Grand Mercure Petra

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Dear 776simonettap, Thank you so much for taking the time to share your wonderful review of our hotel following your recent visit to Jordan. We are thrilled to read your kind words and hear about your fantastic experience with us. It's heartwarming to know that your stay at our hotel was a highlight of your trip. Our team takes great pride in providing our guests with top-notch service and ensuring that their stay is both comfortable and memorable. We're delighted that you found our location spectacular and appreciated the thorough cleaning throughout your stay. We understand the importance of cleanliness, especially when traveling, and we're pleased to have met your expectations in this regard. Our kitchen team will be pleased to know that you enjoyed our breakfasts and dinners. We aim to offer a diverse and delicious culinary experience to our guests, and it's wonderful to hear that you found them amazing. We will be sure to pass along your kind words to Ahmad Q, who left you with a warm smile. We believe that the personal touch and genuine care of our staff make all the difference in our guests' experiences. Lastly, we are grateful for your appreciation of the craftsman and his beautiful creations. Supporting local talent and artisans is something we hold dear, and it's gratifying to hear that you found them kind and skilled. Once again, thank you for your fantastic review. We hope to welcome you back to our hotel in the future and provide you with another incredible stay. Safe travels! Warm regards, Abedrabo Twaissi Cluster General Manager

Dear Mr. / Ms. P., Thank you for sharing your feedback regarding your recent stay at our hotel. We genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall guest experience. We're delighted to know that you enjoyed the wonderful view of the Petra Valley. However, we regret that you found the room to be dated and experienced noise disturbances from the lobby and bathroom facilities. Your comfort is important to us, and we apologize for any inconvenience you encountered. We will certainly take your comments into consideration as we work towards improving our accommodations and addressing noise issues. We're pleased that you found the breakfast to be of good quality with freshly prepared dishes, although we understand that it may not have been exceptional by your standards. We are continually working on enhancing our offerings to exceed our guests' expectations. Your feedback is invaluable to us, and we hope that you would consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future. Warm regards, Abedrabo Twaissi Cluster General Manager

Dear AVerr, Thank you so much for leaving these wonderful comments on Tripadvisor.com, we are delighted that you enjoyed your stay among us. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. We are hoping to have the pleasure of welcoming you back should your travel plans bring you again to Petra. Best regards, Abedrabo Twaissi Cluster General Manager

Dear paoloverri66, First and foremost, we would like to thank you for choosing our hotel for your visit to Petra and for recommending us to the travel community of Tripadvisor.com, this is undoubtedly the best reward for us and all. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed, and we will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. Looking forward to welcome you back where warmth meets the hospitality at Mövenpick Nabatean Castle. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Manuele D., We would like to thank you for choosing Accor Hotels for your holidays and for taking time to rate and share your feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes. Mövenpick Nabatean Castle is one of the most unique hotels in Jordan due to its fitting-fort like architecture and intricate interior designs that are featured throughout the hotel, it was also just renovated in the year of 2019 and we're still continuing the improvement of it. On the other hand, our staffs welcome and serve each guest with the Mövenpick spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that we will remain an option for your next holiday. Best regards, Abedrabo Twaissi Cluster General Manager