21c Museum Hotel Lexington

outside of that.....valet was practically unrecognizable (we hoped we left the car w/ an actual valet--and he seemed a bit "out of it" at that) and about as helpful as the penguins on the roof (he did hold the door open after it slipped through my hands twice when trying to maneuver the luggage cart into the lobby). No one is in uniform so you assume you are talking to a hotel employee but they were very nice and no real issues there. Rooms were nice enough but nothing special (especially for the price) and clean. As has become the norm there was no service for our three day stay (ironically prices never decreased despite service decreasing) so if you needed new linens or whatever you had to request it. OH! & the most uncomfortable mattress I have ever experienced in a hotel anywhere. Despite being on one of the upper floors noise fr/ the streets below was a factor all evening long. To put it bluntly this place is to be applauded for repurposing a building but that is pretty much the extent of it.

We rented an event room for a welcome party for our son’s wedding. I don’t know who thought it was a good idea to have a continuous loop playing on the room monitor of young children abusing, and eventually killing, a chicken. If this is “art”, I’m sadly out of touch.

I recently visited this hotel while in town for a wedding. It is centrally located and my room had great views. Those are the positives. The hotel does not seem to have enough staff. The valet didn't offer to help me load or unload my car, much less hold open the front door next to his station. The front desk member took an internal call while checking me in and didn't offer any info or pleasantries. The rooms are sparse, that's the minimalist look, but the quality of the room furnishings is not that great. The sheets are a cotton/poly blend and feel cheap. The towels were no better than a bargain hotel brand. The room was clean and the housekeeping staff were the only personable team members encountered. All in all, for $299/night, I'd stay elsewhere. I didn't find any value in the cost of this room........

I stayed here on business. The reservation was made by my company, so I didn't have a choice on where I stayed. The hotel's claim to fame is the artwork displayed on the lower floors, kind of like an art museum. This is great and all if you like looking at artwork. While I appreciate artwork, I am not the type of person that visits museums and appreciates it the way some do. Therefore, this "benefit" is kind of lost on me. Also, much of the artwork is a tad inappropriate and sexual in nature. Due to this, the hotel doesn't really cater to families. With all of this said, all I can really do is focus on the hotel's basic amenities, and as a hotel, it really is just ok. I had a single queen room. The room was very small with a very narrow hallway leading to the bathroom which could be an issue for those that are claustrophobic. The bathroom itself is huge with a window in it. This is ok, except that the shade installed on the window doesn't really stop others from seeing too much of the guest while using the facilities or taking a shower. It is a sheer shade that doesn't provide any privacy at all. I was very uncomfortable with this. I would rather have a window that I can block out completely with a privacy shade. I mean, come on, it's a bathroom after all! The desk in the room is an after thought. The desk itself looks like it has been around for a few decades as it is really beaten to hell. I think people use it as a stand for their luggage more often than not. The chair is a basic hard plastic chair and not at all comfortable. If you plan on doing some work in your room, then maybe there are other rooms with something better. The single queen room is not adequate for getting work don. I like to connect my laptop to the room TV to watch things like Netflix and such. This hotel has that stupid locked down hotel entertainment system that doesn't allow you to access the HDMI ports. I was forced to watch everything on my laptop which made the TV completely useless to me. In this day and age, those proprietary lodging TV systems are obsolete and should be removed. At least give the guest the actual remote for the TV so that they can change the source input. Also, the room had no mini fridge. The only mini fridge was the mini bar, which I could care less about. Give me something to store my own drinks or leftovers in. For the high price of the room, this should be included. Not everything was bad. The free wifi was much faster than most other hotels offer. Also, the water pressure in the shower was surprisingly decent. While it wasn't as great as what you get at home, it at least felt like they weren't trying to save money on water usage at the customer's expense which is refreshing. Also, the numerous windows in the room allow a ton of daylight in which is also great (the bathroom window again just needs a complete privacy shade). And lastly the price. The price is too high for what you get. The fact that it has an integrated art museum is a useless benefit for someone who isn't an art lover, so for me it was a waste of money. Although, since my company paid for the room I am not too broken up about it.

The hotel is fine and it seems clean. There were a few times we were looking for someone and couldn’t find anyone for the valet or the front desk for a while. The bartender at the connecting restaurant had to go get them for us…. And i wish when we came in, someone would have explained how valet worked and where to go to see the museum galleries etc. we didn’t know what to expect. We also needed a fridge in our room for drinks but the only one available was one with a sensor that is pre stocked… i think that’s a nice feature since i needed a snack one night and went to that, but another fridge would be nice. Bathrooms are small but bright and large mirrors. Our housekeepers never came to clean our room either for the time of our stay…. Overall it fulfilled our needs as a plan to stay and the location was ideal