Palazzo Tirso Hotel Cagliari - MGallery Collection 5 Sterne

Dear Mrs Regina G., thank you for taking the time to share your feedback with us. We are pleased to know that you found our reception team friendly and helpful, and we will be sure to share your kind words with them. We also truly appreciate your recognition of the team member at our rooftop restaurant who made a positive impression through her courtesy and attentiveness. At the same time, we are sincerely sorry to learn that other aspects of your experience did not meet your expectations. Providing warm, attentive, and professional service across all areas of the hotel is something we take very seriously, and we regret that your experience at the rooftop restaurant felt otherwise. We are equally concerned to read your comments regarding the spa, as tranquility, cleanliness, and a sense of wellbeing should always be at the heart of that experience. Please rest assured that your feedback will be shared with the relevant teams so that these points can be carefully reviewed and addressed. We truly value your comments, as they help us improve, and we hope to have the opportunity to welcome you back for a much more seamless and enjoyable stay in the future. Kind regards, Guest Relations Manager

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Palazzo Tirso Hotel Cagliari - MGallery Collection. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

Dear Michael S., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Zoran T., Thank you for taking the time to share your detailed feedback. We are truly pleased to read that you appreciated our beautiful location, the design of the hotel, the high standards of cleanliness, and especially the friendliness and dedication of our team. Your kind words about our staff mean a great deal to us. At the same time, we sincerely regret the issues you experienced during breakfast. What you described does not reflect the level of service we strive to provide, nor the standards associated with an Accor 5-star property. The lack of available items, delays in service, and organizational shortcomings you encountered are matters we take very seriously. Please rest assured that your feedback has been shared with our Food & Beverage team. We are carefully reviewing the points you raised to address both operational organization and staff training, ensuring a more efficient and seamless breakfast experience moving forward. We truly hope to have the opportunity to welcome you back in the future and provide you with the fully satisfying experience you deserve. Kind regards, Guest Relations Manager