Mercure Rockhampton 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 288 comentários

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Mercure Rockhampton - Image 1
Mercure Rockhampton - Image 2
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86 Victoria Parade, 4700 ROCKHAMPTON, Austrália

Descrição

Extras do hotel

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

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Localização do hotel

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Austrália

GPS:-23.3736, 150.5101

Telefone
Fax +61 7 4927 1615

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Pequeno-almoço
  • Salas de reunião

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Saber mais

Classificação ALL  4.0/5  288 comentários

Classificação do TripAdvisor  3.6/5  1.254 comentários

Mercure à eviter

Nota Tripadvisor 2.0/5

Thibault M Avaliação com certificação TripAdvisor

Malgré mon statut Diamond, aucune attention ( comme j ai droit à chaque fois ailleurs chez Accor, petit mot du directeur, chocolat, vin…) si ce n est un surclassement nul dans une chambre à côté de l ascenseur, et hormis 3 capsules de café, rien de mieux que chambre normale, car pas de chaussons etc) Hôtel très bruyant Petit déjeuner finissant le lundi à 9 h, pour des clients en vacances c est inadmissible, et à 8h40, il ne reste plus beaucoup de denrées, il fallait tout réclamer, Je dors plus de 100 nuits par an dans les Mercure, partout dans le monde, c’est l un des plus mauvais, il ne mérite que 2 ou 3 étoiles à peine

Dear Thibault M, Thank you for taking the time to share your experience at Mercure Rockhampton. We sincerely regret that your stay did not meet your expectations, particularly regarding the benefits associated with your Diamond status. We strive to provide quality service and to appropriately recognize our loyal customers. We have taken note of your comments regarding noise and breakfast. Our team works hard to maintain a comfortable and welcoming environment for all our guests, and we appreciate your remarks concerning the supply of breakfast items. Service hours are set to accommodate the majority of our customers, but we understand that this may not suit everyone. Your feedback is valuable and will be taken into account to improve our future services. We hope to have the opportunity to welcome you again and to provide you with an experience more in line with your expectations. Kind regards, Shona Kapernick Duty Manager

Good place to stay

Nota Tripadvisor 4.0/5

Shirley B Avaliação com certificação TripAdvisor

This hotel is in a great location and walkable to the CBD and cafes and restaurants in the area. The room was a little tired but very clean.

Dear Shirley B, Thank you for your kind feedback. We are pleased to hear that you enjoyed our prime location and found your room to be clean. Your comments regarding the room condition will be taken into consideration as we continuously strive to enhance our guest experience. I hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

On our way back to Brisbane from our Outback adventure

Nota Tripadvisor 4.0/5

Citizengastronaut Avaliação com certificação TripAdvisor

We stayed after our trip in the Queensland outback. Reception we just arrived from Clermont by car at 14-00 hour. We were told the room would take a little while before being ready, so we went for a walk in the CBD, and someone would call us on mobile came back at 15.30 to reception but nobody called us! Got the room key and went to our room which was adequate for a Mercure property but needs a lift . We ate in the restaurant and had breakfast service was good, and food came as per menu description. On last evening of Sunday, we went out and put the signage on door handle our room wasn't refresh so we spoke to a housekeeper, but they were too busy and finally at 15. 30 hours caught the eye of person that is wait staff doing rooms, we gave our rubbish and ask for new bathroom towels but no explanation why the room was done. Overall, the stay was good, dining room and kitchen excellent, room when we arrived aircon not working properly but after several the Head Houskeeper fix it, very professional. Meet and greet at reception needs for staff training but most of stay was enjoyable and location is great.

Dear Citizengastronaut, Thank you for taking the time to leave us a review. We're delighted to hear that your stay was enjoyable, and our location suited your needs. At Mercure Rockhampton, we strive to provide each and every guest with a pleasant stay, so we understand your disappointment with the communication upon check in and again with your room service. We will certainly discuss this with the team and use your feedback to make improvements in this area. Thanks again for your review, and we hope you come back to stay with us soon! Sincerely, Karley Beasy Mercure Rockhampton

Overnight stop

Nota Tripadvisor 5.0/5

Nomad5768 Romântica - Avaliação com certificação TripAdvisor

What a fantastic overnight stay! We were delighted to use our complimentary Accor Plus night and even more so to be pleasantly surprised with an upgrade to a spacious King Suite, especially given the hotel was fully booked. While the room was a little dated, it was exceptionally comfortable with all the extra space. Our dining experiences were equally impressive. Both dinner and breakfast were delicious, and the service was consistently excellent. A special mention goes to Jamie in the Dining Room, who was truly an asset and made our meals even more enjoyable!

Hi Nomad5768, Thank you for such a wonderful review! I am so pleased you enjoyed your stay and dining experience with us. I will ensure your feedback is shared with the team. I hope we can welcome you back again soon. Kind regards, Shona Kapernick Duty Manager

Excelente

Nota Tripadvisor 4.0/5

TiagoFracchetta Avaliação com certificação TripAdvisor

O hotel é muito bom! Quartos grandes, ótimas instalações e equipe excelente. A cidade não tem muitos atrativo mas sua localização é excelente, próximo e bons restaurantes da cidade. Indicaria o mesmo!

Hello TiagoFracchetta, Thank you for your wonderful feedback. I hope we can welcome you back again soon. Regards, Karley Beasy Hotel Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 213 comentários 8.2/10 Localização
  • 437 comentários 5.6/10 Quarto
  • 243 comentários 8/10 Serviço
  • 6 comentários 8.3/10 Internet
  • 221 comentários 4.9/10 Conforto
  • 179 comentários 5.3/10 Limpeza
  • 115 comentários 3.1/10 Comodidades
  • 84 comentários 6.9/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.