赫尔格达美居酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 587 评论

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Safaga road km 12, 0 赫尔格达, 埃及

描述

酒店其他优惠

  • 免费停车位

  • 家庭房

  • 室外游泳池

  • 配备免费无线网络。在接待处

我们的客房

酒店位置

赫尔格达美居酒店

Safaga road km 12
0 赫尔格达
埃及

GPS:27.132575, 33.828042

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  587 评论

TripAdvisor 评级  4.6/5  8,080 评论

Good hotel and I enjoyed there in my holiday weekend it’s amazing hotel

Tripadvisor 评级 5.0/5

Rahma A 经 TripAdvisor 认证的评论

So good hotel and the beach is amazing and the swimming pool good food and the animation team is crazy every day vibes and shows the rooms is net and clean

Truly Exceptional

Tripadvisor 评级 5.0/5

Ema G 经 TripAdvisor 认证的评论

One year on and I have been wanting to write this review - from the moment I arrived at the Mercure Hurghada reception – the atmosphere was ambient and luxurious. Excellent service from the two staff members at reception (Hisham and Ahmed Hassan) who were very welcoming. They gave us a nice room and did everything they can which contributed to an amazing holiday. The main highlight for me was the beach. It was sandy and large with plenty of sunbeds – I liked the happy juice bar which makes very nice smoothies on the beach. The views and scenery from the room and within the hotel were beautiful. Thank you to Harby Attia who was very friendly and helpful. Plenty of food options and tasty at the buffet – curry, fish, cakes and the station with pizza/pastries was delicious - Thanks to chef Ahmed Taha and Hamdy Elsayed. Everything was a very high standard and made my holiday memorable – please see photos and thank you.

Amazing Stay

Tripadvisor 评级 5.0/5

Debbie C 经 TripAdvisor 认证的评论

We stayed here for Christmas. The hotel looked amazing for the festive period. The location was fantastic close to the airport and sat right on its own private beach. The hotel had its own Spa and horse riding stables. The grounds were kept immaculate. We stayed in room 1818 it was perfect for us overlooking the sea and far enough from the disco/theatre at night so we had excellent sleep. All staff were kind and courteous. I had a small issue with my lunch one day the manager and head chef dealt with it absolutely fabulous, rectified it immediately and ensured every dining experience after was a great experience, we have to say the choice of food every day was the best we have had. We can't recommend this hotel enough it surpassed our expectations and will definitely return. Our heart felt thanks go out to all the staff who made our Christmas at your hotel so amazing! Regards Debbie and Trevor.😃

Dear Debbie C, Thank you for taking the time to share your experience at Mercure Hurghada Hotel. We are delighted to hear that you had an amazing stay during the festive period and that our location, facilities, and the overall ambiance met your expectations. It is gratifying to know that you found our hotel grounds immaculate and that your room provided the perfect setting for relaxation. We appreciate your kind words regarding our staff's service, especially in addressing the issue you encountered with your lunch. Our team strives to ensure every dining experience is enjoyable, and it is wonderful to know that their efforts made a positive impact on your stay. Thank you for recommending us; we look forward to welcoming you and Trevor back in the future. Best regards, Bassant Saad Guest Experience Manager

Top notch 👌 👏 another wonderful holiday🥰

Tripadvisor 评级 5.0/5

Veronica K 经 TripAdvisor 认证的评论

We would like to sincerely thank the Mercure team for the warm welcome and the high level of service. This was our third stay at the hotel, and we can confidently say that it has become even better. The quality of food has noticeably improved, and the service was impeccable. New Year’s Eve exceeded all our expectations — a wonderful buffet, fireworks, and excellent organization of the celebration. We would especially like to highlight: the reception team led by Mr. Mahmoud and Guest Relations Veronika for their care, recognition, welcoming and support. F&B team, including waiters and their managers, for their outstanding work, excellent supervision, and high service standards in all outlets. Special thanks to the Hygiene Manager, Dr. Badr, who constantly ensured the highest quality of products, strict hygiene standards for both staff and food presentation. This attention to detail was clearly felt throughout our stay. We also truly enjoyed the Italian à la carte restaurant — perfect chicken, delicious pizza, and excellent service. Many thanks to the housekeeping team, especially the supervisor Mr. Khalil and the staff members who created beautiful towel decorations on the bed, surrounded us with care, and were always ready to help with anything we needed. The beach was wonderful: discreet service, a true relaxation atmosphere, red flags to enjoy privacy but sales teams were also very friendly, windbreaks protecting from the wind, and very good-quality towels. It was easy to relax and even take a nap without any disturbance. We would also like to highlight the animation team — David, Max, girls and entire team. Their work was fantastic: original shows, fun quizzes, and a great atmosphere during a day. Many thanks as well to the bars and pool area for the excellent lunches and friendly service. The main pool was heated, and the attentive staff ensured everyone had enough space and felt comfortable, always with a sense of humor and care. The fitness club also deserves special mention — always very clean, with fresh towels, water, and perfectly maintained equipment. Another great addition is the SPA area. There are a few aspects that could still be improved (jacuzzi condition, hammam stones are too hot and doors have big gaps, so it gets too windy inside) but overall we enjoyed it. Massage was great! As we say in Russia: “The way you welcome the New Year is the way you will spend it.” We believe that our year will be filled with care, happiness, joy, wonderful people around us and lots of wealth! Thank you dears — you are the best as usual!

Dear Veronica K, Thank you very much for your kind words and for choosing to stay with us for the third time. We are delighted to hear that your holiday was enjoyable and that you experienced the improvements in our services and facilities. Your compliments regarding our team, including Mr. Mahmoud at the reception, Veronika from Guest Relations, and Dr. Badr, our Hygiene Manager, are greatly appreciated. It is wonderful to know that their dedication to service and attention to detail contributed positively to your stay. We are also pleased that you enjoyed our culinary offerings, particularly at the Italian à la carte restaurant, and that our housekeeping team made your experience even more special. We acknowledge your feedback concerning the SPA area. Your observations are valuable to us, and we will ensure they are addressed moving forward. It is gratifying to hear that you enjoyed the atmosphere of the beach and the activities provided by our animation team. Thank you once again for your review. We look forward to welcoming you back in the future. Best regards, Bassant Saad Guest Experience Manager

Great staff, outdated hotel room and no WiFi

Tripadvisor 评级 2.0/5

Orjeta N 经 TripAdvisor 认证的评论

The hotel staff were very helpful and friendly. In particular our cleaner Azis who cleaned rooms 2005 and 2014 where we were staying. The s.chef Ahmad Taha was very friendly and went over and beyond to provide whatever I needed for my toddler. However, the hotel and the rooms are very outdated, the TV isn’t smart TV so unable to connect it to YouTube. In addition there is no WiFi connection in the hotel room (it only works in the reception) which isn’t ideal so we’ve had to buy an e-sim for all of us. This obviously comes at extra costs and not great. In addition the all inclusive is not actually all inclusive. The snacks start at 12.30pm and if your toddler skips breakfast and wants a bite before lunch time then you are pretty much stuck as snacks are not provided until 12.30 which is the time buffet opens. Free ice creams which aren’t very nice are only served at 1pm and if you want it before then then you have to pay for it. It is not expensive but it’s the principle. The mocktails are pretty bland and not very nice. So the snack and drinks were disappointing. It is very difficult with a toddler to wait for strict snack timings as you cannot control their appetite.

Dear Orjeta N, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that our staff, particularly Azis and Ahmad Taha, provided you with exceptional service, as we strive to ensure our guests feel valued and well-cared for. We acknowledge your concerns regarding the condition of the hotel and the amenities provided in your room. Your comments regarding the outdated facilities and the WiFi availability have been duly noted. We understand that connectivity is essential, especially for families, and we appreciate your understanding regarding the current service limitations. Regarding the all-inclusive offerings, we aim to provide a satisfying experience for all our guests. We take your feedback on the snack timings and the quality of the mocktails seriously, as we continuously seek to improve our services and offerings. Best regards, Bassant Saad Guest Experience Manager

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其他网络用户评价我们的酒店

  • 843 评论 9.1/10 位置
  • 1,733 评论 8.3/10 房间
  • 3,500 评论 9.3/10 服务
  • 177 评论 5.7/10 上网
  • 1,529 评论 9.3/10 沙滩
  • 1,029 评论 9/10 清洁度
  • 946 评论 8.7/10 设施
  • 334 评论 8.4/10 酒吧和饮品

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