Rixos Water World Aktau 5 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 500

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Opis

O hotelu

The concept of luxury ultra-modern Rixos Water World Aktau hotel is ideal location and perfect implementation of "all-inclusive" idea for an unforgettable vacation.

Nasze pokoje

Lokalizacja hotelu

Rixos Water World Aktau

Warm Beach 34, Aktau
130000 AKTAU
Kazakhstan

Pozycja GPS:43.5045, 51.2987

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 500

Ocena TripAdvisor  4.4/5  Liczba opinii: 407

I have never encountered such rude staff and poor service

Ocena na stronie TripAdvisor 2.0/5

gukashy Opinia zatwierdzona w TripAdvisor

I have never encountered such rude staff and poor service. While the location itself is quite good—situated on the Caspian Sea coast—with free access to Tetysblue Park and a heated pool, the overall experience was disappointing due to the unprofessional behavior of the staff. Many employees, including the security lady at the post, the bartender near the pool, and the lobby waiters, were consistently impolite and unprofessional. The toilet in our room was filthy upon arrival, and even after housekeeping cleaned it, I had to clean it myself as it remained in an unacceptable condition. The food quality was also lacking. Meals were not served warm, the rice inside the stuffed pepper was undercooked, and the desserts were bland. Additionally, there was no iron available in the room, and ironing clothes was prohibited due to fire safety regulations—an absurd restriction, especially considering that five-star hotels around the world do not usually have such limitations. When I addressed these concerns with the supervisor, Arina M., she acknowledged the staff issues and assured me that improvements would be made. However, we saw no actual changes. Instead, we were given a cheap bottle of rosé wine and some fruit—an inadequate attempt at compensation. Overall, I would not recommend spending your time or money at Rixos Water World Aktau. The experience left me feeling both frustrated and deeply disappointed.

Dear Mrs. Gukashy, First and foremost, I would like to sincerely thank you for sharing your detailed feedback. I am truly sorry to hear that your experience at Rixos Water World Aktau did not meet the high standards we aim to provide to our guests. I completely understand your frustration, and I deeply regret that you encountered such challenges during your stay with us. Please accept my sincere apologies on behalf of the entire team for their behavior. I will personally address this with our staff to ensure this does not happen again. Customer service excellence is a core value for us, and it is disheartening to know that we did not meet your expectations in this area. We hold cleanliness and attention to detail in the highest regard, and I regret that we fell short in this area. I will also personally follow up with our culinary team to ensure that the quality and presentation of our meals are improved. We also regret that the gesture of compensation with the bottle of rosé wine and fruits did not meet your expectations. While we always aim to offer a sincere apology when concerns arise, I understand that the compensation provided did not sufficiently address the issues you faced. I assure you, this will be taken into consideration for future guest recovery efforts. I truly appreciate your patience in bringing these matters to our attention, and please know that your feedback has been shared with the relevant departments. We are committed to making immediate improvements to avoid similar experiences for future guests. We would love the opportunity to demonstrate the high standards of service we are known for. Thank you again for your feedback, and I truly hope to have the chance to welcome you back under better circumstances. Warm regards, Damira Zharmukhambet Guest Relations Manager Rixos Water World Aktau

It’s good but not worth to visit it in the winter season

Ocena na stronie TripAdvisor 3.0/5

sheikhaa2020 Couples - Opinia zatwierdzona w TripAdvisor

I expected that the services and programs of the hotel are more, but unfortunately there is no privacy for veiled women, their own sauna, the place is a mixture and the pool inside the hotel is very small and in winter I do not recommend visiting the place, I expect in summer it is better to sustain water games because in winter it is closed

Dear Sheikhaa2020, First of all, let me thank you for taking the time to share your impressions of the stay with us. Also, thank you for your comment about the accommodation, which was not ignored. Our team will continue to make every effort to make each of your stays as comfortable and enjoyable as possible. Thank you for choosing our hotel and we hope to welcome you back among our precious guests. Sincerely, Guest Relations Department.

Yes .of cours

Ocena na stronie TripAdvisor 4.0/5

Ardalan K Opinia zatwierdzona w TripAdvisor

Tnx.everything is ok. Bust just taste of food not very good for us… but we have fun days in this hotel …and i will suggest this hotel to my firends… the dirnk so good …infinity pool have good feelling … tnx alot 🍓❤️ I will soon back 🌷🍭🍓❤️❤️❤️❤️❤️❤️

Dear Guest, Thank you for feedback about our hotel. It is a pleasure for us to host you! We are looking forward to welcome you back in Rixos Water World Aktau. Best regards, Guest Relations Department

Great holidays!

Ocena na stronie TripAdvisor 5.0/5

_aM4402LX Opinia zatwierdzona w TripAdvisor

So good! We'll come here again.!!!!!!!!!!!!!!!!!!! We had wonderful rest. Especially terrific was kids club. Tasty food. Very nice rooms. The best was having aquatic park and amusement park. We enjoy this place. 😍 The place is very clean

Dear _aM4402LX, Thank you for taking time to share with us such a positive feedback. We are happy to know that our hotel was very liked by you and it is inspiring for all our team to know that we could deliver for you memorable experience while staying with us! We are always happy to welcome you back in your home away from home Rixos Water World Aktau! Best Regards, Guest Relations Department

Trip

Ocena na stronie TripAdvisor 5.0/5

javad a Opinia zatwierdzona w TripAdvisor

It was very good trip, I enjoyed a lot here. It was outstanding. We enjoyed here The amusement park and the water park are great. My friend and I had great time here. If I want to say in one word it was fabulous. I recommend you come and experience here.

Dear Guest, Thank you very much for taking time to review your stay and for sharing your feedback with us. We are very happy to know that you enjoyed your stay with us as well as our services and that our colleagues could help in making your stay memorable! We are looking forward to welcome you back to our Hotel in the future. Best regards, Guest Relations Department

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 283 Liczba opinii 7.1/10 Lokalizacja
  • 710 Liczba opinii 8.1/10 Pokój
  • 1 723 Liczba opinii 8.5/10 Obsługa
  • 9 Liczba opinii 2.6/10 Internet
  • 977 Liczba opinii 6.8/10 Jedzenie
  • 432 Liczba opinii 8.4/10 basen
  • 403 Liczba opinii 8.7/10 Udogodnienia
  • 397 Liczba opinii 7.8/10 Czystość

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