Mercure Samarinda

Dear Valued Guest, Thank you for your great review! We're happy to hear that you enjoyed the food, the room, and that your kids loved the pool. We understand it can get a bit crowded during the holiday season, and we appreciate your understanding. We're sorry about the red bean and the hand soap issue, but we're glad it didn't cause too much trouble. Your feedback is important to us, and we'll make sure to address it. We look forward to welcoming you back soon! Warmest regards, Seto Marsono General Manager

Dear Valued Guest, Thank you so much for taking the time to share your breakfast experience with us! We’re delighted to hear that you enjoyed our central location inside City Centrum Mall, the wide variety of breakfast selections, and especially the ice cream machine—always a favorite! 🍦 Your kind words about the cleanliness of our venue and the helpfulness of our team truly mean a lot to us. We hope to welcome you back again soon for another pleasant visit, whether for breakfast or any other occasion. Warm regards, Seto Marsono General Manager

Dear Mr. Bambang B, Thank you so much for sharing your valuable feedback with us. We are delighted to hear that you found our team to be kind, friendly, and helpful. Providing exceptional service to our guests is our top priority, and it’s wonderful to know that we were able to meet your expectations in that regard. We genuinely appreciate you bringing up the points you mentioned. Please be assured that we are looking into your comments regarding the condition of the elevators and the surrounding area. Our team is committed to providing a comfortable and pleasant experience, and we will conduct a thorough review to ensure everything is in top shape. We hope to welcome you back to Mercure Hotel Samarinda soon and provide you with an even more enjoyable stay. Should you have any further concerns or suggestions, please don’t hesitate to reach out to us directly. Warm regards, Seto Marsono General Manager

Dear Value Guest, Thank you so much for your kind review! Thank you for your wonderful review! We’re delighted to hear that you had a comfortable stay and enjoyed our facilities. It’s also great to know that you had an exceptional dining experience at our restaurant. Your kind words will definitely be shared with our team, especially Mr. Adhi, Ms. Naning, and Ms. Vony. They will be thrilled to know they made a positive impact on your stay. We truly appreciate your support and look forward to welcoming you back soon! Sincerely yours, Seto Marsono General Manager

Dear Mr. Alfin Rinaldi, Thank you for sharing your feedback with us during your stay at Mercure Hotel Samarinda on our Tripadvisor page. We greatly appreciate your input, as it helps us ensure we are meeting the expectations of our valued guests. We sincerely apologize for the issues you've encountered with the entertainment options in your room. We understand the importance of reliable internet and a diverse selection of TV channels, especially during a longer stay. Please know that we are actively working with our team to improve both the internet speed and the availability of additional channels in our rooms. We also regret the inconvenience caused by the disruption to the TV channels on the second night of your stay. Rest assured, we are addressing this matter with our technical team to avoid any future occurrences. If there is anything we can do to enhance your experience for the remainder of your stay, please do not hesitate to reach out to us directly. We are here to ensure your comfort and satisfaction. Thank you for your understanding, and we hope to continue providing you with a pleasant experience here at Mercure Hotel Samarinda. Warm regards, Seto Marsono General Manager