Mövenpick Hotel Lalez Durres 5 Sterne

The hotel is a luxury resort, with large functional rooms, and plenty of amenities. Everything works well, with the exception of the swimming pool and beach club belonging to another hotel, which creates some minor inconveniences (e.g. no wifi, carrying your wallet instead of charging the room for drinks etc.). Generally, the hotel really lacks charm and hospitality. It sits in a middle of a parking lot / residential area, rooms don't have view of the sea, and compared to other hotels in Albania, I don't think the amenities are worth the much higher price.

We are from the UK and stayed here for 2 nights in July. We arrived at the hotel and they could not find our booking, even though I showed them the email of my credit card details etc that I emailed to them. The manager said I needed to wait for confirmation from the hotel before it was booked. She re-booked us and said she had an available room for us and she would sort it. We went to the beach (see photos) and came back in a couple of hours and our room was ready. Everything is spread out here, the beach is a 10 minute walk through a housing area at the back of the hotel. The pool is in a similar situation away from the hotel but to be honest the pool and pool area was not 5 star. The pool was old concrete surroundings (see photo) with loads of people drinking heavily, smoking in the pool and at the beds, kids screaming. The pool towels took ages to come as they had to get them and then check our names off a list. One thing that annoyed me was at the breakfast buffet I filled up a small bottle of water from the main urn and the waiter said I was not allowed to do this and I asked why? and he could not answer. He took me to the bar area in reception and I stood there for 5 minutes waiting for The Manager came up and brought us a huge piece of cake as a gesture (even though we had eaten a huge buffet breakfast), to say sorry. I asked the reception where we could change money and the lady said the ATM in the hotel was not working and we would need to get a taxi which they would arrange for us at a money exchange, this conversation took round 15 minutes I said I was happy to walk and the lady said it was too hot, in the end i was given directions and walked but it took a lot of asking and explaining. I had to send my soup back at dinner as it was so small and the service in the restaurant was so slow they forgot to bring items. On a positive, the hotel is very very clean, the breakfast was very good although when the fresh juices run out they did not replace them towards the end of the breakfast when I fancied a second drink. There is not much to do outside the hotel, they also do not know about vegan dietary requirements nor what it means. There are not many restaurants within walking distance and most of them sell the same food, pizza, risotto and one had sushi. The worst thing about the hotel was the gym, the equipment was so old and the gym was so small (see photos). I was very disappointed with the gym I could not work out at all and the reason I picked this hotel was for the gym. The hotel is not quite ready for tourists but it was nice enough and we generally enjoyed it. Thank you to Rezarta for being kind to us at reception and always smiling.

Alles top! Super-Ausstattung. Riesige Zimmer. Super-gepflegt. Kilometerlanger, breiter Sandstrand. Zum Strand ist es ein bisschen zu laufen - auf einem kleinen Weg an modernen Apartmenthäusern vorbei.

Wir haben fast eine Woche im Hotel verbracht. Positiv: - Wir hatten eine Superior Suite die sehr geräumig und sauber war - Das Personal war zu 90% sehr freundlich und hilfsbereit - Das Abendessen war gut (preislich eher hoch für Albanien) - Die Anlage im Allgemeinen sehr sauber und ordentlich Negativ: - Der Pool und Strandbereich gehört eigentlich gar nicht zum Hotel, dementsprechend war der Service in diesen Bereichen schlecht (Essensreste lagen den ganzen Tag herum, kein Service am Pool oder Strand) - Am ersten Tag am Strand wurde uns mitgeteilt, dass sie keine Tücher mehr haben - Die Liegestühle am Meer wurden von Gästen einfach die ganze Woche vorreserviert (sie liessen einfach ihre Spielsachen oder sonstiges dort und das war dann ihr Platz, weder das Hotel noch das Personal hat etwas dagegen unternommen, auch nach mehrmaligem Reklamieren) - Bei uns im Bad hat sich die Decke schon gelöst obwohl das Hotel knapp 2 Jahre alt ist - Preis/Leistung stimmt nicht, es ist zu teuer für was es bietet - das Frühstücksbuffet ist sehr schlecht für ein 5 Stern Hotel (es gab eine Kaffeemaschine aus welcher man als Gast selber Kafee rauslassen musste & morgens dementsprechend anstehen) Fazit: Für diesen Preis würde ich das Hotel nicht mehr buchen. Wenn man pro Nacht fast 300 Euro bezahlt will man sich nicht noch nerven müssen über Gäste die im Jahr 2022 immer noch Liegen reservieren, hier müsste das Hotel durchgreifen. In anderen 5 Sterne Hotels werden die Sachen einfach nach 2 Stunden welche sie nicht genutzt sind entfernt.

1 stern nur für Sauberkeit in Zimmer. Dieses Hotel hat null zu tun mit premium klasse. Verstehe nicht wieso die sich premium nennen amk. Preisleistungsverhältnis stimmt garnicht. Würde zu keinem empfehlen. Für das Geld findet ihr bestimmt was besseres Leute. Ich bereue mich sehr dass ich für das Geld da übernachtet hab.