Maison Sofia - MGallery Collection 5 星

客户意见评级 (ALL 评级) 4.3/5 304 评论

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36 Atanas Dukov Str, 1407 索菲亚, 保加利亚

描述

酒店其他优惠

  • 充满活力且引人入胜的风格，将独特设计元素无缝融合

  • 毗邻繁华的商务区，步行片刻即可抵达高端精品购物区

  • 风景如画的郁葱花园为宾客提供品饮或用餐的静谧环境

  • 配备高速网络的全功能会议设施，多样化布局可灵活调整

  • 康体和休闲区配备设备齐全的健身房、诱人的室内泳池、桑拿和蒸汽房。

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酒店位置

Maison Sofia - MGallery Collection

36 Atanas Dukov Str
1407 索菲亚
保加利亚

GPS:42.6662097, 23.3277136

电话
传真 +359 2 861 5710

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

MAISON RESTAURANT

空间宽敞的全天候餐厅里融合了当地和欧洲的正宗食谱，自然光线充足，在花园里也有多层次的户外空间。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  304 评论

TripAdvisor 评级  4.0/5  403 评论

卓越奖 2024

Nice hotel

Tripadvisor 评级 4.0/5

david z 经 TripAdvisor 认证的评论

Not in the center but in a calm area a quite nice hotel we had a large room with good bathroom which is separated by a curtain but was quite big and great shower. Toilet was separate. Breakfast is quite good and more then enough in a nice setting and that is the bar as well which was ok. They have nice pool not big which was quite good and empty on Friday but Saturday / Sunday morning was full of a kids in swimming school which I did not find nice and was very crowded and loud. The spa is so so, first sauna I saw where you are not allowed to put water on the heater and the steam one was out of use. But was otherwise calm. Is not expensive and bus / metro are not far so easy to go to airport or center and cheap.

Dear Valued Guest, Thank you for sharing your feedback. We’re glad you enjoyed the quiet location, spacious room, and breakfast. We appreciate your understanding regarding the children’s swimming classes on weekends — as a city hotel, we support local kids’ health and sports development, though we understand it can feel busy at times, I would like to aware you that kids are not allowed in the relax zone and the Spa area as per the safety regulations and in order to provide comfort and tranquility for our guests. We’ve noted your comments about the spa and will work on improvements, please note that the steam bath was out of order for a very short period due to a serious malfunction and it is already available for our guest to enjoy. We really hope to welcome you back again. Kind Regards, Dellan Doichev Rooms Division Managr

One of the best hotels in Sofia!

Tripadvisor 评级 5.0/5

Artem_Pitt 经 TripAdvisor 认证的评论

Thank you so much to the reservation team (I believe it was Natalia if I am not mistaken) for giving me such a great room upgrade with a garden view! The room was very comfortable, the mattress is so convenient, the food (especially fish) during the breakfast was so delicious!

Dear Guest, Thank you for your kind words regarding your recent stay at Maison Sofia - MGallery Collection. We are delighted to hear that you enjoyed the room upgrade and found the mattress comfortable. It is wonderful to know that you appreciated our breakfast offerings, particularly the fish. Your compliments will certainly be shared with our reservation team. We look forward to welcoming you back to our hotel in the future. Best regards, Maison Sofia Hotel Team

Very Disappointing and Unprofessional Handling of a complaint

Tripadvisor 评级 1.0/5

Travel21015154148 经 TripAdvisor 认证的评论

We stayed at this hotel for a weekend in September, hoping for a relaxing, quiet break. Unfortunately, it turned into the opposite. Without any prior notice, the hotel hosted a very loud wedding party on Saturday night. The music and noise went on well past midnight, and we were never informed in advance. Had we known, we would have booked elsewhere. When we complained at reception, we were told the hotel was fully booked. Around 10 p.m., they offered us another room due to a cancellation — but it was on the street side and had only one queen bed, which didn’t match our booking. By that time, we were already ready for bed, and the offer wasn’t suitable. The next morning, we were promised a discount, but nothing was ever processed. Booking.com tried to assist, but the hotel never replied — which is extremely unprofessional. The hotel itself could be nice, but the lack of communication and accountability from management left a very bad impression. Definitely not the peaceful stay we expected.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dellan Doichev Rooms Division Manager

Excellent

Tripadvisor 评级 5.0/5

Bjkkent 经 TripAdvisor 认证的评论

This hotel is absolutely excellent! The room, facilities, the spa, the staff so what more can I say! If you are visiting Sofia you must stay here. I feel like a queen. Thank you ! A special thank you to the concierge who has helped me so much. Give the man a pay rise.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maison Sofia Team

very bad

Tripadvisor 评级 1.0/5

Venture58388871699 经 TripAdvisor 认证的评论

I stayed at this hotel on September and had a very unpleasant experience. During my stay, there was a wedding party with extremely loud music that went on late into the night. It was impossible to sleep, and despite contacting the reception several times, the staff ignored our complaints and did nothing to solve the problem. A hotel should guarantee guests basic comfort and quiet during the night, but here this was completely disregarded. If I had been informed in advance about the wedding, I would have chosen another place.Avoid this hotel!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kind regards, Gergana Gergova General Manager Maison Sofia-MGallery

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其他网络用户评价我们的酒店

  • 215 评论 6.7/10 位置
  • 487 评论 7.3/10 房间
  • 457 评论 7.6/10 服务
  • 11 评论 7.6/10 上网
  • 287 评论 8.1/10 早餐
  • 221 评论 5.2/10 清洁度
  • 213 评论 7.9/10 运动休闲
  • 183 评论 7.6/10 设施

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