Dear Mr. C., Thank you for taking the time to share your feedback with us. We are sorry to see that your overall experience did not meet your expectations, particularly regarding your arrival and check-in and your interactions with our team. At the same time, we are pleased that you rated the cleanliness and Wi-Fi of our hotel with full marks. Nevertheless, we regret that the positive aspects were not enough to make your stay a satisfying one. We hope that you might give us another opportunity in the future to provide you with a more positive experience. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. S., Thank you very much for staying with us and for taking the time to share your feedback with us. We are pleased to hear that you chose our hotel for its convenient location, particularly with your early flight the following morning. It is great to know that our proximity to the terminal and the U-Bahn station made your stay a practical choice, and that you found the booking process quick and efficient. We are, however, very sorry for the inconvenience caused by the elevators. We fully understand your point that having only one of three elevators operational is not the standard our guests should expect. While we are glad that the impact was limited during your stay, we appreciate your feedback and are working to ensure that our facilities remain fully functional and available to our guests. Thank you also for your positive comments regarding the cleanliness and for your 8/10 recommendation. We very much appreciate your feedback and hope to have the pleasure of welcoming you back on a future visit. Kind regards, Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. M., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our quiet location and appreciated the friendliness of our team. We are, however, very sorry to learn that the cleaning of your room was not carried out thoroughly during your stay. This does not reflect the standards we aim to maintain, and we sincerely apologize for the inconvenience. We will share your feedback with our Housekeeping team to ensure that we pay closer attention to this aspect in the future. We have also taken note of your comments regarding the Wi-Fi connection, which occasionally interrupted during your stay. We understand how important a reliable and stable internet connection is, especially for our business guests, and will forward your feedback to our technical team for review. We hope to have the opportunity to welcome you back to Stuttgart and provide you with a more enjoyable experience next time. Kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. E., We are delighted to hear that you enjoyed your stay with us and that our friendly team, comfortable accommodations, excellent breakfast, and conference facilities contributed to a successful visit. It is especially wonderful to know that Marika from our Front Office team made such a positive impression and was able to support you so well. We will be happy to share your kind words with her! We also appreciate your positive feedback regarding our sustainability efforts. Thank you for recognizing our initiative to reduce unnecessary towel replacements, as every small contribution helps us to operate more responsibly. Your excellent rating and your recommendation mean a lot to our entire team. We truly appreciate your loyalty as a Classic member of ALL – Accor and look forward to welcoming you back to Mövenpick Hotel Stuttgart Messe & Congress for another enjoyable stay. All the best & kind regards Guest Relations Team - Mövenpick Hotels Stuttgart

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Stuttgart Messe & Congress. It is always a pleasure to receive positive feedback. THANK YOU! We hope your next visit will be as pleasant as the previous one. Sincerely Your Team at the Mövenpick Hotels Stuttgart