Mövenpick Waterpark Resort & Spa Soma Bay 5 星

客户意见评级 (ALL 评级) 3.9/5 251 评论

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Mövenpick Waterpark Resort & Spa Soma Bay - Image 1
Mövenpick Waterpark Resort & Spa Soma Bay - Image 2
Mövenpick Waterpark Resort & Spa Soma Bay - Image 3
Mövenpick Waterpark Resort & Spa Soma Bay - Image 4
Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea, 847115 Hurghada, 埃及

描述

酒店其他优惠

  • Secluded area

  • Located directly on a golden sandy beach

  • Spa

  • International a la carte restaurants

  • Three swimming pools and one kids' pool

我们的客房

酒店位置

Mövenpick Waterpark Resort & Spa Soma Bay

Km 49 Hurghada Safaga Hw, Soma Bay, Red Sea
847115 Hurghada
埃及

GPS:26.8273863384281, 33.93802847178845

电话
传真 +20 65 3260855

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  251 评论

TripAdvisor 评级  4.3/5  3,656 评论

Once was enough .

Tripadvisor 评级 3.0/5

János V 经 TripAdvisor 认证的评论

The 5 star hotel qualification is valid for the beautiful and large garden as soon as for the beach . Otherwise is the hotel rather 3 star one . Especially the catering . The foods are monotone and repetitive . The evening programs are missing .

During our visit we found everything great, no issues at all, this hotel offers great programs and various meals during breakfas

Tripadvisor 评级 5.0/5

Curiosity51793081705 经 TripAdvisor 认证的评论

We spent our holiday here, in room 2121 Mohammed was has cleaned our room day by day it was tidy and clean every day he did an AMAZING job thank you

Do NOT ever book this hotel.

Tripadvisor 评级 1.0/5

Loric A 经 TripAdvisor 认证的评论

Do NOT ever book this hotel. From the moment we arrived, everything was a disaster. We paid €1008 for one week in half-board, and since we missed dinner on the first night, the hotel offered us a “late dinner” , an absolute catastrophe and a disgrace to the hospitality industry. We were served two slices of bread, a bit of cheese, and two apples. A total shame for a so-called 5-star hotel. To make things worse, we weren’t even given our wristbands upon arrival, which led to confusion later when we were accused of using “all-inclusive” services we never had access to. The manager even claimed I had taken advantage of the all-inclusive offer while I was literally in Cairo at that time, clearly an attempt to scam me. The atmosphere in this hotel is toxic and dishonest. Their only goal seems to be tricking tourists. You can’t stay five minutes at the pool or the beach without being constantly harassed by people trying to sell you quad rides, diving sessions, spa treatments, and more. If guests want an activity, they’ll go to reception, no need for this endless harassment. Even worse, some staff members made sexist and inappropriate comments toward my girlfriend, which was completely unacceptable and made us feel unsafe. And the final insult: we were charged €12 per pool card that the housekeeper herself removed from our room while we were away. We only stayed two nights instead of 7 in this dreadful place, but that was more than enough. A complete disgrace to the ACCOR group. Don’t make the same mistake we did — this hotel doesn’t deserve its 5 stars. Shameful !

Dear Loric A Thank you for taking the time to tell us about your experience at the Mövenpick Waterpark Resort & Spa Soma Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best regards Liubov Faustova Director of Quality and Guests Experience and sustainability Mövenpick Waterpark Resort & SPA Soma Bay

Enjoy it

Tripadvisor 评级 5.0/5

Oleg N 经 TripAdvisor 认证的评论

I’m have holidays on this hotel , I’m enjoying it . First of all I’m glad to write about stuff animation team is crazy always dance, play , show . Always with smile and they are professional I’m wanna say thanks for my free time them ! Play with kids , sport animation on the level 5 , at the evening nice djs set on the beach with dancing 🫶🏼every evening different local and professional show ! Good luck in your job

Dear nemchenkovoleg We very much appreciate your comments regarding your stay at the Mövenpick Waterpark Resort & Spa Soma Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay

Enjoyable, excellent customer service hotel

Tripadvisor 评级 5.0/5

Martina B 经 TripAdvisor 认证的评论

We had a fantastic stay, thanks to staff from Movenpick Water Park Resort, our room was quiet, modern, clean, excellent service, drinks and food menu. The best dinner we had was at Mongolian restaurant. Every day we enjoyed sunshine, clean sea, beach walk, quiet time at the "relax area, adults only", which we appreciate it. We want to say a special thanks to Kamel, Mohamed, Mahmoud, Yussef from the beach bar and restaurant. They had the best customer service and our holidays went so smooth because of their caring and every day smile. Thanks to all amazing team 🙏

Dear C2519EXmartinab We very much appreciate your comments regarding your stay at the Mövenpick Waterpark Resort & Spa Soma Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Liubov Faustova Guests Experience and Quality Manager Mövenpick Waterpark Resort & SPA Soma Bay

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其他网络用户评价我们的酒店

  • 552 评论 8.1/10 位置
  • 1,053 评论 7.4/10 房间
  • 3,043 评论 8.9/10 服务
  • 57 评论 8.4/10 上网
  • 1,021 评论 8.8/10 设施
  • 650 评论 9.2/10 游泳池
  • 649 评论 7.3/10 清洁度
  • 557 评论 8.4/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。