Mercure Benidorm

Dear mamaof42014, Thank you very much for taking the time to share such a heartfelt and detailed review of your recent stay with us. We are truly delighted to know that your experience from the very moment you arrived was so positive and welcoming. It is always our aim to provide warm, attentive service, and we are pleased that our reception team made such a favorable impression and were able to accommodate your preferences. We are especially glad to hear that our breakfast offerings, room comfort, and overall cleanliness met and even exceeded your expectations. Your kind words regarding our team, who work diligently to ensure every area remains spotless and pleasant, are sincerely appreciated. It brings us particular joy to know that your stay was a comfortable and happy one for both you and your daughter. We strive to create an inclusive, stress-free environment for all of our guests, and we are honored that your daughter’s first experience abroad was a positive and memorable one. We very much look forward to welcoming you and your family back for another wonderful stay in the near future. Kind regards,

Dear Kenny, Thank you very much for taking the time to share your kind review of your recent stay at Mercure Benidorm. We are delighted to hear that you enjoyed our facilities and found the service to be excellent. It is also wonderful to know that our location suited your needs, offering both proximity to Playa del Mal Pas and a peaceful retreat from the bustling downtown area. We are especially pleased that our team was able to assist you with a packed breakfast on the day of your early departure. Providing thoughtful service and attention to detail is very important to us, and your recognition is greatly appreciated. We truly look forward to welcoming you back to Mercure Benidorm in the near future. Kind regards,

Dear Caroline, Thank you for sharing your review with us. We are really glad to know that you did appreciate our gastronomic selection and our convenient location near the Old Town and Poniente beach. Regarding the room inconvenient, we have a few disabled rooms which accomplish Spanish regulations for this type of room and hotel, based on Tourism and Accommodation establishment  regulations in Spain, and approved in this case by the Valencian Government. However, any suggestion or feedback received will definitely be taken into consideration for future improvements, specially for this kind of room, as we aim to provide a great experience to customers with mobility difficulties, offering them facilities which meet their needs. If there is any change that we can carry out to improve guest´s experience, rest assure we will consider it. Kind regards,

Dear Janice, Thank you very much for your kind words and for taking the time to share your experience. We are truly delighted to hear that you enjoyed your stay with us — from the comfort of your room and the quality of our breakfast, to the relaxed atmosphere and our selection of drinks. It is wonderful to know that you also had the opportunity to join one of our yoga sessions and found our location convenient for exploring the old town. Hope to have the opportunity to welcome you back for another memorable stay in the near future. Warm regards,

Dear Andrew, Thank you very much for taking the time to share your kind and thoughtful review. We are delighted to hear that your partner felt safe and relaxed during her stay while awaiting your arrival, and that both of you had a positive experience with us. It is always a pleasure to know that our team’s professionalism and attentiveness contributed to making your stay enjoyable. We are especially pleased to hear your praise for Miguel and Alfredo. Your recognition of their exceptional service and dedication means a great deal to us, and we will be sure to share your kind words with them. We are also grateful for your comments regarding our housekeeping team, who work diligently to ensure the comfort and cleanliness of our accommodations. We greatly look forward to welcoming you back later this year for another memorable stay. Warm regards,