Mercure Penang Beach 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 194

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Mercure Penang Beach - Image 1
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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Opis

O hotelu

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Nasze pokoje

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Lokalizacja hotelu

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

Pozycja GPS:5.4638, 100.3019

Telefon
Faks +60 4-371 8802

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 1 194

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 668

Certyfikat Doskonałości 2024

Great stay

Ocena na stronie TripAdvisor 5.0/5

brisgirl706 Opinia zatwierdzona w TripAdvisor

The Mercure Penang Beach is a great location if you don't want the crowds of George Town or Batu Ferringhi. Great location with a drinks/food deck overlooking the beach and pool area. Cannot fault the staff, extremely helpful. Great value for a relaxed getaway.

Dear brisgirl706, Thank you so much for your wonderful review! We are thrilled to hear that you had a great stay at Mercure Penang Beach. It’s fantastic to know that you enjoyed our peaceful location and the views from our drinks and food deck. Our team is dedicated to providing exceptional service, and we’re glad that their helpfulness made a positive impact on your experience. We truly appreciate your kind words and are delighted that you found great value for your relaxed getaway. We hope to welcome you back soon for another memorable stay! Sincerely, Gerard Chan Resort Manager

Memorial Service At Pinang room

Ocena na stronie TripAdvisor 5.0/5

NithiyananthanG Opinia zatwierdzona w TripAdvisor

We recently reached out to several hotels along Tanjong Bungah and Batu Ferringhi to arrange a meaningful memorial service for my mum on All Souls Day (2nd Nov), with a view of the sea. We ultimately chose the Mercure Hotel at Tanjong Bungah for this special occasion, based on the exceptional correspondence from Ms. Joan, the Director of Sales, and our recommender, Ms. Vivien, as we were unable to make a site visit from Singapore. Having worked in the hotel industry myself, I understand the effort that goes into event planning. Ms. Joan was incredibly knowledgeable, confident, and responsive to all my requests, giving us reassurance about our choice. On the day of the event, everything was executed flawlessly, and even the chef checked in to ensure the food met our expectations. Unfortunately, there was a power outage due to a main grid issue, as we were informed. Rather than focusing on this unexpected fault—which I believe was beyond the hotel’s control—we chose to look at the overall experience, which was positive throughout. The team’s response was swift and professional, with Ms. Joan and event coordinator Timothy following up promptly. Their attention to detail and care for our event’s success were truly commendable. The food was excellent, and even the Datos in attendance remarked positively on the arrangements. This memorial service was deeply significant for my family and me, and although the blackout was an unforeseen setback, the overall experience exceeded our expectations. Memorial events are about creating a lifetime of memories in a single day, and thanks to Ms. Joan, Ms. Vivien, Mr. Timothy, and the General Manager for his team, we were able to honor my mum in the most memorable way. Well done, Mercure team! “ A Memorial Service is not a day in a life time but A life time in a day “

Dear NithiyanathanG, Thank you so much for taking the time to share your heartfelt review with us. We are truly honored that you chose Mercure Hotel Tanjong Bungah to host such a meaningful event to honor your mum on All Souls Day. We are delighted to hear that Joan, Vivien, and Timothy were able to provide you with the support and reassurance you needed, especially considering your location in Singapore. It’s wonderful to know that our team's dedication and attention to detail helped make your memorial service a memorable occasion. We sincerely apologize for the power outage due to the main grid issue, but we appreciate your understanding and positive outlook despite this unexpected situation. It’s gratifying to hear that, overall, you found the food and arrangements exceeded your expectations, and that you were able to create lasting memories with your family and loved ones. Thank you once again for your kind words and for recognizing our team’s efforts. We will be sure to pass along your praises to everyone involved. Should you ever find yourself in the area again, we would be honored to welcome you back. Wishing you and your family all the best. Sincerely, Gerard Chan Resort Manager

Nothing fancy but a good place to stay

Ocena na stronie TripAdvisor 4.0/5

Dreamer16120905774 Opinia zatwierdzona w TripAdvisor

This is generally a good hotel. Be aware that road noise can be very loud if you book a city view room. The connecting doors are also very thin, so you may hear the next door conversations and TV. The staff are very helpful but sometimes it appeared they said 'yes' to a request but then didn't make a note of it, so you wound up going through the whole thing again. There was a wide variety of choices for breakfast but they don't cater well for western tastes (not a complaint, just advising). We found the location practical for the things we wanted to do. The pool area is very family friendly and there is a decent gym.

Dear Valued Guest, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback as it helps us improve our services. We are glad to hear that you found our hotel to be a good place to stay and that you enjoyed the family-friendly pool area and gym. It's great that our location suited your plans. We apologize for the issues you experienced with road noise and the thin connecting doors. We understand how important a peaceful environment is for our guests, and we will take your comments into consideration as we continue to improve our accommodations. Regarding your interactions with our staff, we appreciate your understanding and will work towards ensuring that all requests are properly communicated and documented. We strive to offer a wide variety of breakfast options, and your feedback about the catering for western tastes will certainly be addressed in our menu planning. Thank you once again for your feedback, and we hope to welcome you back on your next visit! Sincerely, Gerard Chan Resort Manager

All staff needs re-training

Ocena na stronie TripAdvisor 2.0/5

ejlai Opinia zatwierdzona w TripAdvisor

Took more than 30mins to check in although I had 5 rooms booked. Yet I have emailed prior my stay that some rooms should have extra bed and baby cot, connecting rooms and same floor. Yet none of the request processed although my request was acknowledged. Out of 5 rooms booked 2 rooms were not ready still at 3pm. Got access to all rooms close to 4pm. Can’t remember facing such incident in the last 40-50 countries that I travelled to. Upon checking in to the room, each rooms seems to be missing something I.e floor mats, tissue replacements, towels etc. Next morning, went out at around 9am, left the sign to service room but when I’m back at 5pm, no one came to clean the room. Seems like the whole operation team failed and all the staff needs re-training.

Dear Ejlai, Thank you for taking the time to share your feedback with us. I sincerely apologize for the issues you experienced during your stay. Your comments regarding the check-in process, room readiness, and housekeeping services are concerning, and I assure you that we take them seriously. It is disappointing to hear that we did not meet your expectations, especially after you communicated your requests prior to your arrival. We strive to provide our guests with a seamless experience, and it is clear that we fell short in this instance. I would like to assure you that your feedback will be addressed with our team to prevent similar situations in the future. We are committed to improving our service and ensuring that our staff receives the necessary training to meet our guests’ needs effectively. I hope you will consider giving us another opportunity to provide you with the high-quality experience that we aim for. Please feel free to reach out to me directly for any future stays, as I would like to personally ensure that your requests are met. Thank you for your understanding and for bringing these matters to our attention. Sincerely, Gerard Chan Resort Manager

Best avoided and I am an ALL member which they ignoredas i was booked via Expedia by my TA

Ocena na stronie TripAdvisor 2.0/5

Bernard K Opinia zatwierdzona w TripAdvisor

4th floor room on roadside as I refused to pay U/G M$80 (reduced to M$60) as it was night time when I checked in. The noise of racing mororbikes was such that I was constantly awakened and had 4h sleep only. Supper at coffee shop, worst meal i ever had. BTW I live in BKK and am used to local food.

Dear valued guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay, especially regarding your room location and the noise disturbance from the street. We understand how crucial a good night's sleep is, and we regret that we fell short in providing that for you. We also appreciate your feedback regarding the meal you had at our coffee shop. Our aim is to offer quality food that meets our guests' expectations, and we are sorry to hear that we did not deliver in this instance. Your comments will be shared with our culinary team to ensure that improvements are made. As an ALL member, your loyalty is important to us, and we are disappointed that your experience did not reflect the high standard we strive for. Being a loyal member, your booking was made using Expedia and benefits are honored for direct booking with us for the benefits. We hope to have the opportunity to welcome you back in the future, where we will do our best to provide you with a more enjoyable stay. Thank you again for your valuable feedback. If you would like to discuss your experience further, please feel free to reach out directly. Sincerely, Gerard Chan Resort Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 620 Liczba opinii 5/10 Jedzenie

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