Dear Mr. W., Thank you for taking the time to share such detailed and honest feedback following your recent stay with us. While we are naturally disappointed that your experience did not fully meet your expectations, we sincerely appreciate your comments, as they help us continue to improve. We are very pleased to know that you enjoyed our breakfast, found our team welcoming and professional, appreciated the cleanliness, and liked both our location and the atmosphere of our restaurant and bar. Regarding your accommodation, we understand that the design of our Superior Rooms was not what you had expected. The rooms measure between 23 and 25 square meters and are part of a carefully restored historic building, where the available space was thoughtfully adapted while preserving the property's original character. We also recognize that our contemporary open-concept design and smart room technology may not appeal to every guest. Our intention is to offer a unique and modern experience, but we fully understand that preferences differ. Should you choose to stay with us again, we would be delighted to recommend one of our larger room categories, which offer more space and may better suit your expectations. Our reception team is also always available to demonstrate the room controls and ensure guests feel comfortable using all of the technology. We also noticed your feedback regarding the recognition of your ALL membership. As a valued member of the ALL – Accor Live Limitless program, your experience is very important to us, and we will review your comments internally to ensure we continue delivering the level of recognition our loyal guests deserve. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better matches your expectations. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. D., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your spacious and well-designed room, found the parking convenient, and appreciated the quality of our restaurant. It is also very rewarding to know that our team contributed positively to your overall experience. At the same time, we truly appreciate your slightly lower scores in some areas such as breakfast, value for money, and sustainability efforts. Guest feedback like yours is extremely valuable, and it helps us identify where we can further improve our services. We are grateful for your overall positive evaluation and your willingness to recommend our hotel. We hope to have the pleasure of welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. S., Thank you very much for your wonderful and detailed feedback. We are truly delighted to hear that you enjoyed the design of the hotel and appreciated the convenience of having dining, relaxation, and drinks available in one place. It is especially rewarding to know that our breakfast concept, with its focus on sustainability and personal attention, made such a strong impression on you. Your kind mention of our chef taking the time to speak with guests and of our breakfast team providing attentive service means a great deal to us, and we will gladly share your compliments with them. We are also pleased that you experienced high standards across all areas of your stay, from cleanliness and comfort to service in the bar and throughout the hotel. Your recognition of our team’s dedication to hospitality is truly appreciated. Thank you once again for your thoughtful review. We look forward to welcoming you back for another exceptional stay. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. B., Thank you very much for taking the time to share your wonderful and detailed feedback following your recent stay at The Emporium Hotel Plovdiv – MGallery Collection. We are truly delighted to hear that your experience was very positive from arrival to departure and that you particularly enjoyed our central location, the cleanliness of your suite, and the friendly service provided by our team. It is also a pleasure to know that both our breakfast concept and Champagne Bar met your expectations and contributed to your overall experience. Your kind recognition of our colleagues, including our breakfast team, is greatly appreciated and will certainly be shared with them. We are especially grateful for your loyalty as a valued Diamond member of ALL – Accor Live Limitless, and for your recommendation. We look forward to welcoming you back again for another memorable stay in the near future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Johannes M., Thank you very much for your wonderful review and for sharing your experience following your recent business stay at The Emporium Hotel Plovdiv - MGallery Collection. We are delighted to hear that you enjoyed our excellent service, the comfortable rooms, and the outstanding breakfast. Your perfect scores in almost every area are a great motivation for our team, and it is very rewarding to know that we contributed to such a positive stay. We also appreciate your honest feedback regarding the value for money and the loyalty program. Your input is important to us as we continue to improve and tailor our offerings to meet our guests’ expectations. It was a pleasure having you with us, and we look forward to welcoming you back on your next trip to Plovdiv. Warm regards, Dimitar Tsolyov Front Office Manager

Dear Guest, Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed the hotel’s design, cleanliness, and high-quality cuisine, as well as the attentive service from our team. Your kind mention of Dilyana is greatly appreciated — she will be thrilled to know she helped make your stay special. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional experience. Warm regards, Dimitar Tsolyov Front Office Manager

Dear Mustafa D., Thank you for your great feedback! We’re so glad to hear you enjoyed your stay, the rooms, and the dinner at our restaurant. It’s also great to know you had the chance to unwind in the sauna. We look forward to welcoming you back for another enjoyable experience! Sincerely, Ivan Ivanov Front Office Manager

Dear Anton F., We very much appreciate your comments regarding your stay at the The Emporium Plovdiv - MGallery. We apologize for any inconveniences you experienced and appreciate your understanding as we work to improve our services. We hope to welcome you back in the future! Sincerely, Ivan Ivanov Front Office Manager

Sehr geehrter Herr D. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im The Emporium Plovdiv - MGallery. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Ivan Ivanov / Front Office Manager /