Mövenpick Waterpark Resort & Spa Soma Bay 5 星

客户意见评级 (ALL 评级) 3.9/5 242 评论

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Mövenpick Waterpark Resort & Spa Soma Bay - Image 1
Mövenpick Waterpark Resort & Spa Soma Bay - Image 2
Mövenpick Waterpark Resort & Spa Soma Bay - Image 3
Mövenpick Waterpark Resort & Spa Soma Bay - Image 4
Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea, 847115 Hurghada, 埃及

描述

酒店其他优惠

  • Secluded area

  • Located directly on a golden sandy beach

  • Spa

  • International a la carte restaurants

  • Three swimming pools and one kids' pool

我们的客房

酒店位置

Mövenpick Waterpark Resort & Spa Soma Bay

Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea
847115 Hurghada
埃及

GPS:26.8273863384281, 33.93802847178845

电话
传真 +20 65 3260855

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  242 评论

TripAdvisor 评级  4.3/5  3,665 评论

Not a 5 star resort by global standards - book with your eyes open!

Tripadvisor 评级 2.0/5

LFC_10 经 TripAdvisor 认证的评论

This review is really aimed at Accor Hotels / Movenpick Group. If they are comfortable that this property represents their brand then I would first be very surprised, and secondly I would be very disappointed. I am writing this from the perspective of someone who has travelled a lot and stayed at 5 star resorts and premium hotel brands around the world. This resort is at best a low end 4 star and should not be advertising itself as a 5 star resort under the name of a global premium brand. Main issues as follows - 1) Staff - There are some notable exceptions, and for them I feel sorry because they are really trying to provide a good service (Zain who is the manager in the buffet restaurant for example. Ahmed who cleaned a lot of the rooms on our floor. There are others as well). However, a lot of the staff have very little idea about customer service. They seem to resent the guests, or at least serving them. They serve with the minimal care and effort. I even had examples of staff outright lying to me because they couldn't be bothered to make a little effort (for example saying they had run out of lemon slices for my drink, when 15 mins prior another bar tender had opened a fridge with lots of lemons in it. This one individual just couldn't be bother to slice a lemon for my drink). There were so many examples during our stay where we, and other guests around us received customer service which literally left us speechless and looking at each other to say "did that just happen?". In the end you just give up and laugh at what is happening. 2) Language - The staff's ability to communicate in English is generally very limited to non-existent. This makes it incredibly difficult to achieve anything. In the end due to language barriers you grudgingly accept a poor level of customer service. This shouldn't be the case for an international premium brand hotel. 3) Rooms - Whilst the quality of the outdoor landscaping, pool areas and cleanliness of the beach was a plus, the standard of the bedrooms is very poor. We paid a premium for the higher end rooms (suites facing the sea) and couldn't believe how limited the rooms were in terms of quality and features. 4) Drinks - We had the all inclusive package. The drinks menu advertises popular cocktails such as cuba libre and whiskey sour. Neither of these, for example, were made at anywhere near the standard one would expect from a 5 star resort. For example, the cuba libre was often just a random unmeasured quantity of rum with coke poured on top. No crushed ice, no twist of lime, no measuring the balance of spirit plus mixer. 5) Spa - The on-site spa, which we were told is run by an independent third party and nothing to do with the hotel, is shockingly poor. The quality of the treatments was laughably poor. The lady who runs the spa has a real attitude problem and again seemed to treat us, her paying customers, with contempt.

Perfect week at Mövenpick

Tripadvisor 评级 5.0/5

zZozz5 经 TripAdvisor 认证的评论

This was our second stay at Mövenpick Waterpark Soma bay. 2 adults and 5x years old daughter. We stayed 13th -20th December 2025.(first stay was june 2025) I think that we came back explains everything. Hotel and amenities are perfect for family stay. Room was spacious and immaculate. Entertainment team did their best every day of our stay. Drinks and food is absolutely amazing. Again I would like to say big thanks for the hotel staff: reception, waiters at restaurants, kitchen staff, restaurant supervisors. You did amazing job!amazing! If i will have chance again to go for holiday i would come back for 3rd time as well,its a no brainer! Hotel staff very helpful and friendly. If you are reading my comments and reviews i would highly recommend. Thanks again for the fabulous stay. Zoli,Norma,Nova

Dear zZozz5, We very much appreciate your comments regarding your stay at the Mövenpick Waterpark Resort & Spa Soma Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay

Once was enough .

Tripadvisor 评级 3.0/5

János V 经 TripAdvisor 认证的评论

The 5 star hotel qualification is valid for the beautiful and large garden as soon as for the beach . Otherwise is the hotel rather 3 star one . Especially the catering . The foods are monotone and repetitive . The evening programs are missing .

Dear j_nosv317, We very much appreciate your comments regarding your stay at the Mövenpick Waterpark Resort & Spa Soma Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay

During our visit we found everything great, no issues at all, this hotel offers great programs and various meals during breakfas

Tripadvisor 评级 5.0/5

Curiosity51793081705 经 TripAdvisor 认证的评论

We spent our holiday here, in room 2121 Mohammed was has cleaned our room day by day it was tidy and clean every day he did an AMAZING job thank you

Dear Curiosity51793081705, We very much appreciate your comments regarding your stay at the Mövenpick Waterpark Resort & Spa Soma Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay

Do NOT ever book this hotel.

Tripadvisor 评级 1.0/5

Loric A 经 TripAdvisor 认证的评论

Do NOT ever book this hotel. From the moment we arrived, everything was a disaster. We paid €1008 for one week in half-board, and since we missed dinner on the first night, the hotel offered us a “late dinner” , an absolute catastrophe and a disgrace to the hospitality industry. We were served two slices of bread, a bit of cheese, and two apples. A total shame for a so-called 5-star hotel. To make things worse, we weren’t even given our wristbands upon arrival, which led to confusion later when we were accused of using “all-inclusive” services we never had access to. The manager even claimed I had taken advantage of the all-inclusive offer while I was literally in Cairo at that time, clearly an attempt to scam me. The atmosphere in this hotel is toxic and dishonest. Their only goal seems to be tricking tourists. You can’t stay five minutes at the pool or the beach without being constantly harassed by people trying to sell you quad rides, diving sessions, spa treatments, and more. If guests want an activity, they’ll go to reception, no need for this endless harassment. Even worse, some staff members made sexist and inappropriate comments toward my girlfriend, which was completely unacceptable and made us feel unsafe. And the final insult: we were charged €12 per pool card that the housekeeper herself removed from our room while we were away. We only stayed two nights instead of 7 in this dreadful place, but that was more than enough. A complete disgrace to the ACCOR group. Don’t make the same mistake we did — this hotel doesn’t deserve its 5 stars. Shameful !

Dear Loric A Thank you for taking the time to tell us about your experience at the Mövenpick Waterpark Resort & Spa Soma Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards Liubov Faustova Director of Quality and Guests Experience and sustainability Mövenpick Waterpark Resort & SPA Soma Bay

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其他网络用户评价我们的酒店

  • 559 评论 8/10 位置
  • 1,064 评论 7.4/10 房间
  • 3,096 评论 8.9/10 服务
  • 54 评论 8.5/10 上网
  • 1,021 评论 8.8/10 设施
  • 655 评论 9/10 游泳池
  • 650 评论 7.3/10 清洁度
  • 568 评论 8.5/10 氛围

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