Maison Sofia - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 304 件のレビュー

Maison Sofia - MGallery Collection - Image 1
Maison Sofia - MGallery Collection - Image 2
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Maison Sofia - MGallery Collection - Image 4
36 Atanas Dukov Str, 1407 SOFIA, ブルガリア

説明

ホテルのその他の情報

  • A vibrant and captivating style that seamlessly blends uniquely designed elements,

  • Located near the bustling Business District and a short walk from exclusive high-end shopping

  • A lush and picturesque garden, offering guests a tranquil setting to savor a drink or a meal

  • Fully equipped meeting facilities with high-speed connectivity, and versatile set-up options

  • Sport & Relax Zone with a fully equipped gym, an inviting indoor pool, a sauna, a steam room.

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ホテル所在地

Maison Sofia - MGallery Collection

36 Atanas Dukov Str
1407 SOFIA
ブルガリア

GPS:42.6662097, 23.3277136

電話番号
ファックス +359 2 861 5710

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

MAISON RESTAURANT

A blend of authentic recipes of local and European cuisine is exquisitely prepared in the spacious all day restaurant with a natural daylight and multilevel outdoor space in the garden.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  304 件のレビュー

トリップアドバイザーの評価  4.0/5  403 件のレビュー

2024エクセレンス認証

Nice hotel

トリップアドバイザーの評価 4.0/5

david z トリップアドバイザー認証口コミ

Not in the center but in a calm area a quite nice hotel we had a large room with good bathroom which is separated by a curtain but was quite big and great shower. Toilet was separate. Breakfast is quite good and more then enough in a nice setting and that is the bar as well which was ok. They have nice pool not big which was quite good and empty on Friday but Saturday / Sunday morning was full of a kids in swimming school which I did not find nice and was very crowded and loud. The spa is so so, first sauna I saw where you are not allowed to put water on the heater and the steam one was out of use. But was otherwise calm. Is not expensive and bus / metro are not far so easy to go to airport or center and cheap.

Dear Valued Guest, Thank you for sharing your feedback. We’re glad you enjoyed the quiet location, spacious room, and breakfast. We appreciate your understanding regarding the children’s swimming classes on weekends — as a city hotel, we support local kids’ health and sports development, though we understand it can feel busy at times, I would like to aware you that kids are not allowed in the relax zone and the Spa area as per the safety regulations and in order to provide comfort and tranquility for our guests. We’ve noted your comments about the spa and will work on improvements, please note that the steam bath was out of order for a very short period due to a serious malfunction and it is already available for our guest to enjoy. We really hope to welcome you back again. Kind Regards, Dellan Doichev Rooms Division Managr

One of the best hotels in Sofia!

トリップアドバイザーの評価 5.0/5

Artem_Pitt トリップアドバイザー認証口コミ

Thank you so much to the reservation team (I believe it was Natalia if I am not mistaken) for giving me such a great room upgrade with a garden view! The room was very comfortable, the mattress is so convenient, the food (especially fish) during the breakfast was so delicious!

Dear Guest, Thank you for your kind words regarding your recent stay at Maison Sofia - MGallery Collection. We are delighted to hear that you enjoyed the room upgrade and found the mattress comfortable. It is wonderful to know that you appreciated our breakfast offerings, particularly the fish. Your compliments will certainly be shared with our reservation team. We look forward to welcoming you back to our hotel in the future. Best regards, Maison Sofia Hotel Team

Very Disappointing and Unprofessional Handling of a complaint

トリップアドバイザーの評価 1.0/5

Travel21015154148 トリップアドバイザー認証口コミ

We stayed at this hotel for a weekend in September, hoping for a relaxing, quiet break. Unfortunately, it turned into the opposite. Without any prior notice, the hotel hosted a very loud wedding party on Saturday night. The music and noise went on well past midnight, and we were never informed in advance. Had we known, we would have booked elsewhere. When we complained at reception, we were told the hotel was fully booked. Around 10 p.m., they offered us another room due to a cancellation — but it was on the street side and had only one queen bed, which didn’t match our booking. By that time, we were already ready for bed, and the offer wasn’t suitable. The next morning, we were promised a discount, but nothing was ever processed. Booking.com tried to assist, but the hotel never replied — which is extremely unprofessional. The hotel itself could be nice, but the lack of communication and accountability from management left a very bad impression. Definitely not the peaceful stay we expected.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Dellan Doichev Rooms Division Manager

Excellent

トリップアドバイザーの評価 5.0/5

Bjkkent トリップアドバイザー認証口コミ

This hotel is absolutely excellent! The room, facilities, the spa, the staff so what more can I say! If you are visiting Sofia you must stay here. I feel like a queen. Thank you ! A special thank you to the concierge who has helped me so much. Give the man a pay rise.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maison Sofia Team

very bad

トリップアドバイザーの評価 1.0/5

Venture58388871699 トリップアドバイザー認証口コミ

I stayed at this hotel on September and had a very unpleasant experience. During my stay, there was a wedding party with extremely loud music that went on late into the night. It was impossible to sleep, and despite contacting the reception several times, the staff ignored our complaints and did nothing to solve the problem. A hotel should guarantee guests basic comfort and quiet during the night, but here this was completely disregarded. If I had been informed in advance about the wedding, I would have chosen another place.Avoid this hotel!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kind regards, Gergana Gergova General Manager Maison Sofia-MGallery

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 11 件のレビュー 7.6/10 インターネット
  • 287 件のレビュー 8.1/10 朝食
  • 221 件のレビュー 5.2/10 清潔さ
  • 213 件のレビュー 7.9/10 ウェルネス・温泉エリア
  • 183 件のレビュー 7.6/10 設備

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