21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.2/5 2,426 reviews

21c Museum Hotel Cincinnati - Image 1
21c Museum Hotel Cincinnati - Image 2
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,426 reviews

TripAdvisor Rating  4.5/5  1,840 reviews

Poor service

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Upon check-in, there was a line of 5 people waiting while only one employee worked the reception desk and remained on the phone. When I ordered breakfast, it was sent to the wrong room and when it eventually got delivered to my room, it was 50 minutes late and ice cold. after check out, I had to follow up and request my hotel bill twice before it was finally emailed to me. My one night stay cost more than my round trip Delta flight. Not worth the stay.

Dear Jane, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As I spoke about on the voicemail that I left, I have adjusted all of your in-room dining purchases with us as a sincere gesture to make amends to you. I would also love to have the opportunity to host you again in Cincinnati for a one-night stay courtesy of our hotel. If you would like to do this at any point in the future, please reach out to me directly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Kennedy Director of Operations

Noisy with low quality bed linen

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The room is very very noisy, despite I specifically requested a quiet room when I checked in. The quality of the mattress is very poor, and the bed linen is very low quality. I barely fell asleep.

Dear Jieying Z., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Kennedy Director of Operations

well located. clean. spa was fantastic!

Customer review rating 5.0/5

Tina G. Families - Confirmed reviews ALL

Restaurant, Bar, and Spa 10/10. Room had great view! Valet service was timely. I will be staying in Ohio and Kentucky very soon. If there are any discounts available I would love to stay again!

Dear Tina G., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

Efficient, trendy and well-located property in Downtown Cincinnati

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I enjoyed a 3-night stay and the level of service was very high. Staff was efficient and knowledgeable about their specific roles and were quite attentive to provide assistance as required by guests.

Dear Jesus, We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

Ornate

Customer review rating 5.0/5

Micaela Couples - Confirmed reviews ALL

Every detail was not just intuitive but often times comical. The tile body parts in the showers, to the multitone carpet on the stairs matching the offset in the tile, the installation being on multiple floors and being easily accessible with ramps and seating in multiple locations. Would make a beautiful wedding venue

Dear Micaela N., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

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Other web-users rate our hotel

  • 614 reviews 9.1/10 Location
  • 1,290 reviews 5.9/10 Room
  • 1,132 reviews 8.1/10 Service
  • 468 reviews 4.6/10 Cleanliness
  • 361 reviews 7.1/10 Food
  • 274 reviews 5.5/10 Amenities
  • 123 reviews 4/10 Breakfast
  • 72 reviews 7.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.