The Emporium Hotel Plovdiv - MGallery Collection 5 Sterne

Dear Mr. W., Thank you for taking the time to share such detailed and honest feedback following your recent stay with us. While we are naturally disappointed that your experience did not fully meet your expectations, we sincerely appreciate your comments, as they help us continue to improve. We are very pleased to know that you enjoyed our breakfast, found our team welcoming and professional, appreciated the cleanliness, and liked both our location and the atmosphere of our restaurant and bar. Regarding your accommodation, we understand that the design of our Superior Rooms was not what you had expected. The rooms measure between 23 and 25 square meters and are part of a carefully restored historic building, where the available space was thoughtfully adapted while preserving the property's original character. We also recognize that our contemporary open-concept design and smart room technology may not appeal to every guest. Our intention is to offer a unique and modern experience, but we fully understand that preferences differ. Should you choose to stay with us again, we would be delighted to recommend one of our larger room categories, which offer more space and may better suit your expectations. Our reception team is also always available to demonstrate the room controls and ensure guests feel comfortable using all of the technology. We also noticed your feedback regarding the recognition of your ALL membership. As a valued member of the ALL – Accor Live Limitless program, your experience is very important to us, and we will review your comments internally to ensure we continue delivering the level of recognition our loyal guests deserve. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an experience that better matches your expectations. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. D., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your spacious and well-designed room, found the parking convenient, and appreciated the quality of our restaurant. It is also very rewarding to know that our team contributed positively to your overall experience. At the same time, we truly appreciate your slightly lower scores in some areas such as breakfast, value for money, and sustainability efforts. Guest feedback like yours is extremely valuable, and it helps us identify where we can further improve our services. We are grateful for your overall positive evaluation and your willingness to recommend our hotel. We hope to have the pleasure of welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. S., Thank you very much for your wonderful and detailed feedback. We are truly delighted to hear that you enjoyed the design of the hotel and appreciated the convenience of having dining, relaxation, and drinks available in one place. It is especially rewarding to know that our breakfast concept, with its focus on sustainability and personal attention, made such a strong impression on you. Your kind mention of our chef taking the time to speak with guests and of our breakfast team providing attentive service means a great deal to us, and we will gladly share your compliments with them. We are also pleased that you experienced high standards across all areas of your stay, from cleanliness and comfort to service in the bar and throughout the hotel. Your recognition of our team’s dedication to hospitality is truly appreciated. Thank you once again for your thoughtful review. We look forward to welcoming you back for another exceptional stay. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. B., Thank you very much for taking the time to share your wonderful and detailed feedback following your recent stay at The Emporium Hotel Plovdiv – MGallery Collection. We are truly delighted to hear that your experience was very positive from arrival to departure and that you particularly enjoyed our central location, the cleanliness of your suite, and the friendly service provided by our team. It is also a pleasure to know that both our breakfast concept and Champagne Bar met your expectations and contributed to your overall experience. Your kind recognition of our colleagues, including our breakfast team, is greatly appreciated and will certainly be shared with them. We are especially grateful for your loyalty as a valued Diamond member of ALL – Accor Live Limitless, and for your recommendation. We look forward to welcoming you back again for another memorable stay in the near future. Kind regards, Dimitar Tsolyov Front Office Manager