Mercure Rockhampton 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 302

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86 Victoria Parade, 4700 ROCKHAMPTON, Australia

Opis

O hotelu

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Nasze pokoje

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Lokalizacja hotelu

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

Pozycja GPS:-23.3736, 150.5101

Telefon
Faks +61 7 4927 1615

Dojazd i transport

Usługi hotelowe

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Na miejscu
  • Basen
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Sale konferencyjne

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 302

Ocena TripAdvisor  3.6/5  Liczba opinii: 1 256

Mediocre Mercure

Ocena na stronie TripAdvisor 2.0/5

Fearless34457923509 Opinia zatwierdzona w TripAdvisor

Never believe what the photos tell you. Stopped for an overnight stay , booked through Booking.com at least 2 months prior as we wanted a hotel with a restaurant. Arrived early and pleasantly greeted etc only to find restaurant closed on a Sunday. Try finding somewhere in the CBD of Rockhampton that is open ! Thank goodness we found the good old Criterion down the road. The service, smiles, food, plus the manager showed us the accommodation that was available, hence next time we shall be staying either there or somewhere else. Sorry Mercure, but your rooms were mouldy, bathroom fittings were corroded, in a nutshell the maintenance needs to be addressed. Breakfast was well presented but certainly not worth $28 a head. Certainly would not recommend Accor Mercure Rockhampton . Perhaps a little more attention to detail wouldn’t go amiss.

Dear Irene, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you were greeted warmly upon arrival; however, we regret that your experience did not meet your expectations. We apologize for the inconvenience regarding the restaurant being closed on Sundays. We understand and appreciate your honest feedback regarding your comments about the room condition and have organised maintenance and housekeeping to rectify these issues. We take maintenance issues seriously and are committed to ensuring a comfortable environment for our guests. We appreciate your feedback and hope that you will consider giving us another opportunity in the future. Kind regards, Shona Kapernick Duty Manager

Good place to stay

Ocena na stronie TripAdvisor 4.0/5

Shirley B Opinia zatwierdzona w TripAdvisor

This hotel is in a great location and walkable to the CBD and cafes and restaurants in the area. The room was a little tired but very clean.

Dear Shirley B, Thank you for your kind feedback. We are pleased to hear that you enjoyed our prime location and found your room to be clean. Your comments regarding the room condition will be taken into consideration as we continuously strive to enhance our guest experience. I hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

On our way back to Brisbane from our Outback adventure

Ocena na stronie TripAdvisor 4.0/5

Citizengastronaut Opinia zatwierdzona w TripAdvisor

We stayed after our trip in the Queensland outback. Reception we just arrived from Clermont by car at 14-00 hour. We were told the room would take a little while before being ready, so we went for a walk in the CBD, and someone would call us on mobile came back at 15.30 to reception but nobody called us! Got the room key and went to our room which was adequate for a Mercure property but needs a lift . We ate in the restaurant and had breakfast service was good, and food came as per menu description. On last evening of Sunday, we went out and put the signage on door handle our room wasn't refresh so we spoke to a housekeeper, but they were too busy and finally at 15. 30 hours caught the eye of person that is wait staff doing rooms, we gave our rubbish and ask for new bathroom towels but no explanation why the room was done. Overall, the stay was good, dining room and kitchen excellent, room when we arrived aircon not working properly but after several the Head Houskeeper fix it, very professional. Meet and greet at reception needs for staff training but most of stay was enjoyable and location is great.

Dear Citizengastronaut, Thank you for taking the time to leave us a review. We're delighted to hear that your stay was enjoyable, and our location suited your needs. At Mercure Rockhampton, we strive to provide each and every guest with a pleasant stay, so we understand your disappointment with the communication upon check in and again with your room service. We will certainly discuss this with the team and use your feedback to make improvements in this area. Thanks again for your review, and we hope you come back to stay with us soon! Sincerely, Karley Beasy Mercure Rockhampton

Overnight stop

Ocena na stronie TripAdvisor 5.0/5

Nomad5768 Couples - Opinia zatwierdzona w TripAdvisor

What a fantastic overnight stay! We were delighted to use our complimentary Accor Plus night and even more so to be pleasantly surprised with an upgrade to a spacious King Suite, especially given the hotel was fully booked. While the room was a little dated, it was exceptionally comfortable with all the extra space. Our dining experiences were equally impressive. Both dinner and breakfast were delicious, and the service was consistently excellent. A special mention goes to Jamie in the Dining Room, who was truly an asset and made our meals even more enjoyable!

Hi Nomad5768, Thank you for such a wonderful review! I am so pleased you enjoyed your stay and dining experience with us. I will ensure your feedback is shared with the team. I hope we can welcome you back again soon. Kind regards, Shona Kapernick Duty Manager

Pleasantly suprised

Ocena na stronie TripAdvisor 5.0/5

Danielle F Opinia zatwierdzona w TripAdvisor

I was apprehensive after reading a fair few bad reviews but my friends and I were pleasantly suprised at our recent stay. The room was clean, bed was comfortable, buffet breakfast was great, service was lovely! The bathroom was dated but otherwise everything was great!

Hi Danielle, Thank you for your wonderful review. We are very pleased to hear that you enjoyed the cleanliness and comfort of your room. Here at Mercure Rockhampton, we strive to ensure that our guests have the best experience possible and we’re glad to know that you had a great stay with us. We appreciate your feedback and hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 213 Liczba opinii 8.4/10 Lokalizacja
  • 440 Liczba opinii 5.7/10 Pokój
  • 250 Liczba opinii 8.1/10 Obsługa
  • 6 Liczba opinii 8.3/10 Internet
  • 220 Liczba opinii 5.1/10 Komfort
  • 179 Liczba opinii 5.2/10 Czystość
  • 114 Liczba opinii 3.3/10 Udogodnienia
  • 83 Liczba opinii 7/10 Śniadanie

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