Mercure Penang Beach 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 090

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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malezja

Opis

O hotelu

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

Nasze pokoje

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Lokalizacja hotelu

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malezja

Pozycja GPS:5.4638, 100.3019

Telefon
Faks +60 4-371 8802

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 1 090

Ocena TripAdvisor  3.8/5  Liczba opinii: 1 703

Certyfikat Doskonałości 2024

Terrible experience!

Ocena na stronie TripAdvisor 1.0/5

Navigate52090572508 Opinia zatwierdzona w TripAdvisor

Bedsheets are dirty with stains and hair. Requested for change of bedsheets but was only given the new one and expected to change ourselves. (Take with pinch of salt that housekeeping is off work at 11pm). Bathing towels come with a stale smell too. Toilets (basin etc) not catered for Asians who are shorter.

Staff members excellent

Ocena na stronie TripAdvisor 4.0/5

elaine5757 Opinia zatwierdzona w TripAdvisor

Stayed here five nights and enjoyed it , the rooms are spotless and the staff very pleasant. It’s in a fantastic location and has stunning views. Air con is good along with the WiFi too. The only negative really is the breakfast. Every thing was cold and the reason for this is there is no heat under the food on display and the lids are all left open where they should be closed as everyone was coughing and the ladies throwing their hair around. This contaminates the food . The selection for European guest is also very limited. However the restaurant is clean and the food is displayed beautifully. The pool is great along with the beach but again European guests do like sunbathing And there were zero facilities ie sun beds or brollies to shade . Such a shame as this would be just perfect if the facilities were provided. Anyway a positive note the staff are all very pleasant and professional so thank you all Kind regards Room 445

Dear Elaine5757, Thank you very much for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed your stay, appreciated the cleanliness of the rooms, our convenient location, stunning views, and the friendly service provided by our staff. It’s also great to know that you found the air conditioning and WiFi to be satisfactory, as well as the pool and beach facilities. We sincerely apologize for the inconveniences you experienced with breakfast and sunbed facilities. Your comments regarding the breakfast presentation and hygiene concerns are taken very seriously, and we will address these issues with our team to ensure improvements are made. Regarding the limited European breakfast options and lack of shaded sunbathing facilities, we appreciate your constructive suggestions and will consider them as we look to enhance our offerings. Thank you once again for your kind words about our team’s professionalism. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Kind regards, Mercure Penang Beach

Disappointing visit

Ocena na stronie TripAdvisor 3.0/5

traveggie Opinia zatwierdzona w TripAdvisor

We stayed here 3 years ago and liked it. This time we were disappointed, even after reading the negative reviews. We stayed for 10 days, No recognition of our Accor silver (to become gold during the stay) status. The appointed room on floor 4 was only just okay. The Accor chain is known for its comfortable beds, the bed in this room was old and sagging. After 2 days we had a phonecall from reception that we had to change room, because of a cctv system they were installing on floor 4. So we had to pack up. They gave us a room on floor 5. The bed was a bit better in this room, but on the floor above 5 are convention Center halls, which are used by big groups, often using loudspeakers. So at times it is not so quiet on floor 5. The whole hotel seems to care more for the different corporate groups, using these top floor halls, than they care about regular guests. The restaurant, which used to be good, is now mostly in use for the buffets for these groups. We tried a la carte dinner once, but it was absolutely terrible. A shame, because the restaurant staff is really friendly. To be honest, staying in this hotel sometimes gave us the feeling that we weren't very welcome, which is extremely unusual for Malaysia. It took moving to the next place to remind us again how welcoming and friendly Malaysians are towards (western?) visitors. As said, we are Accor members, but won't return to this Accor hotel.

Dear traveggie, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointing experience during your recent stay, especially after your positive memories from three years ago. We regret that we did not recognize your Accor Silver status adequately and that the room conditions and noise disruptions affected your comfort. Your comments regarding the bed quality, room changes, and the impact of corporate events are important to us, and we will review these issues with our team to improve our guest experience. We are also sorry to hear that your dining experience did not meet your expectations. While we are glad to hear that our staff were friendly, it is disappointing that the restaurant offerings and atmosphere did not satisfy you. Please know that guest satisfaction and feeling welcomed are our priorities, and your feedback highlights areas where we need to do better. We appreciate your honesty and hope that despite this experience, you will consider giving us another opportunity to serve you better in the future. Thank you again for your valuable feedback. Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

No rush. Laze around. Cool and relaxing atmosphere.

Ocena na stronie TripAdvisor 5.0/5

Teh B Opinia zatwierdzona w TripAdvisor

Good food. Good cooking by wonderful staff. Friendly by the beach personnels. Recommended for family and friends meeting/gathering.

Dear 101tehb, Thank you for your lovely feedback! We're delighted to hear that you enjoyed the relaxed, cool, and calming atmosphere during your visit. It's wonderful to know that you appreciated our food and the efforts of our staff to make your experience special. We truly value your recommendation and hope to welcome you, your family, and friends again soon for more memorable gatherings. Your satisfaction is our greatest reward! Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Room with StunningView

Ocena na stronie TripAdvisor 5.0/5

Wander09242317984 Opinia zatwierdzona w TripAdvisor

Fantastic relaxing place, nice & quiet beach. Also, stunning view from the room. Close proximity & easy to go places. Food is great too. What an awesome morning with breakfast overlooking a stunning beach.

Dear Wander09242317984, Thank you so much for your wonderful review! We're delighted to hear you enjoyed the relaxing atmosphere, the beautiful beach, and the stunning view from your room. It's also great to know that you appreciated our convenient location and the delicious breakfast overlooking the beach. We hope to welcome you back soon for another memorable stay! Warm regards, Rasyima Ghazali Marketing Communication Mercure Penang Beach

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 441 Liczba opinii 8.1/10 Lokalizacja
  • 2 506 Liczba opinii 7.5/10 Pokój
  • 1 583 Liczba opinii 6.1/10 Obsługa
  • 60 Liczba opinii 4.9/10 Internet
  • 1 071 Liczba opinii 6.1/10 Czystość
  • 1 027 Liczba opinii 8.9/10 Plaża
  • 737 Liczba opinii 7/10 Śniadanie
  • 563 Liczba opinii 5.5/10 Jedzenie

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Tanjung Bungah - wszystkie nasze hotele

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