Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Tirana. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regarding the problems you faced during your stay: 1) As far as the Amex payments are concerned, our bank was in the process of doing a system update, and as such we were unable to process any Amex payments. We sincerely apologise for the inconvenience caused by this. 2) Regarding your second (and arguably bigger concern) please accept our sincerest apologies for the situation. We pride ourselves as a business & family- friendly Hotel, so this situation is a first for us as well. We thank you for bringing this situation to our attention, so that we can take all the necessary steps and precautions to avoid this sort of situation from happening again in the future. We would look forward to welcoming you again in our Hotel so that we may make it up to you. Sincerely, Mercure Hotel Tirana

Dear Mr. Antonio, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location, modern rooms, and organized breakfast. We will be sure to pass on your kind words to our reception team, especially the check-in and check-out staff, who will be thrilled to know they contributed to your positive experience. We look forward to welcoming you back to Mercure Hotel Tirana soon. Warm regards, The Mercure Hotel Tirana Team

Dear Claudio, Thank you for sharing your feedback. We’re glad our team could assist you with a late checkout. We also appreciate your suggestion regarding breakfast hours and will take it into consideration to improve our guests’ experience. We hope to welcome you back soon for an even better stay. Warm regards, The Mercure Hotel Tirana Team

Dear Mr. Christian, Thank you for your kind words and for sharing your experience on Google. We’re delighted to hear that you enjoyed our service and location. We look forward to welcoming you back to Mercure Hotel Tirana. Warm regards, The Mercure Hotel Tirana Team

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Tirana. I understand your concerns regarding the payment process and the timing of the invoice issuance. Our policy does require that credit card information is collected for reservation purposes, and I regret any confusion that may have arisen regarding payment processing. Additionally, invoices are typically provided on the day of departure to streamline our operations, but I appreciate your input on this matter. We value your insights and will consider them as we strive to enhance our guest experience. Thank you once again for your feedback. We hope to welcome you back in the future. Sincerely, Rexhi, Mercure Tirana

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Dino, Thank you for choosing Mercure Hotel Tirana for your stay. Thank you for sharing your feedback. We’re delighted to know that you enjoyed your stay overall. We sincerely apologize for the inconvenience regarding the use of your points at the restaurant. At the moment, our loyalty program is not yet fully integrated with restaurant payments, but we understand how important this benefit is to our valued guests. Please rest assured that we are working on improving this aspect to offer a more seamless experience in the future. We truly appreciate your understanding and hope to welcome you back soon for an even better stay. Best regards, The Mercure Hotel Tirana Team

Dear A. Thank you for your kind words! We\'re delighted to hear you appreciated our impeccable management and the attentiveness of our team. It was a pleasure having you with us, and we look forward to welcoming you back! Best regards Mercure Tirana Team

Dear Guest, Thank you for choosing Mercure Hotel Tirana for your stay. Thank you very much for your kind review. We’re delighted to hear that you appreciated the elegance of the hotel, the cleanliness, the quality of our restaurant service, and above all, the kindness and helpfulness of our staff. Feedback like yours truly motivates us to continue providing the best possible experience for our guests. We hope to have the pleasure of welcoming you back soon to Mercure Hotel Tirana! Warm regards, The Mercure Hotel Tirana Team

Dear Andong, Thank you for choosing Mercure Hotel Tirana for your stay. Thank you for sharing your experience! We’re delighted that you appreciated our courteous staff, delicious breakfast, and clean rooms. It’s also great to hear that you enjoyed our small gym. We hope to welcome you back for another pleasant stay soon! Best regards, Rexhi, The Mercure Hotel Tirana Team

Dear Valued Guest, Thank you for choosing Mercure Hotel Tirana for your stay. Thank you for taking the time to share your experience with us! We are delighted to hear that you found our rooms to be of high standard and comfort. Providing a relaxing and enjoyable stay for our guests is our top priority, and it’s wonderful to know that we met your expectations. We’re also pleased that you enjoyed our breakfast selection. We strive to offer a variety of fresh and delicious options to start your day off right, and your positive feedback is truly appreciated. We hope to have the pleasure of welcoming you back to Mercure Hotel Tirana in the near future for another excellent stay! Best regards, The Mercure Hotel Tirana Team

Dear Valued Guest, Thank you for choosing Mercure Hotel Tirana for your stay. Thank you for sharing your experience with us! We are delighted to hear that you enjoyed your stay and appreciated the cleanliness, spaciousness, and overall comfort of our rooms and facilities. Providing a. welcoming and professional service is our top priority, and we’re pleased to know that our team made a. positive impression on you. We truly appreciate your support and hope to have the pleasure of welcoming you back to Mercure Hotel Tirana for another enjoyable and relaxing stay. Best regards, The Mercure Hotel Tirana Team

Dear Claudio Thank you for your kind words about our hotel and staff! We’re delighted that you felt welcomed and enjoyed our breakfast service. We appreciate your feedback regarding language and location—we’re always looking to improve. Your compliments to our breakfast team, especially the lady in charge, mean a lot, and we’ll be sure to share them with her. We hope to welcome you again soon! Best regards, Tea Mercure Tirana Team

Dear Mario, Thank you for choosing Mercure Hotel Tirana for your stay. Thank you for sharing your experience at us! We are delighted to hear that you appreciated our convenient location, modern facilities, and the comfort of our covered parking. Our team takes great pride in providing a welcoming service, and it’s wonderful to know that you enjoyed our breakfast. We look forward to welcoming you back for another pleasant stay! Best regards, Rexhi, The Mercure Hotel Tirana Team

Dear Simone Thank you for your kind words! We’re delighted to hear that you appreciated our professionalism and friendliness. A special thank you for mentioning our breakfast staff—we’ll be sure to share your compliments. We look forward to welcoming you again! Best regards Tea Mercure Tirana Team