equally lost but thankfully at the very last minute, I believe it was their GSMs that came out to usher them to the speedboat, informing that it would take them back to the airport terminal. I also vividly recall approaching a Caucasian staff, who was just earlier furiously apologizing to another Indian family for an awful experience, asking if this was the speedboat to the airport. He didn't even bother to respond to my question clearly, just shrugged me away, and just walked away. The attitude of the Caucasian staff was condescending and rude at best. I'm giving 2 stars for the overall experience due to the atrocious service level of the GSM assigned to me, the rude attitude of the Caucasian staff, the incredulous waiting times for simple water and towels refills, and the awful mix up and miscommunication between the GSM and the restaurant for my in-room dining. The whole stay was only saved by the beautiful villa, the picturesque scenery, the delicious breakfasts as well as their in-room dining (the pizza was, thankfully, really well done). But the overall service team really needs to buck up, especially if the resort is branding themselves as a 5-star luxury getaway. It's a very very far cry from living up to the standards of such a branding and it's only compromising people's holiday experience in an awful way.

Hi Leo T, Sunny greetings from SO/ Maldives - Island Couture! Thank you for sharing your feedback and taking the time to describe your experience at SO/ Maldives. While we're delighted that you enjoyed the picturesque scenery, beautiful villa, and delicious dining, we sincerely apologize for the aspects of your stay that did not meet your expectations. The delay is certainly not reflective of the service we aim to provide. Your feedback regarding the miscommunication and wait times is very valuable, and we will be addressing this with our team to ensure that such issues are resolved moving forward. We also deeply regret the rude interaction you had with one of our team members - this is not the standard of hospitality we strive for, and we will take steps to ensure better guest care and communication. We hope that despite the challenges, you might consider giving us another opportunity in the future to provide the level of service that truly reflects our 5-star luxury resort. Best, SO/ Maldives Glam team

HONEYMOON!

Примечание: Tripadvisor 5.0/5

bmm924 Реальные отзывы TripAdvisor

Exceptional service from the moment we landed in the Maldives to the moment we got to TSA when leaving! Truly one of the best experience you can ever get in the Maldives!! Our GEM Ahsan made our stay at SO/ the best it can ever be by organizing, planning and communicating with us daily about any excursions, activities, and bookings we wanted to do, including dinner! We didn’t need to worry or think about anything except waking up and enjoying the view and the amazing experience! Thank you for making our honeymoon unforgettable!

Hi benww20, Sunny greetings from SO/ Maldives - Island Couture! Thank you so much for sharing your wonderful experience. We’re thrilled to hear that everything was exceptional during your stay. Your kind words about Ahsan and how he made your honeymoon unforgettable mean so much to us. We’re delighted that he was able to ensure a seamless and stress-free stay for you, allowing you to enjoy the beauty and relaxation of SO/ Maldives fully. It was truly an honor to be part of such a special occasion, and we hope to welcome you back in the future for more amazing memories! Best, Oreste Traetto Resort Manager

Amazing Experience

Примечание: Tripadvisor 5.0/5

Theo T Реальные отзывы TripAdvisor

This is my first time going to Maldives and I went there to propose to my girlfriend. I was so worried since I didn't know anything or anyone there but I have to say I was astonished by the help I received. Not only was the room and the view breathtaking but the people there especially our advisor Maria and photographer Muba really melted my worries away. They were able to ease my mind with the preparation. Whenever I needed help Maria would help with everything she could and replied to my messages in an instant. Muba also captured the memory with beautiful pictures, I really couldn't ask for more. I had the best experience with the best hotel room, best view of clear waters and sea animals, and best people who helped me through this journey. Thank you S/O Maldives and special thank you to Maria and Muba for making this trip super unforgettable!

Dear 892theot, Sunny greetings from SO/ Maldives - Island Couture! Thank you so much for sharing your wonderful experience with us! We are truly honored to have been part of such a special moment in your life. We’re thrilled that Maria and Muba could help make your proposal worry-free and unforgettable. And we’ll make sure to pass on your compliments to them. We’re overjoyed that you loved the room and the overall experience. It was our absolute pleasure to be part of your journey, We hope to welcome you both back to SO/ Maldives in the future for more memorable moments together. Best, Oreste Traetto Resort Manager

Amazing massage so relaxing

Примечание: Tripadvisor 5.0/5

IshanSeefromtheSky Деловые путешественники - Реальные отзывы TripAdvisor

After five intense days of shooting, I finally got to relax my muscles. Big thanks to Cream for the expert massage—it feels incredible! I feel so light and relaxed now, just what I needed to recharge and reset. Highly recommanded for anyone who wants to relax

Hi IshanSeefromtheSky, Sunny greetings from SO/ Maldives - Island Couture! Thank you for your wonderful feedback! We’re so glad to hear that your massage with Cream helped you relax and unwind after those intense days. It’s always a pleasure to know that our guests leave refreshed and rejuvenated. We’ll be sure to pass along your kind words to Cream! Looking forward to welcoming you back. Best, Oreste Traetto Resort Manager

Best place to relax

Примечание: Tripadvisor 5.0/5

virgh2019 Реальные отзывы TripAdvisor

Beautiful part of the world 🌎 best place to fully relax. The staff were amazing 🤩, food fantastic especially at the Habada restaurant!! Many options to chill or to do snorkeling, water sports or just chill in your personal pool or at the beach club. You can bicycle ride from villa to restaurants and club or spa or you can catch a buggy.

Hi virgh2019, Sunny greetings from SO/ Maldives - Island Couture! Very much appreciate your comments regarding your stay at the SO/ Maldives. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Oreste Traetto Resort Manager

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  • 15 Отзывов 8.3/10 Велнес-зона
  • 8 Отзывов 10/10 Бассейн

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