Mercure Penang Beach 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 345

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505 Jalan Tanjung Bungah, TANJUNG BUNGAH, 11200 PENANG, Malaysia

Opis

O hotelu

  • The rooms at Mercure Penang Beach feature breathtaking views of the Andaman Sea.

  • The hotel provides direct access to the beach.

  • Perfect for team building activities, leisure events and open concept weddings.

  • For alternative dining options, room service is available on site

  • Our accommodation is open for fully vaccinated guest with LOW RISK status on the MySejahtera.

Nasze pokoje

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Lokalizacja hotelu

Mercure Penang Beach

505 Jalan Tanjung Bungah, TANJUNG BUNGAH
11200 PENANG
Malaysia

Pozycja GPS:5.4638, 100.3019

Telefon
Faks +60 4-371 8802

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Ombak

Start the day with a tasty breakfast. Enjoy local Malaysian and International cuisine at The Ombak, which features stunning ocean views. Open for breakfast and lunch. Drive thru menu currently available.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 1 345

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 650

Certyfikat Doskonałości 2024

Nice room, Amazing view, Average Service

Ocena na stronie TripAdvisor 3.0/5

jamndoughnuts Couples - Opinia zatwierdzona w TripAdvisor

The room is amazing for the price you pay it’s a good size and the view is great. They really need to think about improving the food quality though. We had the Barbecue Seafood dinner on our first night and it was underwhelming for the price you pay. They also have minimal rooms with bathtub so if you want one you gotta request earlier. I must commend the Sales Exec Diivagankumar. He dealt with our reservation from the beginning and he was a great help. Others really need better training.

Dear jamndoughnuts, Thank you for taking the time to share your review with us. We're thrilled to hear that you enjoyed your room and the amazing view! We're proud of our accommodations and strive to provide a comfortable and spacious experience for all of our guests. However, we apologize for the disappointing experience with our food quality. We take all feedback seriously and will pass on your comments to our culinary team to improve our menu offerings and service. We understand that the price point is high, and we expect to meet those expectations. Regarding the room types, we appreciate your feedback and will make sure to clearly communicate our availability of rooms with bathtubs to future guests. On a positive note, we're glad to hear that Sales Executive Diivagankumar provided excellent service from the beginning of your stay. We'll be sure to pass on your compliments to him. We also appreciate your feedback on the training needs of our staff and will work on improving our overall service standards. Thank you again for your honest review. We hope to welcome you back again soon and provide a more memorable experience. Sincerely, Gerard Chan Resort Manager

Mercury Beach Penang Hotel IT Team

Ocena na stronie TripAdvisor 5.0/5

Red_Dot_2023 Friends getaway - Opinia zatwierdzona w TripAdvisor

My 3 nights stay in Mercury Beach Penang Hotel was memorable as I was meeting my ex-colleagues who were visiting from China. The stay was made more than memorable by the excellent support and help from Mr Chin Peng, the hotel IT Manager who went out of his way to help me open the in-room safe whose motor was not working as it should. Mr Chin spent 2 nights trying to find ways to open the safe but it all didn’t work due a faulty motor. In the end he has to drill through the safe’s door to enable him to open the door and retrieve my belongings inside the safe. Then he has to rush my belongings to the airport as I was flying off on morning of 21 May 2024 at 11.25am. I want to thank Mr Chin Peng and his team in their help to retrieve my belongings in a broken safe. The hotel management should have an active mindset in maintaining all equipment used by hotel guests to ensure for example safe motor should be change after a certain timeframe instead of inconvenient to guest like me causing distress to hotel IT department and me.

Dear Red_Dot_2023, Wow, thank you so much for taking the time to share your wonderful experience at Mercure Penang Beach! We're thrilled to hear that your stay was memorable, especially due to the exceptional service provided by Mr. Chin Peng, our IT Manager. We're deeply sorry that you encountered an issue with your in-room safe, but we're impressed by Mr. Chin's dedication and persistence in finding a solution. Drilling through the safe's door was an extraordinary measure, and we're grateful that he was able to retrieve your belongings. We're also grateful for your feedback on the importance of maintaining equipment used by hotel guests. You're right; we should prioritize regular maintenance and replacement of equipment to prevent such issues from arising in the future. We'll take your feedback into consideration and ensure that our equipment is regularly checked and replaced as needed. Once again, thank you for sharing your experience and for acknowledging Mr. Chin's outstanding service. We're proud to have team members like him who go above and beyond to ensure our guests' satisfaction. We hope to welcome you back again soon and provide you with an even more memorable experience. Sincerely, Gerard Chan Resort Manager

Enjoyable stay

Ocena na stronie TripAdvisor 4.0/5

p0ssum52 Opinia zatwierdzona w TripAdvisor

A very pleasant comfortable quiet stay overlooking the ocean. The hotel staff were all polite and friendly, especially Bhuyam, Sumon and Raj. The hotel is in a very good position providing easy access by local bus or taxi to the northern island highlights and Georgetown city area. The hotel being right on the clean white sand beach, provides the opportunity for enjoyable relaxation and strolling.

Dear p0ssum52, Thank you for your review! We're thrilled to hear that you had an enjoyable stay with us. We're glad you found your room to be comfortable and quiet, and that you enjoyed the stunning ocean views. We're also pleased to hear that our staff, including Bhuyam, Sumon, and Raj, were polite and friendly during your stay. We take pride in our location, and it's great to hear that you appreciated the easy access to the northern island highlights and Georgetown city area. And of course, we're happy that you were able to relax and enjoy the beautiful beach right outside your door. We hope to welcome you back again soon! Sincerely, Gerard Chan Resort Manager

Good 4star hotel

Ocena na stronie TripAdvisor 5.0/5

Venture65305306986 Rodziny - Opinia zatwierdzona w TripAdvisor

Generally great stay. Check in was quite fast. There is pool and gym which is ok for 4 star hotel. There is also beach although I think you cannot swim there. Breakfast is so-so. Room is quite large and no mineral water is provided as they provide a filtered water tap. Checked out on 11 May 2024 at 6am to catch a plane and the receptionist was very helpful (forgot his name). Happy that since we cannot have breakfast, they prepared sandwich, muffin, fruit and juice. It was raining hard and couldn’t find an online taxi. The receptionist was very helpful by calling a cab. Appreciate that. Minus is location is quite far from city centre.

Dear Venture65305306986, Thank you for your detailed review of your recent stay at the Penang Mercure Beach Hotel. We are delighted to hear that you had a generally great stay with us and that you found our check-in process to be fast and efficient. It's wonderful to know that you enjoyed the pool and gym facilities that we offer, even though the beach may not have been suitable for swimming. We appreciate your feedback regarding the breakfast and the room amenities. It's great to hear that the receptionist was helpful during your early morning checkout and that they went above and beyond to provide you with a packed meal when you couldn't have breakfast due to your early departure. We apologize for any inconvenience caused by the hotel's distance from the city center. Your feedback is valuable to us, and we will continue to strive to provide excellent service to all our guests. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay. Sincerely, Gerard Chan Resort Manager

hospitality not at its best but a great ocean view. Not a real 4 stars IMO.

Ocena na stronie TripAdvisor 3.0/5

SmallWorldsTraveler Opinia zatwierdzona w TripAdvisor

Location, location, location.... for a very nice view on the sea. Provided you choose a ocean view room which are the only one worth it as the other side is very noisy (main highway). Also good location with regard to public transportation, restaurants, food court and shopping at Tesco/Lotus a 10 minutes walk away. Nice and accommodating front desk staff. OK service room. Poor dining room service (breakfast). The rooms are large but the bathrooms small. Bed is rather comfortable. Good size desk and a sofa. Mini fridge. Not the best noise insulation. Air conditioning has to fight du to the huge window overlooking the sea and getting a lot of sunshine. As said: fantastic sea view :) Service poor. Especially at the restaurant. No good morning. No welcome for breakfast. Just: room number please? No smile from most of the staff there (only literally a couple of exceptions... and I stayed 10 days). Breakfast area can get very crowded so being early (6:30) offers more tranquility and sometimes a great view of the sunrise. Food items are on the poor side with regard to quality (plenty of processed food items) and the breakfast is super repetitive. If included in the rate ok if not I personally would skip it (too expensive for what it is and for the service provided). During weeks the hotels may organize "events" to attract customers. Noisy events with very loud music on the beach side. Until 11 PM or 12 PM (Saturdays). The room on the sea side will get all the noise as the windows are not much of a barrier against the sound waves sent. Another no go for me. Bottom line: in my opinion definitely not a 4 star (but hey the Malay authority in that matter rate them as a 4 star). A good 3 star but still a poor customer experience at the dining area.... and the view is of course a major asset. Room on the noisy and very busy highway side should be avoided unless you really do not mind noise.

Dear Erick, Thank you for providing such detailed feedback about your stay at our hotel. We are delighted to hear that you enjoyed the fantastic sea view from your room and found the location convenient for access to public transportation and local amenities. We are sorry to hear that you did not have a positive experience with the service at the dining area. Your feedback is important to us and we will address this issue with our staff to ensure that all of our guests receive friendly and welcoming service throughout their stay. We appreciate your comments about the room amenities and the noise insulation. We will take your feedback into consideration as we continue to make improvements to provide a comfortable and enjoyable experience for our guests. Regarding the breakfast service, we apologize for the lack of warmth and variety in the offerings. We will work on enhancing the quality and variety of food items to better cater to our guests' preferences. We apologize for any inconvenience caused by events on the beach side and private events during your stay. We understand the importance of providing a serene and peaceful environment for our guests and will take steps to minimize disruptions in the future. Your feedback is valuable to us as we strive to provide a pleasant and memorable experience for all of our guests. We hope to have the opportunity to welcome you back in the future and provide an improved experience. Thank you for choosing to stay with us. Sincerely, Gerard Chan Resort Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 522 Liczba opinii 7.3/10 Lokalizacja
  • 2 384 Liczba opinii 8/10 Pokój
  • 1 589 Liczba opinii 6.3/10 Obsługa
  • 47 Liczba opinii 4.7/10 Internet
  • 1 044 Liczba opinii 8.7/10 Plaża
  • 1 038 Liczba opinii 7.1/10 Czystość
  • 807 Liczba opinii 6.4/10 Śniadanie
  • 602 Liczba opinii 5.2/10 Jedzenie

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