Dear Giulio M., Thank you very much for your wonderful review and for sharing your positive experience with us. We are delighted to hear that you enjoyed our perfect location, the beautiful views of Bern’s Old Town, and the convenient access to the city centre. It is also great to know that you appreciated our hotel facilities, restaurants, garden, and the convenience of our parking garage. We are especially pleased that you found the room design both beautiful and functional for your travels. Your kind words mean a lot to our entire team, and we hope to have the pleasure of welcoming you back to Swissôtel Kursaal Bern in the near future. Warmest regards, Annina Schneider Swissôtel Kursaal Bern

Dear Mr C., Thank you for your feedback. We appreciate your positive comments regarding our location and amenities. However, we are sorry to hear that your overall experience did not fully meet your expectations. We would be grateful if you could let us know by email (re…) what aspects of your stay did not meet your expectations. Your detailed feedback would help us better understand where we can improve and provide a better experience for our guests in the future. Thank you again for taking the time to share your feedback and we hope to welcome you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mrs R., Thank you for your kind words regarding your recent stay with us. We are glad you enjoyed the spacious and modern accommodations, as well as the helpfulness of our reception staff. We appreciate your feedback about breakfast options and will certainly take it into consideration! We hope to welcome you back to our Hotel soon. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mrs G., Thank you for sharing your positive experience with us. We are glad you found our hotel to be strategically located and well-maintained. It is gratifying to know that you appreciated the spacious and clean accommodations, as well as the comfort of our beds. We take pride in ensuring our guests receive attentive and helpful service, and your recognition of the thoughtful furnishings and amenities, such as the tea and coffee setup, is greatly appreciated. Furthermore, we are thrilled that you enjoyed your dining experience at our Rooftop restaurant. Thank you once again for your kind words. We look forward to welcoming you back in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr D. C., Thank you for your kind words regarding your stay at our hotel. We are pleased to hear that you appreciate our location and that you are a returning guest. We look forward to welcoming you back soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Cher Monsieur S., Nous vous remercions sincèrement pour vos commentaires élogieux concernant votre séjour. Nous sommes ravis d'apprendre que vous avez apprécié les commodités de notre établissement. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, P. Bonilla Swissôtel Kursaal Bern

Dear Mr A., Thank you for your kind words regarding your recent stay. We are glad you enjoyed our prime location, the attentiveness of our staff, and our diverse breakfast offerings. Your satisfaction is of utmost importance to us, and we hope to welcome you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr. C., Thank you for taking the time to share your feedback. We appreciate your positive comments regarding our location and the amenities we offer. We are sorry to hear that your room did not meet your expectations in terms of brightness, noise level, and Wi-Fi performance. You had booked a Classic Room. All of our Classic Rooms are located in the inner part of the hotel and therefore do not offer direct daylight. If you would like to enjoy views of Bern's Old Town and the Alps during your next stay, we recommend booking one of our Premier Rooms or Swiss Advantage Rooms. Detailed descriptions of all room categories are available on our website as well as on third-party booking platforms such as Booking.com and Expedia. Your feedback is greatly appreciated and helps us continuously improve our services. We hope to have the pleasure of welcoming you back to Swissôtel Kursaal Bern and providing you with an even better experience. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Sehr geehrte Frau C., vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem Aufenthalt zu geben. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns geniessen konnten und insbesondere die Lage, das Frühstück sowie die Freundlichkeit unseres Teams geschätzt haben. Über Ihr besonderes Lob an den Check-in freue ich mich sehr. Wir hoffen, Sie bei einer zukünftigen Gelegenheit wieder bei uns begrüssen zu dürfen. Bis dahin wünsche ich Ihnen alles Gute. Herzliche Grüsse, F. Kobel Reception Swissôtel Kursaal Bern

Dear Mr. G. Thank you very much for your kind review. We are delighted to hear that you had a comfortable stay and an excellent experience with us. Your positive feedback is greatly appreciated and motivates our team to continue providing the best possible service. We are looking forward to welcoming you back soon at our Swissôtel Kursaal Bern for another great experience. If you have any further questions please do not hesitate to contact us. Kindest regards Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Dear Mr. C. Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had such a pleasant stay and that you appreciated the attentive and friendly service provided by our team. It is great to know that you enjoyed the comfort of your spacious and bright room, as well as the quality of the bed, pillows, and our facilities. We are very pleased that our Rooftop Restaurant contributed to making your experience even more enjoyable. Your kind words are a great motivation for our entire team, and we truly appreciate your recognition. We look forward to welcoming you back soon and providing you with another memorable stay in the future. If you have any further questions please do not hesitate to contact us. Kindest regards Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Gentile signora R., La ringraziamo sinceramente per aver condiviso la Sua esperienza e per le belle parole dedicate al nostro hotel. Siamo lieti di sapere che abbia apprezzato la posizione della struttura, l’atmosfera moderna e accogliente, nonché la pulizia degli ambienti. Ci fa particolarmente piacere che la camera sul lato interno Le abbia garantito tranquillità e un soggiorno rilassante, poiché il comfort e il riposo dei nostri ospiti sono tra le nostre priorità principali. Siamo inoltre felici che abbia gradito la nostra colazione internazionale e trovato il parcheggio direttamente sotto l’hotel pratico e comodo durante la Sua permanenza. Commenti come il Suo rappresentano una grande motivazione per tutto il nostro team e ci incoraggiano a mantenere gli elevati standard di qualità che desideriamo offrire ogni giorno. La ringraziamo ancora per la Sua fiducia e speriamo di poterLa accogliere nuovamente molto presto per un altro piacevole soggiorno. Cordiali saluti, Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Dear Mr. F. Thank you very much for taking the time to share your feedback. We are very pleased to hear that you found the hotel “ottimo” and that, overall, you had a positive experience with us. At the same time, we appreciate your honest comment regarding the architectural style. We understand that modern design can sometimes feel less warm or personal, and we are sorry if this affected your sense of comfort or atmosphere during your stay. Your perspective is valuable to us, as it helps us better understand how our spaces are experienced by our guests. While the building’s contemporary design is intended to reflect a clean and functional aesthetic, we also continuously look for ways to create a more welcoming and comfortable environment through details such as lighting, furnishings, and service. We truly hope that despite this impression, you were still able to enjoy your stay in Bern, and we would be delighted to welcome you back in the future. Kindest regards Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Sehr geehrter Herr D. Vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben. Ihre Zufriedenheit ist uns sehr wichtig. Wir hoffen, dass wir Sie bald wieder im Swissôtel Kursaal Bern willkommen heissen dürfen. Bei weiteren Rückfragen, stehen wir Ihnen gerne zur Verfügung. Herzliche Grüsse Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Dear Mr. B. Thank you for your feedback regarding your recent visit to our garden. We appreciate your comments about the beverage selection and the language barrier you experienced while trying to communicate with our staff. We strive to provide a comprehensive menu for our guests, and it is disappointing to hear that you were not made aware of our digestives. Your insights are invaluable as they help us improve our service. We hope to welcome you back in the future for a more satisfying experience. If you have any further questions, please do not hesitate to contact us. Kindest regards Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Dear Mr. B., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations, particularly regarding comfort and pricing. We would sincerely appreciate it if you could share more specific details about your stay, as this helps us better understand your concerns and improve our services. You are welcome to contact us directly at re… We would be pleased to welcome you again in the future and provide you with an improved experience. Kind regards, P. Bonilla Swissôtel Kursaal Bern