21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.7/5 1,471 reviews

21c Museum Hotel Durham - Image 1
21c Museum Hotel Durham - Image 2
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,471 reviews

TripAdvisor Rating  4.0/5  938 reviews

Well located to the Carolina Theatre

Customer review rating 4.0/5

Jay B. Couples - Confirmed reviews ALL

Drive 3.5 hours to Durham for The Dixie Dregs/Steve Morse Band show at The Carolina Theatre. The hotel was within walking distance of the venue, and multiple dining options.

Dear Mr. B., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive constructive & positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Needs alot of work.

Customer review rating 0.5/5

Rachel Friends - Confirmed reviews ALL

The hotel was generally old, rundown and not very clean. It was disappointing for a girls trip. There needs to be a tremendous amount of cleaning, maintenance and improvement. Our room was basically doused in lemon cleaner and the smell was completely overwhelming. I don’t think the rug had ever been cleaned and we could never get the lights to work correctly which is really frustrating at night time. You need lights! The elevators were gross and the hotel staff was fairly unprofessional. When arriving late in the evening, the valet was standing outside of the main door with 3 individuals with large dogs on choke/punch collars and did not move for us to enter. We were obviously interrupting and an inconvenience. This hotel does not check the boutiquey hotel vibe it aspires to. It’s completely underwhelming.

Dear Ms. B., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problems mentioned and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally assist booking your hotel reservation, offering a complimentary one-night stay on the hotel, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We truly appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Fine , need to have a refrigerator, microwave to use in the room , to keep medications and child’s milk cold.

Customer review rating 4.0/5

M G. M. Business - Confirmed reviews ALL

Very pleasant, quiet, nice and cozy atmosphere. Employees gets 5 stars rating and more. I Loved my stay there . Only one suggestion, please place a small refrigerator in the rooms beneath that bar area. I had no where store my grand child’s juice or milk, nor my emergency seizure medication which has to remain refrigerated.

Dear Ms. M., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive positive feedback. I will absolutely share your comments with our team and wanted to share we are almost finished installing mini refrigerators in all guest rooms. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Great Location

Customer review rating 5.0/5

Yolandra J. P. Business - Confirmed reviews ALL

I Loved the look and feel of my room! The Shower was Amazing!!!! The Bed was divine. Joy

Dear Yolandra Joy P., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Mediocre and way too expensive.

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

No water to buy, no refrigerator, very non-sound proof doors / rooms.

Dear Mr. Z., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

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Other web-users rate our hotel

  • 413 reviews 9.1/10 Location
  • 926 reviews 5/10 Room
  • 743 reviews 6.8/10 Service
  • 360 reviews 4.3/10 Comfort
  • 358 reviews 3.4/10 Amenities
  • 321 reviews 3.4/10 Cleanliness
  • 57 reviews 4.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.