Mercure Liege City Centre 4 звезды

Dear Nick, Thank you very much for taking the time to share your feedback following your recent stay at Mercure Liège City Centre. We are delighted to hear that you enjoyed your room and appreciated the friendliness of our staff. Your kind words are truly appreciated and will be shared with the team. We also thank you for your constructive comments regarding the restaurant service and the fitness room. We understand how important it is to have modern and accessible equipment, and please rest assured that we are currently reviewing our facilities to improve the guest experience. Your suggestions regarding the gym equipment and the weight range have been noted and will be considered in our future upgrade plans. We hope to have the pleasure of welcoming you back soon. Warm regards, The Mercure Liège City Centre Team

Dear Patricia, We appreciate your feedback. We are delighted that you found our hotel clean and our staff helpful during your stay. It is great to hear that you enjoyed the meals at our restaurant, where we take pride in serving a variety of tasty options for both breakfast and dinner. However, we regret to hear about the issue you had with the towel change policy. Though this is part of our ongoing initiatives as a eco-conscious hotel, we take note of comment. Additionally, our renovated rooms, including our Privilege, Superior, and Family rooms, are equipped with minibars for added convenience. Regarding the view from the backside, some rooms do face the inner courtyard and we always aim to acknowledge our guests' preferences. We also understand that adequate lighting is essential, and we will take your feedback into consideration. As for the twin beds, we apologize for any inconvenience. Our facilities are designed with our guests' safety and comfort in mind and we appreciate you bringing this matter to our attention. We hope to welcome you back. Season's Greetings, Vanessa SARI, General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the serene river view from the comfort of your room, found our bar's unique setting to your liking, and appreciated the convenience of our accessible parking facilities. It is wonderful that you felt at ease bringing along your bike and were able to benefit from the easy access our car park provides. We look forward to welcoming you again. Best wishes, Vanessa SARI, General Manager

Dear Guest, Thank you for taking the time to share your feedback. Our team strives to provide a warm and efficient service to all our guests, and we are truly saddened to learn that we fell short of our goal during your visit. We take such matters very seriously. Please rest assured that your comments will be shared with our team as an opportunity for us to review our service standards. While we never wish for our guests to have anything less than a stellar stay, we appreciate that you brought these concerns to our attention. We are committed to ensuring our guests experience the high level of hospitality that Mercure is known for, and we are disappointed that we did not meet these expectations on this occasion. We hope you will return for an improved experience in the future. Kind regards, Vanessa SARI, General Manager

Dear Guest, Thank you for taking the time to let us have your feedback concerning your visit to our hotel. We're delighted to hear that you appreciated the unique blend of modern amenities within our historical building and enjoyed your room's generous size. It's also wonderful to know that our location allowed for pleasant riverside strolls into the city center. We take pride in the authentic ambiance our monastery hall provides during breakfast and are glad it added to your experience. Regarding the mattress firmness, we strive to cater to various guest preferences and offer a pillow menu for added comfort. While bathrobes and slippers are a standard provision in our Privilege rooms, we're always happy to supply additional amenities upon request at reception. We hope the secured parking with charging points added a layer of convenience to your visit. We hope to welcome you back on a future occasion. Best wishes, Vanessa SARI, General Manager