赫尔格达美居酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 495 评论

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Safaga road km 12, 0 赫尔格达, 埃及

描述

酒店其他优惠

  • 免费停车位

  • 家庭房

  • 室外游泳池

  • 配备免费无线网络。在接待处

我们的客房

酒店位置

赫尔格达美居酒店

Safaga road km 12
0 赫尔格达
埃及

GPS:27.132575, 33.828042

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  495 评论

TripAdvisor 评级  4.5/5  7,395 评论

Its good hotrl and the food was perfect and the rood is great the animtion team also so good and funny and friendly i wi

Tripadvisor 评级 5.0/5

Бубнов М 经 TripAdvisor 认证的评论

Its good hotrl and the food was perfect and the rood is great the animtion team also so good and funny and friendly i will come beak here and also the pool was warm and good and i meet animtor shark he reslly do good gay and hrlp us every time 🤩🤩🤩🤩🤩🤩

Уважаемый Бубнов, Благодарим вас за ваш положительный отзыв о нашем отеле Mercure Хургада. Мы рады узнать, что ваше пребывание было приятным, и что вам понравилась еда, а также качество обслуживания. Команда анимации действительно старается сделать отдых наших гостей незабываемым, и мы счастливы, что вы оценили их работу, особенно нашего аниматора Шарка. Ваши теплые слова о дружелюбии и профессионализме нашей команды очень важны для нас. Также приятно слышать, что вам понравился теплый бассейн. Мы стремимся создать атмосферу комфорта и уюта для всех наших гостей, и ваши отзывы подтверждают, что мы движемся в правильном направлении. Мы с нетерпением ждем вашего возвращения в наш отель и надеемся, что ваше следующее пребывание будет таким же приятным, как и это. С уважением, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Lovely hotel with excellent staff!

Tripadvisor 评级 5.0/5

T5522SFchrisg Couples - 经 TripAdvisor 认证的评论

We had a really pleasant time staying at this hotel as a base for our holiday to wider Egypt. Upon arrival we were offered a double room upgrade and given vouchers for the two additional restaurants. The room itself was huge with a balcony looking out on the garden and mountains beyond. The beach is right off the pool and there are plenty of good loungers, tables, and wind guards. Theres a good section of sea cordoned off to swim and the snorkeling is excellent - this was a big factor for us! We saw a huge variety of marine life right off the beach and the water is so clear that you can usually see the fish without even having to snorkel. There's plenty of activities from darts, golf, bocce and pool to keep you occupied and entertainment each night. However, our trip was made special due to some specific people. Not only is the food great, but it's also well suitable for those with allergies and intolerances. Mohammed made a point of finding us every morning at breakfast to give us gluten free bread and brought me various herbal teas when I was feeling ill. He's a kind man who tries hard to take best care of the guests. Similarly, Sous Chef Mammoud Shahien was exceptional. He would take us through every item in the buffet each night and explain what was suitable for our dietary requirements. He would also provide us with desserts at the end of our meal to ensure we didn't miss out! He takes allergies very seriously and really cares about looking after the guests and catering to their personal requirements - absolutely outstanding!!! Unfortunately, I did become unwell whilst I was away but I made a good recovery after visiting Dr Abdo. I was very keen to get to Cairo and with limited days left in the trip, I wasn't sure if I would be fit enough in time. However, Dr Abdo was very thorough in his assessment and advice and was able to give an accurate indication as to how I would likely be feeling at each stage. He gave me clear medical advice and was exactly right on the timeline of recovery. Due to this we were able to go on the excursion before returning home! It's also worth noting that he makes the insurance process very straightforward for you; so this need not be a point of concern. Lastly, we'd like to give a shoutout to Tasha from the animation team for taking us through the various mini-games of darts. That's was a lot of fun and something different. All in all, a really nice time and a place we'd look to return.

Dear Mr. Chris, Thank you for your wonderful review and for taking the time to share your experience at Mercure Hurghada Hotel. We are delighted to hear that your stay was enjoyable and that our staff contributed positively to your holiday in Egypt. It is heartening to know that you appreciated the upgrade to a double room along with the restaurant vouchers. We aim to provide our guests with spacious and comfortable accommodations, and it is gratifying to hear that you found your room to be both large and with delightful views. We are especially pleased that you enjoyed the beach and the swimming and snorkeling opportunities it offers. The clarity of our waters and the vibrant marine life are indeed among the highlights of our location, and we are glad you had the chance to experience them. Your kind words about our staff, particularly Mohammed and Sous Chef Mammoud Shahien, have been noted with great appreciation. We pride ourselves on catering to diverse dietary needs, and it is rewarding to hear that they made such a positive impact on your dining experience. Our team is dedicated to ensuring that all guests feel cared for and accommodated. We are also relieved to learn about your recovery after consulting with Dr. Abdo. The health and wellbeing of our guests are paramount, and it is reassuring to know that his thoroughness and medical advice played a role in your recovery. Lastly, we appreciate your recognition of Tasha from our animation team. Engaging activities are part of our commitment to offering a memorable stay. We look forward to welcoming you back in the future for another delightful visit. Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Beautiful beach

Tripadvisor 评级 5.0/5

Лариса Е 经 TripAdvisor 认证的评论

Wonderful hotel the most beautiful beach in hurghada all staff is friendly specially saif from recption who speaks russian very well also larena from guest relation she escorted me to my beautiful room😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘

Уважаемая Лариса, Благодарим вас за добрые слова о нашем отеле и пляже. Мы рады, что вам понравился ваш отдых, и особенно приятно слышать похвалу в адрес нашего персонала, включая Сайфа и Ларену. Ваше удовлетворение является для нас наивысшим приоритетом, и мы надеемся увидеть вас снова в Mercure Hurghada. С уважением, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Brillent

Tripadvisor 评级 5.0/5

Олександр Т 经 TripAdvisor 认证的评论

The hotel is good . Beach is goid all the staff are amzaing . I like the hotel too much because the staff the are very good specaily reception team is marvelous . Always they happy happy and helpful Hisham . Moustafa are the best in the hotel . Thank you so much for you

Шановний Олександре, Дякуємо за ваш позитивний відгук! Ми раді дізнатися, що ви насолоджувалися вашим перебуванням у нашому готелі та що наша команда, зокрема співробітники рецепції, змогла залишити у вас приємні враження. Ваші добрі слова щодо Хішама та Мостафи будуть обов'язково передані їм. Сподіваємося на нову зустріч! З повагою, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Poor food

Tripadvisor 评级 2.0/5

Lukas L 经 TripAdvisor 认证的评论

Rooms outdated, the food is very poor quality and most of the time never changes. all of the family members got severe diarrhoea, the hotel shops are 3 times overpriced than a normal shop, but the staff and animation team were good and friendly, the shows are the same every week with nothing special.

Dear Mr. Lukas, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experience you described concerning the quality and variety of our food offerings, as well as the condition of your room. We sincerely regret reading that you were taken ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However, we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. We value your comments and will take them into consideration as we continually strive to enhance our guests' experiences. It is heartening to know that our staff and animation team made a positive impression. Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

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其他网络用户评价我们的酒店

  • 809 评论 9.2/10 位置
  • 1,465 评论 8.7/10 房间
  • 2,996 评论 9.4/10 服务
  • 164 评论 6.2/10 上网
  • 1,397 评论 9.3/10 沙滩
  • 868 评论 8.7/10 设施
  • 848 评论 9/10 清洁度
  • 570 评论 8/10 氛围

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