Mercure Hotel Gera City

Dear guest, We are delighted to hear that you were satisfied with your room and the location of the Mercure Hotel Gera. We are also very pleased that our extensive breakfast buffet helped you get your day off to a good start. However, I deeply regret the inconvenience you experienced during check-out. Your experience does not meet the standards we strive for and for which the Mercure Hotel Gera stands. A pleasant and smooth stay for our guests from arrival to departure is very important to us. Your experience at check-out is regrettable, and I assure you that this is not the norm at our hotel. I understand that such experiences can leave a lasting impression and affect the overall impression of your stay. We greatly value your opinion and take your feedback very seriously. It helps us to continuously improve our service and ensure that all our guests have a pleasant experience with us. I hope that we will be able to welcome you back on your next stay in Gera and show you that we have taken your comments to heart and are committed to continuously improving our service. With warm regards from Gera Jeannette Baldisseri Hotel Manager

Dear guest, We are delighted that you enjoyed your stay at our Mercure Hotel Gera and that you particularly liked our breakfast. We do indeed offer our guests special deals when they book directly through our website. We have taken note of your comments regarding the noise level with the windows open. We understand that such situations can affect your relaxation and regret that this detracted from your experience. Regarding your comments about parking and the additional tax, we would like to point out that we always strive to inform our guests about all applicable costs. We regret that this was not sufficiently clarified in your case and thank you for your feedback, which helps us to continuously improve our service. We are delighted that you highlighted the friendliness and helpfulness of our staff, especially at breakfast and at reception. We are proud of our dedicated team, who always strive to ensure that our guests have a pleasant stay. I am very pleased that we were able to give you a good start to the day with our extensive breakfast buffet. We hope to welcome you back soon and wish you all the best until then. With warm regards from Gera Jeannette Baldisseri Hotel Manager

Dear guest, We are delighted to hear that you appreciate the peaceful atmosphere and convenient location of our Mercure Hotel Gera. We strive to provide our guests with a pleasant environment where they can relax and enjoy their stay. We are also delighted that you enjoyed our breakfast buffet. It is our pleasure to help our guests start their day off right, and we are proud to offer a wide selection of delicious options. We hope to welcome you back to our Mercure Hotel Gera soon. With best regards from Gera Jeannette Baldisseri Hotel Manager

Dear Guest, we are very pleased that you enjoyed your stay at the Mercure Hotel Gera and are particularly pleased that you highlighted our fast check-in and the spacious rooms. Our team makes it a priority to make our guests feel comfortable and welcome from the moment they arrive. Regarding your concern about the parking situation: We are sorry that you did not find a free space in our hotel parking lot during your visit. We understand that this can cause inconvenience and deeply regret it. In the future, we kindly ask that you contact us directly at the hotel so that we can show you alternative parking options near the hotel. Our goal is to ensure that every aspect of your stay is smooth and pleasant. We hope to welcome you back to our hotel soon and look forward to pampering you with the quality and service you expect from us. With warm regards from Gera, Jeannette Baldisseri Hotel Manager