Fairmont El San Juan Hotel 5 Sterne

I’m an Accor loyalty member and have stayed in many Fairmont properties, but I have never been treated so royally as at this Fairmont resort in San Juan. The check in desk even called out the manager on duty to personally welcome us and the hotel later gave us a special gift when they found out we were celebrating our 40th wedding anniversary. We were there, last week of Feb to March 2. Every staff member we interacted with (front desk, valet, housekeeping, restaurant, pool/beach staff) was gracious, friendly, and helpful. (by my experience, that is not always the example at resort properties in other hotel chains). For example, one evening, I put in a request for some extra coffee pods in our room (thinking that housekeeping would refresh the supply the next day), but a few minutes later someone delivered them to our room! The bartenders at the Chandelier (lobby) bar were REAL bartenders who knew their liquors and how to make sophisticated cocktails at the level of some (expensive high-class) cocktail bars in other cities; in other words, that bar doesn't make the usual watered-down touristy drinks you might expect at a beach resort. The beach staff are very hardworking, guiding guests to beach chairs, moving chairs and umbrellas if needed. (they frequently have to actually dig holes to insert your umbrella, so take some tip money because they deserve it). Some comments (not criticisms) about features of the Oceanview King room (in the Grand Tower) that may be helpful: -- The room is exactly as pictured on the website. -- The large window (with a beautiful view) does not open. -- The bathroom is small and can really only be used by one person at a time. -- Nowhere in the room to hang your swimsuits to dry. -- No minibar – it’s a real minifridge -- See my photos for a map of the property and current hours/info about resort facilities and dining options. -- An alternative to Cana’s buffet breakfast is the El Bistro coffee bar/heat-up/grab-and-go in the lobby and also a Starbucks in the shops area. -- About taxi service to/from the airport: Taxi service to/from the airport is a flat rate based on area (OSJ, Isla Verde, or Condado, plus small fee for luggage). Very reasonable and reliable. Airport taxis are in a queue (no waiting) and this hotel can get a taxi from around the corner within a minute or two. Do not use an Uber to/from the airport– as the Uber that shows up (especially upon hotel departure) may not have enough baggage space. Two feedback/critiques for the hotel management: -- I suggest installing a retractable extendable clothesline in the shower (like in Accor’s Adagio ApartHotels) -- Post the resort’s map (the one you hand out) on your website – that would be SO helpful for people trying to figure where to book within the resort. Don't know when I'll be back to San Juan, but I'll definitely stay here.

I can’t not express the gratitude and admiration that I have for Damaris, Juan and Lidmaris by the pool with the braiding section . So humble and attentive if I ever go back is because of them. Thank you for my complimentary braid. The best guaranteed.

Das Hotel liegt, nach Zufahrt durch ein nicht ganz so attraktives Industriegebiet, direkt am Meer. Eine sehr attraktive Poollandschaft, sehr viele unterschiedliche Restaurants mit doch recht hohen Preisen, wie das Hotel auch, und ein phantastisches Innenleben mit Casino, Ballrooms, Bars sind ebenso positiv zu bewerten wie das sehr freundliche Personal. Die Zimmer und Flure benötigen jedoch dringend einer Sanierung. Für diese Lage und das Niveau müsste dich dringend etwas getan werden. Außerdem ist die Nähe zum Flughafen manchmal wegen des Lärms der startenden Maschinen etwas lästig.

sehr alte schlecht erhaltene Immobilie. Nicht genug Investitionen in Immobilie.

Lage: sehr laut durch startende Flugzeuge, direkt im Abflugstream. Hotel: inkometente Rezeption, schmutziger Strand, an einem Ende Ruinen. Viele Betrunkene am Wochenende. Baustelle nebenan und auf Gelände, täglich Arbeiten, Kreissäge etc. Demonstrierende Ex-Angestellte vor Hotel und am Strand. Angepriesendes Gym war nicht wirklich vorhanden. Zimmer: furchtbare Aussicht, egal in welche Richtung, lauter Kühlschrank, schmutzige Fenster, sehr kleines Bad, kein Balkon. Wie eigentlich jedes Mal: enttäuscht von Hilton Hotels.