Mercure Rockhampton 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.0/5 288 opiniones

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Mercure Rockhampton - Image 1
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86 Victoria Parade, 4700 ROCKHAMPTON, Australia

Descripción

Extras del hotel

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

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Localización del hotel

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Teléfono
Fax +61 7 4927 1615

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Restaurante
  • Gimnasio
  • Wifi
  • Desayuno
  • Salas de reunión

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.0/5  288 opiniones

Valoración de TripAdvisor  3.6/5  1.254 opiniones

Mercure à eviter

Nota de Tripadvisor 2.0/5

Thibault M Valoración certificada de TripAdvisor

Malgré mon statut Diamond, aucune attention ( comme j ai droit à chaque fois ailleurs chez Accor, petit mot du directeur, chocolat, vin…) si ce n est un surclassement nul dans une chambre à côté de l ascenseur, et hormis 3 capsules de café, rien de mieux que chambre normale, car pas de chaussons etc) Hôtel très bruyant Petit déjeuner finissant le lundi à 9 h, pour des clients en vacances c est inadmissible, et à 8h40, il ne reste plus beaucoup de denrées, il fallait tout réclamer, Je dors plus de 100 nuits par an dans les Mercure, partout dans le monde, c’est l un des plus mauvais, il ne mérite que 2 ou 3 étoiles à peine

Dear Thibault M, Thank you for taking the time to share your experience at Mercure Rockhampton. We sincerely regret that your stay did not meet your expectations, particularly regarding the benefits associated with your Diamond status. We strive to provide quality service and to appropriately recognize our loyal customers. We have taken note of your comments regarding noise and breakfast. Our team works hard to maintain a comfortable and welcoming environment for all our guests, and we appreciate your remarks concerning the supply of breakfast items. Service hours are set to accommodate the majority of our customers, but we understand that this may not suit everyone. Your feedback is valuable and will be taken into account to improve our future services. We hope to have the opportunity to welcome you again and to provide you with an experience more in line with your expectations. Kind regards, Shona Kapernick Duty Manager

Good place to stay

Nota de Tripadvisor 4.0/5

Shirley B Valoración certificada de TripAdvisor

This hotel is in a great location and walkable to the CBD and cafes and restaurants in the area. The room was a little tired but very clean.

Dear Shirley B, Thank you for your kind feedback. We are pleased to hear that you enjoyed our prime location and found your room to be clean. Your comments regarding the room condition will be taken into consideration as we continuously strive to enhance our guest experience. I hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

On our way back to Brisbane from our Outback adventure

Nota de Tripadvisor 4.0/5

Citizengastronaut Valoración certificada de TripAdvisor

We stayed after our trip in the Queensland outback. Reception we just arrived from Clermont by car at 14-00 hour. We were told the room would take a little while before being ready, so we went for a walk in the CBD, and someone would call us on mobile came back at 15.30 to reception but nobody called us! Got the room key and went to our room which was adequate for a Mercure property but needs a lift . We ate in the restaurant and had breakfast service was good, and food came as per menu description. On last evening of Sunday, we went out and put the signage on door handle our room wasn't refresh so we spoke to a housekeeper, but they were too busy and finally at 15. 30 hours caught the eye of person that is wait staff doing rooms, we gave our rubbish and ask for new bathroom towels but no explanation why the room was done. Overall, the stay was good, dining room and kitchen excellent, room when we arrived aircon not working properly but after several the Head Houskeeper fix it, very professional. Meet and greet at reception needs for staff training but most of stay was enjoyable and location is great.

Dear Citizengastronaut, Thank you for taking the time to leave us a review. We're delighted to hear that your stay was enjoyable, and our location suited your needs. At Mercure Rockhampton, we strive to provide each and every guest with a pleasant stay, so we understand your disappointment with the communication upon check in and again with your room service. We will certainly discuss this with the team and use your feedback to make improvements in this area. Thanks again for your review, and we hope you come back to stay with us soon! Sincerely, Karley Beasy Mercure Rockhampton

Overnight stop

Nota de Tripadvisor 5.0/5

Nomad5768 En pareja - Valoración certificada de TripAdvisor

What a fantastic overnight stay! We were delighted to use our complimentary Accor Plus night and even more so to be pleasantly surprised with an upgrade to a spacious King Suite, especially given the hotel was fully booked. While the room was a little dated, it was exceptionally comfortable with all the extra space. Our dining experiences were equally impressive. Both dinner and breakfast were delicious, and the service was consistently excellent. A special mention goes to Jamie in the Dining Room, who was truly an asset and made our meals even more enjoyable!

Hi Nomad5768, Thank you for such a wonderful review! I am so pleased you enjoyed your stay and dining experience with us. I will ensure your feedback is shared with the team. I hope we can welcome you back again soon. Kind regards, Shona Kapernick Duty Manager

Pleasantly suprised

Nota de Tripadvisor 5.0/5

Danielle F Valoración certificada de TripAdvisor

I was apprehensive after reading a fair few bad reviews but my friends and I were pleasantly suprised at our recent stay. The room was clean, bed was comfortable, buffet breakfast was great, service was lovely! The bathroom was dated but otherwise everything was great!

Hi Danielle, Thank you for your wonderful review. We are very pleased to hear that you enjoyed the cleanliness and comfort of your room. Here at Mercure Rockhampton, we strive to ensure that our guests have the best experience possible and we’re glad to know that you had a great stay with us. We appreciate your feedback and hope we can welcome you back again. Kind regards, Shona Kapernick Duty Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 213 opiniones 8.2/10 Ubicación
  • 437 opiniones 5.6/10 Habitación
  • 243 opiniones 8/10 Servicio
  • 6 opiniones 8.3/10 Internet
  • 221 opiniones 4.9/10 Comodidad
  • 179 opiniones 5.3/10 Limpieza
  • 115 opiniones 3.1/10 Instalaciones
  • 84 opiniones 6.9/10 Desayuno

Ofrecido por Trustyou

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.