Mercure Rockhampton 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 301 comentários

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Mercure Rockhampton - Image 1
Mercure Rockhampton - Image 2
Mercure Rockhampton - Image 3
Mercure Rockhampton - Image 4
86 Victoria Parade, 4700 ROCKHAMPTON, Austrália

Descrição

Extras do hotel

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

As nossas opções de alojamento

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Localização do hotel

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Austrália

GPS:-23.3736, 150.5101

Telefone
Fax +61 7 4927 1615

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Pequeno-almoço
  • Salas de reunião

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.0/5  301 comentários

Classificação do TripAdvisor  3.6/5  1.256 comentários

Mediocre Mercure

Nota Tripadvisor 2.0/5

Fearless34457923509 Avaliação com certificação TripAdvisor

Never believe what the photos tell you. Stopped for an overnight stay , booked through Booking.com at least 2 months prior as we wanted a hotel with a restaurant. Arrived early and pleasantly greeted etc only to find restaurant closed on a Sunday. Try finding somewhere in the CBD of Rockhampton that is open ! Thank goodness we found the good old Criterion down the road. The service, smiles, food, plus the manager showed us the accommodation that was available, hence next time we shall be staying either there or somewhere else. Sorry Mercure, but your rooms were mouldy, bathroom fittings were corroded, in a nutshell the maintenance needs to be addressed. Breakfast was well presented but certainly not worth $28 a head. Certainly would not recommend Accor Mercure Rockhampton . Perhaps a little more attention to detail wouldn’t go amiss.

Dear Irene, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you were greeted warmly upon arrival; however, we regret that your experience did not meet your expectations. We apologize for the inconvenience regarding the restaurant being closed on Sundays. We understand and appreciate your honest feedback regarding your comments about the room condition and have organised maintenance and housekeeping to rectify these issues. We take maintenance issues seriously and are committed to ensuring a comfortable environment for our guests. We appreciate your feedback and hope that you will consider giving us another opportunity in the future. Kind regards, Shona Kapernick Duty Manager

Vernünftiges Hotel in guter Lage

Nota Tripadvisor 4.0/5

Fredionline Avaliação com certificação TripAdvisor

Es handelt sich um ein typisches Mercure Hotel. Geräumige Zimmer, Bad (leider mit Badewanne und Duschabtrennung) und üblicher Ausstattung (2 Tassen etc.) mit Balkon. Die Fotos mit Pool sind sehr vortelhaft aufgenommen.

Dear Fred, Thank you for reviewing your stay. We are pleased that you enjoyed the spacious rooms and the amenities. We understand that our bathrooms do need updating, and we are currently working on a renovation project to upgrade the facilities for our guests. Thank you for your valuable feedback and we hope you can visit us again. Kind regards, Shona Kapernick Duty Manager

Mercure à eviter

Nota Tripadvisor 2.0/5

Thibault M Avaliação com certificação TripAdvisor

Malgré mon statut Diamond, aucune attention ( comme j ai droit à chaque fois ailleurs chez Accor, petit mot du directeur, chocolat, vin…) si ce n est un surclassement nul dans une chambre à côté de l ascenseur, et hormis 3 capsules de café, rien de mieux que chambre normale, car pas de chaussons etc) Hôtel très bruyant Petit déjeuner finissant le lundi à 9 h, pour des clients en vacances c est inadmissible, et à 8h40, il ne reste plus beaucoup de denrées, il fallait tout réclamer, Je dors plus de 100 nuits par an dans les Mercure, partout dans le monde, c’est l un des plus mauvais, il ne mérite que 2 ou 3 étoiles à peine

Dear Thibault M, Thank you for taking the time to share your experience at Mercure Rockhampton. We sincerely regret that your stay did not meet your expectations, particularly regarding the benefits associated with your Diamond status. We strive to provide quality service and to appropriately recognize our loyal customers. We have taken note of your comments regarding noise and breakfast. Our team works hard to maintain a comfortable and welcoming environment for all our guests, and we appreciate your remarks concerning the supply of breakfast items. Service hours are set to accommodate the majority of our customers, but we understand that this may not suit everyone. Your feedback is valuable and will be taken into account to improve our future services. We hope to have the opportunity to welcome you again and to provide you with an experience more in line with your expectations. Kind regards, Shona Kapernick Duty Manager

Good place to stay

Nota Tripadvisor 4.0/5

Shirley B Avaliação com certificação TripAdvisor

This hotel is in a great location and walkable to the CBD and cafes and restaurants in the area. The room was a little tired but very clean.

Dear Shirley B, Thank you for your kind feedback. We are pleased to hear that you enjoyed our prime location and found your room to be clean. Your comments regarding the room condition will be taken into consideration as we continuously strive to enhance our guest experience. I hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

Excelente

Nota Tripadvisor 4.0/5

TiagoFracchetta Avaliação com certificação TripAdvisor

O hotel é muito bom! Quartos grandes, ótimas instalações e equipe excelente. A cidade não tem muitos atrativo mas sua localização é excelente, próximo e bons restaurantes da cidade. Indicaria o mesmo!

Hello TiagoFracchetta, Thank you for your wonderful feedback. I hope we can welcome you back again soon. Regards, Karley Beasy Hotel Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 213 comentários 8.4/10 Localização
  • 440 comentários 5.7/10 Quarto
  • 250 comentários 8.1/10 Serviço
  • 6 comentários 8.3/10 Internet
  • 220 comentários 5.1/10 Conforto
  • 179 comentários 5.2/10 Limpeza
  • 114 comentários 3.3/10 Comodidades
  • 83 comentários 7/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.