Mercure Rockhampton 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 288

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86 Victoria Parade, 4700 ROCKHAMPTON, Australia

Opis

O hotelu

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Nasze pokoje

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Lokalizacja hotelu

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

Pozycja GPS:-23.3736, 150.5101

Telefon
Faks +61 7 4927 1615

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Sale konferencyjne

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 288

Ocena TripAdvisor  3.6/5  Liczba opinii: 1 254

Good place to stay

Ocena na stronie TripAdvisor 4.0/5

Shirley B Opinia zatwierdzona w TripAdvisor

This hotel is in a great location and walkable to the CBD and cafes and restaurants in the area. The room was a little tired but very clean.

Dear Shirley B, Thank you for your kind feedback. We are pleased to hear that you enjoyed our prime location and found your room to be clean. Your comments regarding the room condition will be taken into consideration as we continuously strive to enhance our guest experience. I hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

On our way back to Brisbane from our Outback adventure

Ocena na stronie TripAdvisor 4.0/5

Citizengastronaut Opinia zatwierdzona w TripAdvisor

We stayed after our trip in the Queensland outback. Reception we just arrived from Clermont by car at 14-00 hour. We were told the room would take a little while before being ready, so we went for a walk in the CBD, and someone would call us on mobile came back at 15.30 to reception but nobody called us! Got the room key and went to our room which was adequate for a Mercure property but needs a lift . We ate in the restaurant and had breakfast service was good, and food came as per menu description. On last evening of Sunday, we went out and put the signage on door handle our room wasn't refresh so we spoke to a housekeeper, but they were too busy and finally at 15. 30 hours caught the eye of person that is wait staff doing rooms, we gave our rubbish and ask for new bathroom towels but no explanation why the room was done. Overall, the stay was good, dining room and kitchen excellent, room when we arrived aircon not working properly but after several the Head Houskeeper fix it, very professional. Meet and greet at reception needs for staff training but most of stay was enjoyable and location is great.

Dear Citizengastronaut, Thank you for taking the time to leave us a review. We're delighted to hear that your stay was enjoyable, and our location suited your needs. At Mercure Rockhampton, we strive to provide each and every guest with a pleasant stay, so we understand your disappointment with the communication upon check in and again with your room service. We will certainly discuss this with the team and use your feedback to make improvements in this area. Thanks again for your review, and we hope you come back to stay with us soon! Sincerely, Karley Beasy Mercure Rockhampton

Overnight stop

Ocena na stronie TripAdvisor 5.0/5

Nomad5768 Couples - Opinia zatwierdzona w TripAdvisor

What a fantastic overnight stay! We were delighted to use our complimentary Accor Plus night and even more so to be pleasantly surprised with an upgrade to a spacious King Suite, especially given the hotel was fully booked. While the room was a little dated, it was exceptionally comfortable with all the extra space. Our dining experiences were equally impressive. Both dinner and breakfast were delicious, and the service was consistently excellent. A special mention goes to Jamie in the Dining Room, who was truly an asset and made our meals even more enjoyable!

Hi Nomad5768, Thank you for such a wonderful review! I am so pleased you enjoyed your stay and dining experience with us. I will ensure your feedback is shared with the team. I hope we can welcome you back again soon. Kind regards, Shona Kapernick Duty Manager

Pleasantly suprised

Ocena na stronie TripAdvisor 5.0/5

Danielle F Opinia zatwierdzona w TripAdvisor

I was apprehensive after reading a fair few bad reviews but my friends and I were pleasantly suprised at our recent stay. The room was clean, bed was comfortable, buffet breakfast was great, service was lovely! The bathroom was dated but otherwise everything was great!

Hi Danielle, Thank you for your wonderful review. We are very pleased to hear that you enjoyed the cleanliness and comfort of your room. Here at Mercure Rockhampton, we strive to ensure that our guests have the best experience possible and we’re glad to know that you had a great stay with us. We appreciate your feedback and hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

Completely Unimpressed

Ocena na stronie TripAdvisor 2.0/5

MichelleS4206 Couples - Opinia zatwierdzona w TripAdvisor

This hotel needs a complete refurb to bring it into the 21st century. Not just newer carpets. I have some mobility limitations but none that have caused me to feel unsafe or at a disadvantage before. ie: A handle is in the bath tub, as the shower is at the far end of the tub. Getting in is reasonably simple but getting out safely is another matter. Needs an extra rail. They know there is an issue as they supply a non slip old style rubber mat and put up a warning. None of this works if you are short and have knee issues, At the time of booking we paid in advance for breakfast IN the hotel. To discover on arrival the restaurant isn't actually in the hotel, its next door up at least one level and has no lift for those who can not use stairs. NOTE: There is internal access via a lift and covered walkway if accompanied by a staff member (apparently the walkway can be unsafe, hence being accompanied) but that is not available if there is a conference on in the hotel - Gee we can inconvenience our guests who in good faith have pre-paid, but not the conference visitors! We ended up using uber eats for dinner and leaving early to find breakfast in a cafe in Rockampton. No apology and no offer of a refund for the not accessible breakfast. Admit we didn't ask for one, but that is the hospitable thing to do when they advertise and its only available to some. The online photos are out of date by years. The pool looks bright blue and stunning, but its so old the blue is now 50+-% black where I assume the paint has worn away. The only positive? We had only booked for one night

Hi Michelle S, Thank you for your feedback, we appreciate you taking the time to let us know your thoughts. We understand that our hotel did not provide the experience you expected and are sorry to hear you didn't feel comfortable getting out of the shower. We do have some of our City View rooms with walk-in showers and would have organised one for you had we known of the issue. We can also understand the frustration at not being able to access the restaurant without the use of stairs because of the conference on that day, this was completely unavoidable as the room was booked for the day. Please know that our conference guests are also paying guests and have paid for the use of that room and are offered the same courtesy as our hotel guests. At Mercure Rockhampton, we strive to provide a comfortable stay for all of our guests and are saddened to learn that we didn't achieved this during your visit. If you would like to speak about this directly, please do not hesitate to contact us. As always, we value feedback from our guests and will continue working hard to ensure a pleasant stay for everyone. Kind regards, Shona Kapernick Duty Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 213 Liczba opinii 8.2/10 Lokalizacja
  • 437 Liczba opinii 5.6/10 Pokój
  • 243 Liczba opinii 8/10 Obsługa
  • 6 Liczba opinii 8.3/10 Internet
  • 221 Liczba opinii 4.9/10 Komfort
  • 179 Liczba opinii 5.3/10 Czystość
  • 115 Liczba opinii 3.1/10 Udogodnienia
  • 84 Liczba opinii 6.9/10 Śniadanie

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