The Emporium Hotel Plovdiv - MGallery Collection 5 Sterne

Dear Mr. D., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your spacious and well-designed room, found the parking convenient, and appreciated the quality of our restaurant. It is also very rewarding to know that our team contributed positively to your overall experience. At the same time, we truly appreciate your slightly lower scores in some areas such as breakfast, value for money, and sustainability efforts. Guest feedback like yours is extremely valuable, and it helps us identify where we can further improve our services. We are grateful for your overall positive evaluation and your willingness to recommend our hotel. We hope to have the pleasure of welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. S., Thank you very much for your wonderful and detailed feedback. We are truly delighted to hear that you enjoyed the design of the hotel and appreciated the convenience of having dining, relaxation, and drinks available in one place. It is especially rewarding to know that our breakfast concept, with its focus on sustainability and personal attention, made such a strong impression on you. Your kind mention of our chef taking the time to speak with guests and of our breakfast team providing attentive service means a great deal to us, and we will gladly share your compliments with them. We are also pleased that you experienced high standards across all areas of your stay, from cleanliness and comfort to service in the bar and throughout the hotel. Your recognition of our team’s dedication to hospitality is truly appreciated. Thank you once again for your thoughtful review. We look forward to welcoming you back for another exceptional stay. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. B., Thank you very much for taking the time to share your wonderful and detailed feedback following your recent stay at The Emporium Hotel Plovdiv – MGallery Collection. We are truly delighted to hear that your experience was very positive from arrival to departure and that you particularly enjoyed our central location, the cleanliness of your suite, and the friendly service provided by our team. It is also a pleasure to know that both our breakfast concept and Champagne Bar met your expectations and contributed to your overall experience. Your kind recognition of our colleagues, including our breakfast team, is greatly appreciated and will certainly be shared with them. We are especially grateful for your loyalty as a valued Diamond member of ALL – Accor Live Limitless, and for your recommendation. We look forward to welcoming you back again for another memorable stay in the near future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Johannes M., Thank you very much for your wonderful review and for sharing your experience following your recent business stay at The Emporium Hotel Plovdiv - MGallery Collection. We are delighted to hear that you enjoyed our excellent service, the comfortable rooms, and the outstanding breakfast. Your perfect scores in almost every area are a great motivation for our team, and it is very rewarding to know that we contributed to such a positive stay. We also appreciate your honest feedback regarding the value for money and the loyalty program. Your input is important to us as we continue to improve and tailor our offerings to meet our guests’ expectations. It was a pleasure having you with us, and we look forward to welcoming you back on your next trip to Plovdiv. Warm regards, Dimitar Tsolyov Front Office Manager

Dear Guest, Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed the hotel’s design, cleanliness, and high-quality cuisine, as well as the attentive service from our team. Your kind mention of Dilyana is greatly appreciated — she will be thrilled to know she helped make your stay special. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional experience. Warm regards, Dimitar Tsolyov Front Office Manager