Mercure Hotel Luebeck City Center 3.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 981 件のレビュー

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Mercure Hotel Luebeck City Center - Image 1
Mercure Hotel Luebeck City Center - Image 2
Mercure Hotel Luebeck City Center - Image 3
Mercure Hotel Luebeck City Center - Image 4
Hansestrasse 3, 23558 LUBECK, Germany

説明

ホテルのその他の情報

  • The hotel is just a 5-minute walk from the city center.

  • All rooms have a coffee and tea station

  • Spacious rooms for the whole family

  • Limited free outdoor parking in front of the hotel

  • Free water dispenser in hotel lobby

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ホテル所在地

Mercure Hotel Luebeck City Center

Hansestrasse 3
23558 LUBECK
Germany

GPS:53.866064, 10.672163

電話番号
ファックス +49 451 880999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • Wifi
  • 朝食
  • バー
  • 全館禁煙

Willkommen im Ankerplatz

In Ankerplatz, the exclusive deli corner in our hotel, expect a fine selection of wines, cocktails and drinks. Terrace or lounge? Your choice. Perfect to end the day! We look forward to your visit!

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  981 件のレビュー

トリップアドバイザーの評価  4.0/5  412 件のレビュー

Not most inviting hotel.

トリップアドバイザーの評価 3.0/5

DavidJerseyCI Couples - トリップアドバイザー認証口コミ

Receptionist was not at all welcoming. First impressions important and she did not leave a good impression albeit she was more helpful later in evening when we needed some assistance. Parking is an issue if you need to use garage. Steep narrow entrance and need advanced driving skills to get into some of the places. The room we had (30) was off the garden seating area- access not from inside hotel. It was somewhat souless, had high ceilings and dimly lit. Not very inviting. Bed was however comfortable. Asked about changing room but advised only rooms available were underground ie this was the better option. Did not have breakfast as over €20 each which felt pricey. There is s nice bakery/cafe around corner and the bus/railway stations just across road. On plus side hotel is centrally located and really close to restaurants and old town. Also liked the glass bottles which you could fill up from a water dispenser in lobby. Good recycling policy although I suspect some people will complain about inconvenience.

Dear DavidJerseyCI, thank you very much for taking the time to share your experience and reviewing the Mercure Hotel Lübeck City Center. We deeply regret hearing, that your stay was overshadowed by the hotel service and are very sorry, that we were not able to fulfill our own aspiration in this regard. A friendly and natural service has the highest priority for us regarding our staff. We will check with the department in charge to discuss the situation you described. However, your comment will help us to uphold and control the standard of our hotel. Any recommendations for improvements will be taken for serious and are regarded as constructive critics for the benefit of our guests. We would be pleased, if you gave us the chance to convince you of all our services upon your next stay with us. Best wishes Claudia Bohnenstengel

お客さまの声 3.0/5

匿名 ファミリー - 確認済みレビュー すべて

部屋はきれいであったが、チェックインの時間が遅く、ウェルカムドリンクを翌日チェックアウト後に飲もうとしたが断られたのが残念でした。

Dear Mr. H., thank you for taking the time to tell us about your experience at the Mercure Hotel Luebeck City Center. We are sorry that your experience did not meet all of your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best wishes Claudia Bohnenstengel

Very pleasant stay, and good service

トリップアドバイザーの評価 5.0/5

222willemh Couples - トリップアドバイザー認証口コミ

We had a spacious ("privilige") room, new, quiet (even though room was facing the busstation). Good breakfast. Upon departure, we left some valuables in our room, the staff was very helpful in arranging the return of our belongings by mailing it to our home.

City location with its problems

トリップアドバイザーの評価 3.0/5

ettelbruck Couples - トリップアドバイザー認証口コミ

We stayed here just mere nine hours, in between Travemünde harbour and Luxembourg. Late arrival is same thing as parking problem, no legal streetside spots, parking garage is from 60s, really awful for modern cars. Near railway station and streetside room: noice! Room itself was nice and breakfast good.

Very pleasant long weekend

トリップアドバイザーの評価 4.0/5

Navigate01773179689 Friends getaway - トリップアドバイザー認証口コミ

We Traveled to Lübeck on the train, the hotel is a five minute walk from the station. We were a group and took five rooms, which were very clean, the staff were polite and helpful, Breakfast was a buffet with everything you could want, even scrambled eggs that you could order. The only problem was WiFi which was more off than on. It was impossible to upload data and keep in touch with Family, quite disappointing.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 699 件のレビュー 7.5/10 客室
  • 612 件のレビュー 9.2/10 サービス
  • 16 件のレビュー 6.2/10 インターネット
  • 445 件のレビュー 7.5/10 朝食
  • 242 件のレビュー 7.6/10 清潔さ
  • 196 件のレビュー 4.6/10 お値打ち度

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