Dear Hagen, Thank you for taking the time to share your feedback with us. We are pleased to know that several aspects of your stay were enjoyable; however, I am sorry to hear that your room was not serviced until late in the afternoon. This is not the level of timeliness we aim to provide, and your comments have been shared with our team for review to help prevent this from occurring again. We appreciate you bringing this to our attention and hope we may have the opportunity to provide a smoother and more seamless stay in the future. Kind regards James H Front Office Manager Mövenpick Hotel Hobart

Dear Birgit, Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your stay was such a perfect experience, from your room and breakfast through to our location and the warm service from our team. It truly means a great deal to us to know that everything came together to make your visit memorable. We are also grateful for your loyalty as an ALL Classic member, and it is fantastic to hear that you would recommend us to others. Your kind words are incredibly motivating for the entire team. We look forward to welcoming you back to Hobart for another exceptional stay in the future! Kind regards, James H Front Office Manager Mövenpick Hotel Hobart

Dear Urs, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our comfortable beds, well‑designed bathrooms and the friendly service from our team during your stay. It is also wonderful to know your overall experience was such a positive one. We appreciate your comments regarding breakfast and will continue working with our culinary team to ensure the selection remains enjoyable for all guests. We look forward to welcoming you back on your next visit to Hobart. Kind regards James H Front Office Manager Mövenpick Hotel Hobart

Dear Iev, Thank you for sharing such wonderful feedback about your recent stay with us. We are delighted to know you found our team helpful and friendly, and that you enjoyed the comfort of your room, the delicious breakfast, and the quality of our dinner offerings. It is great to hear that our efforts to organise everything smoothly and provide a clean, well-equipped environment made a positive impression. We truly appreciate your recognition of our fitness facilities and sustainable initiatives as well. We look forward to welcoming you back for another exceptional experience in Hobart. Kind regards James Hart Front Office Manager Mövenpick Hotel Hobart

Dear Jens, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Hobart. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Walling General Manager Mövenpick Hotel Hobart

Dear Ina, Thank you for sharing your feedback on your recent stay with us. We are sorry to hear about the long wait during check-in and that you felt overlooked as a solo traveler. This is certainly not the level of care and attention we aim to provide, and we sincerely apologise for the oversight. We are also disappointed to learn about your experience in the restaurant, particularly being assigned less favorable seating despite other tables being available. Your feedback has been shared with our team to ensure we are more attentive to all our guests’ needs in the future. We truly value your comments, as they help us improve our service. We hope you will consider staying with us again so we can provide the experience you deserve. Sincerely, Susanty Daale-Setiady Hotel Operations Manager

Sehr Erwin, Vielen Dank für Ihr Feedback. Es freut uns sehr, dass Ihnen die zentrale Lage unseres Hotels und der Blick auf den Hafen gefallen haben. Wir sind froh, dass Sie das moderne und zweckmäßige Zimmer genossen haben und einen angenehmen Aufenthalt bei uns hatten. Wir hoffen, Sie bald wieder im Mövenpick Hotel Hobart begrüßen zu dürfen. Mit freundlichen Grüßen, Andrew Walling General Manager, Mövenpick Hotel Hobart

Sehr Geehrter, vielen Dank für Ihr Feedback zu Ihrem Aufenthalt im Mövenpick Hotel Hobart. Es freut uns zu hören, dass Ihnen das Zimmer mit Blick auf die Post gefallen hat. Wir entschuldigen uns jedoch für die Unannehmlichkeiten, die Sie beim Frühstück erlebt haben. Es tut uns leid zu hören, dass das Personal überfordert war und dass es an verschiedenen Artikeln gefehlt hat. Wir arbeiten ständig daran, unseren Service zu verbessern, und Ihre Rückmeldung hilft uns, diese Bereiche anzugehen. Wir wissen Ihre Geduld und Ihr Verständnis zu schätzen und hoffen, Sie bei Ihrem nächsten Besuch wieder begrüßen zu dürfen – mit einem besseren Frühstückserlebnis. Mit freundlichen Grüßen, Andrew Walling General Manager Mövenpick Hotel Hobart